Frequently Asked Questions

A8
1. WeChat APP: The message reminds you not to turn on the Do Not Disturb mode. At the
same time, if devices such as computers and tablets have logged in to WeChat, they need to
log out.
2. Mobile phone settings: the mobile phone settings notification management menu
authorizes APP and WeChat APP, allows WeChat information to be pushed to the mobile
notification bar, and allows APP to retrieve the information pushed by WeChat from the mobile
notification bar, and then transmits it to the smart watchterminal via Bluetooth. Mobile start
management Or the power saving management menu, the setting allows APP and WeChat to
work in the background without being killed.
3. App settings: open the notification list in the app and allow the smart watchto receive
messages. Do not set the do not disturb mode on the app.
4. Some bracelets also have a Do Not Disturb mode setting (do not open)
5.Some mobile phones cannot receive information prompts because they cannot receive
information due to APP bugs or mobile phone compatibility issues.
6. If the information is not prompted, you can refer to Annex 3 to set the mobile terminal.
Q9
How to charge the watch?
A9
1. Insert the charging cable of the smart watchinto the USB, and the other end can be charged
by attracting the other end to the smart watchwith a magnet. Note that the direction is
reversed to prevent foolishness and cannot be charged;
2. Under normal circumstances, the smart watchcan be fully charged in 2 to 4 hours.
Q10
Why can't the smart watchbe turned on?
A10
1. Charge it first, and eliminate the cause of no electricity. When charging, make sure that the
charging terminal of the smart watchis properly connected to the charger. If the charging
indicator does not light up, it may be that the USB port is faulty. You need to change a few
more non-faulty USB ports to try.
2. If the reason for the lack of power is ruled out, it is generally due to the failure of the PCBA
board that needs to be returned to the factory for analysis and repair.
Q11
Why can't the smart watchconnect to Bluetooth?
A11
1. Confirm whether the smart watchis connected by other mobile phones, the bluetooth
connected smart watchdisplays an icon in the upper left corner, and the bluetooth
unconnected upper left corner displays a dynamic icon, if it is connected by another
mobile phone, first untie the smart watchthrough the mobile APP;
2. Please use the wristband matching APP to bind the bracelet. It is found that in some
Samsung and Huawei mobile phones, users first use the mobile phone to pair with the
bracelet, and then open the APP to bind the bracelet, which may cause the APP to fail to bind
or cause problems after pairing. ；
3. Please restart the phone and try to see if it can be connected;
4. Try another phone to see if it can be connected. If the phone can be connected after