Product Manual

1-2
HOW TO OBTAIN SERVICE
When you call for service, parts, or product literature
(such as the Service Manual or Parts Catalog) for
your genset, contact the nearest authorized Cum-
mins Onan distributor. Cummins Onan has factory-
trained representatives to handle your requests for
genset parts and service. For information for con-
tacting our distributors worldwide, go to internet site
www.cumminsonan.com.
In North America
Call 1-800-888-ONAN to contact the nearest Cum-
mins Onan distributor in the United States or Cana-
da. (This automated service utilizes touch-tone
phones only). Select OPTION 1 (press 1) to be au-
tomatically connected to the distributor nearest to
you.
If you are unable to contact a distributor using the
automated service, consult the Yellow Pages. Typi-
cally, our distributors are listed under:
GENERATORS − ELECTRIC,
ENGINES − GASOLINE OR DIESEL, or
RECREATIONAL VEHICLES − EQUIPMENT,
PARTS AND SERVICE.
If you have difficulty in arranging service or resolv-
ing a problem, please contact the Service Manager
at the nearest Cummins Onan distributor for assis-
tance.
Outside North America
If you are outside North America, call Cummins
Onan at 1−763−574−5000 from 7:30 AM to
4:00 PM, Central Standard Time, Monday through
Friday, or fax 1−763−528−7229.
Information to Have Ready
Before calling for service, have the following infor-
mation available:
1. The complete genset model number and serial
number. See About This Manual (Page 1-1).
2. The date of purchase
3. The nature of the problem. See Section 4. Trou-
bleshooting.