eSupport Owner manual

Table of Contents
VoiceSupport LX System Guide iii
4 Viewing and Printing Reports
All Reports .................................................................................................................................... 4-1
Auto Attendant Port Report........................................................................................................... 4-2
Auto Attendant Trunk Report ........................................................................................................ 4-4
Answering Tables Report.............................................................................................................. 4-5
Caller ID Options Report............................................................................................................... 4-7
Callout Options Report..................................................................................................................4-8
Callout Log Report........................................................................................................................ 4-9
Dial Action Tables Report ...........................................................................................................4-11
Distribution Lists Report.............................................................................................................. 4-12
Mailbox Options Report ..............................................................................................................4-14
Mailbox Directory Report ............................................................................................................4-15
Mailbox Numeric List Report.......................................................................................................4-16
Mailbox Access Count Report.....................................................................................................4-17
Mailbox Call Flags Report...........................................................................................................4-19
Message Usage Report .............................................................................................................. 4-21
Port Options Report .................................................................................................................... 4-23
Port Usage Report ...................................................................................................................... 4-24
System Options Report...............................................................................................................4-25
5 System Administration
Recording Messages ....................................................................................................................5-1
Recording an Announcement Message ..................................................................................5-1
Recording Names for Subscriber Mailboxes........................................................................... 5-2
Recording Music on Hold ........................................................................................................ 5-3
Recording Interactive Prompts................................................................................................ 5-4
Customizing Voice Prompts .................................................................................................... 5-5
Recording a Directory Dialing Message.................................................................................. 5-6
Recording a Broadcast Message ............................................................................................ 5-7
Overriding Answering Schedules..................................................................................................5-8
Setting the Time and Date ............................................................................................................ 5-9
System Version........................................................................................................................... 5-10
Erasing All Messages ................................................................................................................. 5-11
Deleting a Security Code ............................................................................................................5-11