eSupport Owner manual

Table of Contents
iv VoiceSupport LX System Guide
6 Maintenance
Message Status ............................................................................................................................ 6-2
Miscellaneous Options.................................................................................................................. 6-2
Port Activity................................................................................................................................... 6-3
System Setup Options .................................................................................................................. 6-4
Viewing Debug Files .....................................................................................................................6-5
Debug Files.............................................................................................................................6-5
Imap4/Pop3 Debug Files ........................................................................................................6-6
Viewing System Activity................................................................................................................ 6-7
Real Trace ..............................................................................................................................6-7
Trace Log................................................................................................................................ 6-7
Networking Tool............................................................................................................................ 6-8
Setting the System Clock..............................................................................................................6-8
Services ........................................................................................................................................ 6-9
IVR Service .............................................................................................................................6-9
Serial Port ............................................................................................................................... 6-9
TTS Service .......................................................................................................................... 6-10
VM Service............................................................................................................................6-10
Resetting to Factory Defaults...................................................................................................... 6-11
Backing Up the Voice Mail Database.......................................................................................... 6-13
Restoring the Voice Mail Database.............................................................................................6-14
Archiving the Voice Mail Database ............................................................................................. 6-15
Scheduling Automatic Database Backup....................................................................................6-21
Using the Recovery CD .............................................................................................................. 6-26
Creating a Rescue Backup CD ................................................................................................... 6-28
Updating System Software ......................................................................................................... 6-30
Feature Files............................................................................................................................... 6-32