eSupport Owner manual

Callout Log Report
4-10 VoiceSupport LX System Guide
Chapter 4 Viewing and Printing Reports
For each mailbox number with a callout, the report displays the following fields:
■ Port - Shows the port used for the callout.
■ Date, Time - Shows the date and time of the callout.
■ Total Time - Shows the duration of the callout.
■ Status - Shows one of the following statuses of the callout:
■ BSY - Callout number was busy.
■ REJ - Message Notification or Network callout was rejected for one of
the following reasons:
Message Notification recipient did not dial 1 to accept the callout
Network callout could not be accepted at destination
Someone mistakenly answered the callout and dialed 1 to reject it
The hard disk at the destination was full.
■ RNA - Ring-No-Answer at any non-pager callout number.
■ ANS - Message Notification, Fax, or Network callout was answered. For
Message Notification, ANS shows that someone dialed 1 to accept the
call or answered the paging service.
■ ABO - Fax or Network callout was aborted. The Network callout
received no response at the destination.
■ ERR - Network callout had a handshaking/protocol error.
■ Callout Number - Shows the number dialed by the Voice Mail.
Note - To enable or disable this report, select Callout Options from the Customize
menu.