CUJO Setup Guide
Table of Contents Package Contents CUJO Device CUJO App Setup Introduction Connect Your CUJO Option 1: Direct Connection Option 2: Bridged Connection Firmware Update Compatibility DHCP Mode Network Setup Examples Option 1: Router → devices Option 2: Router → “Bridge mode only” router → devices Option 3: Router → Access Point | Switch → devices Option 4: Router → device + “Bridge mode only” router | Access Point | Switch → devices Option 5: “Bridge mode only” router → devices Option 6: “Unconfigurable ISP Ro
Package Contents The CUJO package (no. 1) contains the following: ● CUJO device (no. 2) ● Power adapter (no. 3) - to connect the CUJO device to a power source. The adapter is compatible with 100-240V 50-60Hz power. It also comes with an appropriate power plug based on your location. ● Ethernet cable (no. 4) to connect CUJO to your router (length: 3 feet / 1 meter) ● Information card with the MAC address of the CUJO device and a link to the online instruction page Copyright © 2017 CUJO LLC. Made in USA.
CUJO Device Back view of the CUJO device: ● Pin hole for the reset button (no. 1) ● Top port (no. 2) for Bridge mode. The CUJO device expects to find an access point or switch connected to this port. It also works with routers set to “Bridge mode” (like Apple AirPort, Eero, OnHub, Google WiFi and etc.) ● Bottom port (no. 3) to connect to an internet source. CUJO expects to find a router connected to this port. ● Power socket (no. 4) for the power cord Copyright © 2017 CUJO LLC. Made in USA.
CUJO App Before you proceed to set up CUJO as a security device for your network, please download the CUJO app for your mobile device. Supported devices: ● Apple devices (iPhone, iPad). Minimum iOS v. 8.4.1, screen 640x960 ● Android devices (phones and tablets). Minimum Android v. 4.1.1, screen 540x960 All configurations, controls, and notifications are handled using the CUJO app. To keep CUJO itself secure, it only connects to the CUJO Cloud Service using an encrypted channel.
Setup Introduction This document contains detailed instructions to set up your CUJO.
Connect Your CUJO There are two ways to connect your CUJO to your network: 1) Direct connection (DHCP mode) - CUJO is connected to the router as any other device. This mode needs configuration changes on your router. 2) Bridged connection (Bridge mode) - CUJO sits in between your router (upstream) and one of the following: a wireless access point, a network switch, or a another router. In bridge mode, there is no configuration change needed for your upstream device.
DHCP mode. In this mode, CUJO will be running the DHCP server, but it requires disabling the DHCP server on your router. The CUJO app will help you change the DHCP settings automatically. Before the changes take place, we will ask you to provide login credentials for your router. Or you can choose to do it manually by following the step-by-step guide on your CUJO app or proceed further with this manual. If you have any questions or difficulties with the setup, let us know.
Option 2: Bridged Connection If you have a router provided by your cable company (Comcast, AT&T, etc), but your connected devices are connecting to a switch, access point or another router (like the Apple Express or Google OnHub routers), then it’s best to use this method. Connect your cable company’s router (the internet source) to bottom Ethernet port of your CUJO. Connect your other access point or switch to the upper Ethernet port of your CUJO.
- - - - - - - - - - - - - - - - - - or - - - - - - - - - - - - - - - - - - - There are two ways to configure your router: ● Disable NAT and DHCP on your router. Usually, router manufacturers call it “Bridge” (“Eero”, “Apple AirPort”, “OnHub”), (“Netgear”) “Access Point” (AP) (“Asus”) or “Wireless Access Point” mode. ● If you are unable to turn off NAT functionality, you can turn off DHCP and plug your ethernet cable from the WAN port to the LAN port (“TP-Link Archer”).
Please see the article for Compatibility To get more technical information refer to our FAQ page. Make sure that the CUJO’s eyes are up (smiling). If they are blinking fast, your firmware is being updated (see step 4 below). If the eyes are pointing down or not lit up at all, disconnect and reconnect your CUJO. If you are still having trouble, try an alternate connection method as shown above. If you are still having trouble, contact us at hi@getcujo.
Firmware Update If your CUJO’s eyes are blinking fast it means that your firmware is being updated. Do not unplug your network or your CUJO when the eyes are blinking. You may lose Internet connectivity while the firmware is being updated. This should not take longer than 2-3 minutes. After the firmware updates itself, your CUJO’s eyes will smile again. Allow CUJO up to 48 hours to find and identify all devices on your network. Using the app, you can also edit each device and assign a name and model.
Compatibility CUJO is compatible with all known routers in Bridge mode connected to CUJO’s bottom port. In Bridge mode, you must also connect another device to CUJO’s top port: ● Access Point ● Switch ● Router running in "Bridge mode" or "Access Point" (AP) or “Wireless Access Point” mode.
DHCP Mode To connect CUJO in DHCP mode, the router must have the ability to turn off the DHCP server. Most routers are compatible with this configuration.
Network Setup Examples Your ISP usually provides either the modem and router as separate devices or as a combo all in one box. If you have one device that combines the modem and router, we will simply call it router. Also, if you can connect more than one device to your ISP’s box or if it has WiFi capabilities, that usually means that you have router, not a modem.
The preferred CUJO mode options according to your current network setup: 1) DHCP mode: Router → devices 2) Bridge mode: Router → “Bridge mode only” router → devices 3) Bridge mode: Router → Access Point | Switch → devices 4) DHCP mode: Router → device + “Bridge mode only” router | Access Point | Switch → devices 5) Incompatible: “Bridge mode only” router → devices 6) Incompatible: “Unconfigurable ISP Router” → devices 7) Bridge mode: “Unconfigurable ISP Router” → “Bridge mode only” ro
Option 2: Router → “Bridge mode only” router → devices You need to set the mode of the “Bridge mode only” router to Bridge mode If you have devices connected to your router, then they will be unprotected by CUJO. CUJO will only protect devices connected to the “Bridge mode only” router. If you want to protect all your network devices, then you need to run CUJO in DHCP mode, see Option 4 Copyright © 2017 CUJO LLC. Made in USA.
Option 3: Router → Access Point | Switch → devices If you have devices connected to your router, then they will be unprotected by CUJO. CUJO will only protect the devices connected to the Access Point.
Option 5: “Bridge mode only” router → devices Incompatible To connect CUJO in this setup, you need to replace your modem with a modem + router combo box or connect another router to get network setup Option 1. Option 6: “Unconfigurable ISP Router” → devices Incompatible To connect CUJO in this setup, you need to get an additional device running as an Access Point to get network setup Option 7 or Option 8. Copyright © 2017 CUJO LLC. Made in USA.
Option 7: “Unconfigurable ISP Router” → “Bridge mode only” router → devices You need to set the mode of the “Bridge mode only” router to Bridge mode. If you have devices connected to your router, then they will be unprotected by CUJO. CUJO will only protect the devices connected to the “Bridge mode only” router. Option 8: “Unconfigurable ISP Router” → Access Point | Switch → devices If you have devices connected to your router, then they will be unprotected by CUJO.
Advanced network example Comments: ● The main router will serve as NAT and the default DHCP server on the network ● Other routers on the network need to run in Access Point, Bridge, or Switch modes ● We recommend VoIP and other real time streaming sensitive devices be left outside CUJO’s scope since CUJO does not have QoS implementation Copyright © 2017 CUJO LLC. Made in USA. 20 If you are having any issues activating CUJO, read the FAQs or contact us at 1-844-GET-CUJO or hi@getcujo.
CUJO Specification Certifications FCC, ETL (similar to UL), WEEE, CE (pending RoHS/REACH), Safety Cert Dimensions (W x H x D) 4.875” x 4.875” x 5.75” (124mm x 124mm x 146mm) Weight 0.831 lbs (without packaging) (377g) Features Internet security for all devices Parental Controls (coming soon...) VPN (coming soon...
Legal Notice Terms of Service Welcome to the CUJO LLC (“CUJO”) Terms of Service (the “Terms”). Please read these Terms and our Privacy Policy (www.getcujo.com/privacy) carefully because they govern your use of our website located at www.getcujo.com (the “Site”) and the services we offer through our products and our mobile device application (“App”). To make these Terms easier to read, the Site, our services and App are collectively called the “Services.
Feedback We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at hi@getcujo.com You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
continue for the applicable term purchased. CUJO will have the right to terminate the Subscription Service prior to expiration of the applicable term by providing you notice, provided that if you purchased a term by paying in advance (e.g. a $0 Subscription or 12-month Subscription), then upon any termination CUJO will refund to you a pro- rata portion of the payment you made for the term of the Subscription Services (the $0 Subscription will be deemed a 30 months term for refund purpose).
AMOUNTS YOU HAVE PAID TO CUJO FOR USE OF THE SERVICES OR CONTENT IN THE SIX (6) MONTHS PRIOR TO THE APPLICABLE EVENT. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CUJO AND YOU. Dispute Resolution Governing Law These Terms and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions.
Arbitrator’s Decision The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and amounts of damages for which a party may be held liable.
COMPLIANCE STATEMENT We, CUJO LLC 2150 Park Place Suite#100 El Segundo, CA 90245 USA Declare under our sole responsibility that the product: Brand = CUJO Model No = A0001 Product Description = Home Internet Security Device Comply: • FCC Compliance: According to 47CFR, Part 15 for: Class B Personal Computers and Peripherals: We: Located at: Telephone: CUJO LLC 2150 Park Place, Suit 100, El Segundo, CA 90245 1-844-GET-CUJO Declare under sole responsibility that the product identified herein, complies with 4
accept any interference received, including interference that may cause undesired operation. Trade Name: CUJO Type of Product: Home Internet Security Device Model: A0001 Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
• ETL Compliance: Conforms to UL STD 60950-1 Certified to CSA STD C22.2 No.
o o o o o o o o o o o o o o CENELEC EN 61000-6-3: 2007+ A1:2011/AC:2012 AS/NZS CISPR 22:2009 +A1:2010 FCC Part 15 CFR Title 47: 2016 ICES-003: 2016 (Canada) VCCI V-3 / 2014.
