Specifications

Troubleshooting Guide
Problem Cause Solution
1. Unit has blank display. A. Unit has no power. A. Verify that unit is connected to a constant
power source (Not an outlet on a switch).
B. Defective plug-in transformer. B. Replace plug-in transformer.
2. Regeneration occurs at
incorrect time.
A. Timer setting incorrect. A. Reset timer.
B. Timer ashing. B. Reset timer and verify that unit is
connected to a constant power source.
C. Circuit board set to immediate
regeneration.
C. Set circuit board to delayed regeneration.
Refer to ‘Programming the option
settings’.
D. Incorrect programming. D. Refer to the ‘Programming’ section and
verify all settings.
3. Phone Icon is displayed. A. Jammed seal pack or brine piston. A. Replace the seal pack or brine piston as
outlined in the ‘Parts Replacement Guide’
section.
B. Defective cam microswitches B. Replace cam microswitches
C. Defective motor. C. Replace the motor as outlined in the
‘Parts Replacement Guide’ section.
4. Unconditioned water to
service.
A. Cul-Flo-Valv
®
is open or o-rings on Cul-
Flo-Valv bypass stem are cut.
A. Close bypass valve or replace o-rings on
bypass stem.
B. Chemical storage tank is empty. B. Add chemical to storage tank and verify
that proper level of salt or chemical is
maintained.
C. Incorrect programming. (Salt dosage too
low for inuent hardness)
C. Refer to ‘Programming’ section and verify
that settings are correct.
D. Internal seal leak. D. Replace seal pack as outlined in the
‘Parts Replacement Guide’ section.
E. Excessive water usage. E. Verify that programming is correct. For
Time Clock units increase regeneration
frequency.
F. Unconditioned water in water heater tank. F. Flush water heater to ll tank with
conditioned water. Note: Follow water
heater manufacturer’s recommendation.
5. Loss of water pressure. A. Inadequate mineral in media tank. A. See problem 6 & 7.
B. Control and/or resin bed plugged with
debris or iron build-up.
B. Clean control and increase frequency
of regenerations or length of backwash.
Plant recondition if necessary.
C. Inlet manifold plugged. C. Remove control from tank and clean inlet
manifold. Check if eductor screen/nozzle
is also plugged.
D. Control plugged with foreign material
broken loose from recent plumbing work.
D. Clean control.
Troubleshooting Guide 26