Product Manual
Table Of Contents
- Table of Contents
- 1. IMPORTANT SAFETY INSTRUCTIONS
- 1.1 Warning, Caution, and Note Styles Used in This Manual
- 1.2 General Information
- 1.3 Generator Set Safety Code
- 1.4 Moving Parts Can Cause Severe Personal Injury or Death
- 1.5 Electrical Shocks and Arc Flashes Can Cause Severe Personal Injury or Death
- 1.6 Fuel and Fumes Are Flammable
- 1.7 Batteries Can Explode
- 1.8 Exhaust Gases Are Deadly
- 1.9 The Hazards of Carbon Monoxide
- 1.10 Earth Ground Connection
- 2. Introduction
- 3. Control System
- 4. Operation
- 5. Maintenance
- 6. Troubleshooting
6. Troubleshooting 8-2019
96 A062J680 (Issue 2)Copyright © 2019 Cummins Inc.
No Email Notifications Are Being Received
Possible Causes:
1. The incorrect email address was entered.
2. Emails are being filtered by a spam filter.
3. Connection problems exist between the generator set and the Connect Cloud.
4. The Connect Cloud is unavailable.
5. There is a generator set control board failure.
Diagnosis and Repair
1. The incorrect email address was entered.
• Verify the email address by using Preferences, Manage Users on the
Connect Cloud.
2. Emails are being filtered by a spam filter.
a. Check your spam and junk folder for messages.
b. If you find emails from “noreply@powercommandcloud.com” in your
junk/spam folder, add this address to your list of trusted senders, or select
this sender as safe.
3. Connection problems exist between the generator set and the Connect Cloud.
• Refer to the Generator Set Connection Problem section.
4. The Connect Cloud is unavailable.
• Verify availability by accessing the Connect Cloud from another device
and/or another browser.
5. There is a generator set control board problem.
• If there is still a problem after you have completed all other troubleshooting,
it is possible the control board has a problem and must be replaced.
However, it is very unlikely that the remote monitoring portion of the control
board has a problem if all other generator set functions are operational.
Web Page Information Not Updating or Is Updating Slowly
Possible Causes:
1. Data has not been refreshed.
2. Connection problems exist between the mobile device or computer and the
Internet.
3. The user is not logged in.
4. The Internet connection is slow.
5. Connection problems exist between the generator set and the Connect Cloud.
6. The Connect Cloud is unavailable.