Owner`s manual

54
Warranty News
EWR When?
EWR is issued after a Dealer or Kohler Representative
have examined engine or component and:
• are unable to determine the root cause of failure in
relationship to defects in workmanship or material.
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Factory.
• the component may have a defect, and require
additional examination by the factory.
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purposes.
EWR How?
1. After examining and analyzing a failed engine or
component, Dealer or Kohler Representative must
contact Kohler Factory Field Service with details of the
failure and supporting information.
2. Field service will establish a call record, and supply an
EWR number for return of engine or components.
3. The requester of the EWR (Dealer or Kohler
Representative) will package engine or component and
display the assigned EWR number prominently on two
outside locations of packaging.
4. The requester of EWR will contact Shipping Company
for pickup of failed Engine or Component and arrange
for shipping to Kohler.
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certain cases.
6. Engine or components are to be shipped to:
KOHLER ENGINES
444 Highland Drive
Building 607
Kohler, Wisconsin, USA 53044
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EWR Required Information
• Customer Information
• Date of Purchase (DOP)
• Dealer Information
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• Engine Serial Number
• Engine Hours
• OEM Application
• Supporting Information
• Call Reference Number
EWR Caution
Engines or components returned to
Kohler without prior authorization
and a visible EWR number have
an extremely high risk of being
lost or destroyed.
It is the Dealer and Kohler
Representative’s responsibility
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determine the cause of failure
before requesting an EWR and
analysis by Kohler Engines.
Engines or components returned
without requested information
may result in time delays as well
as non-payment.