Owner`s manual

53
Warranty News
EWR Review (Engine Warranty Return)
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may occasionally have asked yourself how you resolve the
problem and who you should go to for help. The following
steps outline the procedure required to speed up the painful
process.
The EWR (Engine Warranty Return) program is designed to
determine the root cause of a failure or concerns that occur
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and short blocks still begins with your Kohler representative
or Central Distributor, but features in the new warranty
program enhance the process.
The new warranty program features an auto-generated
system which creates a number incorporating the warranty
claim number and the EWR number for tracking purposes
and quick resolution. This process automatically assigns an
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predetermined by the warranty department. This may
include serial numbers, part numbers, or other factors that
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the Kohler service specialists the ability to assign a 4-digit
number to a dealer for engine or component returns. The 4-
digit number is a means of tracking progress on an engine
or component returned for examination.
Sending in an Engine or component without authorization
to the warranty department will cause delays in processing.
Become familiar with the following guidelines to help with
this process.
EWR Why?
1. Issued by factory for the return of engines or
components with the purpose of determining root cause
of failures or concerns.
2. Insures improved quality and early warning for potential
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3. Assures returned engines or components are properly
routed internally to Warranty, Engineering, Quality, or
Vendors for timely analysis.
4. Disputed Warranties - Allows customers to request
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