User guide

RadioPro Dispatch Installation and Configuration Guide

DIAGNOSTICS & TROUBLESHOOTING

Diagnostics

ARS/GPS Event Viewer

ARS (Subscriber Status Updates) and GPS messages arriving at an IP Gateway from the radio system can be viewed by

using the ARS/GPS Events Viewer as follows:

1. From the

Help menu, choose ARS/GPS Events.

2. Choose either the

ARS or GPS tab to view those events.

Simulations

Simulations can be enacted for testing certain functions when a radio system is not fully operational. From the Help

menu, choose About. When the About window is displayed, type Ctrl-t to display the Test Setup window. Contact CTI

Products Technical Support for more details.

Troubleshooting

Connections to IP Gateways

RadioPro Dispatch client cannot connect to Control Station Radio

PossibleCause

IP connection is not possible between Dispatch client PC and RadioPro IP Gateway. To verify, view the status of

connections using the

Manage Devices window, found under the Options menu.

CorrectiveActions

If “Gateway not found” is indicated in the

Manage Devices window, verify the following:

1. Is IP Gateway powered up?

2. Is IP Gateway connected to the LAN?

3. Is data activity LED flashing on the Ethernet connector on the rear of the IP Gateway?

4. Is the IP Address and Port listed correctly in the

Manage Devices window?

5. If Dispatch PC and IP Gateway are on the same IP Subnet, perform a “Ping” from the Dispatch PC to the IP

Gateway in a Windows command prompt: Does the “Ping” command from the Dispatch PC result in “Reply

from …”?

6. If Dispatch PC and IP Gateway are not on the same IP Subnet, has port forwarding been configured correctly

in the connecting firewall/router? See RadioPro IP Gateway Installation Guide; Port Forwarding, for more

details.

PossibleCause

Connection is not possible between IP Gateway and Control Station Radio. To verify, view the status of connections

using the

Manage Devices window, found under the Options menu.

CorrectiveActions

If “Radio Version” is not indicated, verify the following:

1. Is radio powered up?

2. Is radio connected to IP Gateway as indicated in RadioPro IP Gateway Installation Guide?

3. For a MOTOTRBO Control Station Radio, are the IP Gateway and Radio configured for different IP Subnets?

If not, see RadioPro System Planner S2-61645 for IP address schemes of various radio system types.