eSupport Owner manual

Table of Contents
ii VoiceSupport LX System Guide
3 Customizing Voice Mail
Web Based User Interface...................................................................................................... 3-1
Answering Schedule Tables ......................................................................................................... 3-3
Filling Out a Schedule Worksheet...........................................................................................3-3
Creating/Customizing Call Routing Mailboxes........................................................................ 3-4
Creating and Customizing Answering Tables.........................................................................3-5
Mailboxes...................................................................................................................................... 3-7
Default Numbering Plan..........................................................................................................3-8
Variable Length of Mailbox Numbers......................................................................................3-8
Creating and Accessing Mailboxes.........................................................................................3-9
Announcement Mailbox ........................................................................................................ 3-12
ACD Announcement Mailbox................................................................................................ 3-13
Call Routing Mailbox ............................................................................................................. 3-14
Directory Dialing Mailbox ...................................................................................................... 3-16
Distribution Mailbox............................................................................................................... 3-17
Future Delivery Mailbox ........................................................................................................ 3-19
Guest Mailbox .......................................................................................................................3-20
Interactive Mailbox ................................................................................................................ 3-28
Message Center Mailbox ...................................................................................................... 3-31
Subscriber Mailbox ...............................................................................................................3-39
Trunk Mailbox .......................................................................................................................3-55
Network Mailbox ...................................................................................................................3-56
Welcome Message and Instruction Menu...................................................................................3-60
Using the Default Welcome Message................................................................................... 3-60
Recording a Welcome Message ........................................................................................... 3-61
Using No Welcome Message................................................................................................ 3-61
Recording an Instruction Menu ............................................................................................. 3-62
Using No Instruction Menu.................................................................................................... 3-62
Dial Action Tables....................................................................................................................... 3-63
Key Actions and Key Numbers ............................................................................................. 3-63
Key Actions ...........................................................................................................................3-65
Key Number ..........................................................................................................................3-70
TIMEOUT Function...............................................................................................................3-70
Example of a Dial Action Table............................................................................................. 3-71
Caller ID Automatic Transfer....................................................................................................... 3-72
Callout Options ........................................................................................................................... 3-73
System Options........................................................................................................................... 3-76
Tenant Options ........................................................................................................................... 3-83
Port Options................................................................................................................................ 3-86