Frequently Asked Questions

1. Make sure that the distance between the smart watch and the mobile phone is not too far,

too far will cause the Bluetooth connection effect to be weakened

2. Check if there is any obstruction between the smart watch and the phone

3. Check whether the battery level of the smart watch is sufficient enough to turn on the

Bluetooth

4. To see if the Bluetooth of the mobile phone is abnormal, you can turn off the Bluetooth and

restart it

5. Make sure that the APP will not be killed in the background after exiting

6. After the screen is locked, the power saving mode may cause the Bluetooth to automatically

turn off. Make sure that the Bluetooth is not turned off

Cannot receive message reminder or call reminder?

1. The smart reminder function and call reminder switch need to be turned on in the APP and

need to be synchronized to the smart watch. IOS needs to be set in the system

2. The mobile phone settings notification management menu authorizes apps such as veryfit

and WeChat, allowing APP information such as WeChat to be pushed to the mobile phone

notification bar, and allowing veryfit to retrieve the information pushed by WeChat from the

mobile phone notification bar, and then transmit it to the smart watch via Bluetooth.

3. Start the management or power-saving management menu on the phone, and set it to allow

APPs such as Veryfit and WeChat to work in the background without being killed.

4. Open the notification list in Veryfi and allow the smart watch to receive information.

5. Do not set the DND mode on the app and mobile phone.

6. If there is no problem with the above, and you still can't receive it, just ignore the Bluetooth

on the mobile phone and re-enter the synchronization in the app. When the binding and

permission notification permissions appear, select the binding and allow notifications. If the

notification is still not received, it may be a compatibility issue between the user's mobile

phone and the APP. Please feedback the log (including mobile phone model, mobile phone

operating system version, watch firmware version, APP name and version information), and the

factory arranges the corresponding mobile phone test Recurrence analysis and solution.

Why no sleep data or inaccurate data?

1. First confirm whether to wear thesmart watch to sleep, the APP will not generate sleep data

after sleeping without the smart watch;

2. The wristband records the sleep data at night, starting to record within 30 minutes of lying

down (sleep is divided into 3 types: deep, light, and awake sleep), and the sleep ends when

you sit up. Sleeping after getting up will affect the recording of sleep data;

3. Confirm whether the sleep conditions are met: the data will be saved after sleep for more

than 3 hours. Usually the user sleeps during the day or takes a nap. Currently, the products of

the new algorithm can monitor sleep 24H, and the old algorithm is 11:00-7:00 in the evening.

4. If the new algorithm product sleeps for 3 hours or more, but there is still no sleep data or

falls asleep at 9pm but the APP data still shows that it is 11pm fall asleep, etc., it may be an

algorithm bug.

Information is not prompted?