Owner`s manual

52
Warranty News
Helpful System Tips
• To use the system, all users must obtain a User
Account to gain access. Contact your local CD or call
the User Account Hot Line at 1-866-255-9220.
• Before using our new warranty system, please verify
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address as a trusted site.
• The user name and password for Kohler PLUS and
the new warranty system are typically not the same or
shared.
• When entering a warranty claim always provide the
engine serial number whenever possible.
• When entering the part number for the defect or
replacement part, you must always use spaces and
(-S) as required. Example 24 584 10-S.
• To enter labor in the labor operation section click the
(+ Add Labor) button.
• After entering labor hours you must select the Enter/
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enter your labor amount in the (Requested Labor)
section.
• To enter replacement parts always select (+ Add
Parts) button.
• Always close sections by selecting the Enter/Exit
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arrows.
• We prefer that you attach freight bills to the electronic
warranty claim, but they can be faxed to 920-459-1743
if needed (please include the claim number on each one).
• When submitting a warranty claim always use the
Action button. Use Submit for all normal warranty
repair claims. Use Request Pre-Authorization for
warranty claims requiring Central Distributor pre-
approval, and Request Engine/Short Block Review
for claims requiring Central Distributor representative
approval of a short/block or engine approval.