Product Manual

How to Obtain Service

When you need service, parts, or product literature

(such as the Service Manual) for your genset, con-

tact the nearest authorized distributor. Onan has

factory-trained representatives to handle your

needs for genset parts and service.

Call 1-800-888-ONAN to contact the nearest Cum-

mins/Onan or Onan-only distributor in the United

States or Canada. (This automated service utilizes

touch-tone phones only). Select OPTION 1

(press 1) to be automatically connected to the dis-

tributor nearest to you.

If you are unable to contact a distributor using the

automated service, consult the Yellow Pages. Typi-

cally, our distributors are listed under:

GENERATORS − ELECTRIC,

ENGINES − GASOLINE OR DIESEL, or

RECREATIONAL VEHICLES − EQUIPMENT,

PARTS AND SERVICE.

If you are outside North America, call Onan Corpo-

ration at 1−763−574−5000 from 7:30 AM to

4:00 PM, Central Standard Time, Monday through

Friday, or fax 1−763−528−7229.

Before calling for service, have the following infor-

mation available:

1. The complete genset model number and serial

number. See Model Identification (Page 4).

2. The date of purchase.

3. The nature of the problem. See Troubleshoot-

ing (Page 22).

If you have difficulty in arranging service or resolv-

ing a problem, please contact the Service Manager

at the nearest Cummins/Onan distributor for assis-

tance.

WARNING

Improper service or replacement of

parts can result in severe personal injury, death,

and/or equipment damage. Service personnel

must be trained and experienced in performing

electrical and/or mechanical service.