CTI Products RadioPro™ Dispatch Installation and Configuration Guide Document # S2-61785-710 For Version 7 Software A newer version of this document may be available. Please check the accompanying CD or www.ctiproducts.
Contact Us Support, replacement part ordering, and service may be arranged by contacting our Cincinnati office. Parts for service can be returned following request of a Return Material Authorization. CTI Products, Inc. 1211 W Sharon Rd Cincinnati, OH 45240 513-595-5900 support@ctiproducts.com Disclaimer Information in this document is provided with best efforts for completeness and accuracy. However, no guarantee is expressed or implied, and details may change without notice.
RadioPro Dispatch Installation and Configuration Guide Contents SYSTEM OVERVIEW ............................................................................................................................................................ 5 SYSTEM COMPONENTS ............................................................................................................................................................ 5 REFERENCE DOCUMENTS ..........................................................................
RadioPro Dispatch Installation and Configuration Guide APPENDIX ............................................................................................................................................................................. 39 CONFIGURATION FILES ......................................................................................................................................................... 39 CONVERTING A TIMED-LICENSE TO A NON-EXPIRING LICENSE .......................................
RadioPro Dispatch Installation and Configuration Guide SYSTEM OVERVIEW RadioPro™ provides remote access to 2-way radios via IP Networks. This “Dispatch over IP” (DoIP) solution consists of PC-based software allowing voice and data communications between PC users and 2-way radio subscribers. Communications with radio subscribers is also possible for remote mobile users using Android or iOS devices.
RadioPro Dispatch Installation and Configuration Guide Mobile™ is a mobile app for Android™ and iPhone™/iPad™ that provides remote access to a 2-way radio system for voice communications. This app is especially beneficial in trunked radio systems where there may be many talk groups. The Mobile app is useful over cellular or Wi-Fi networks when you are on-the-go and outside the coverage of your radio system, yet still need radio communications.
RadioPro Dispatch Installation and Configuration Guide Architecture The IP Gateways interface the radio system to an IP network. One IP Gateway is required for each control station radio used for voice. The IP Gateways and control station radios can be centrally located or scattered among different locations using a Virtual Private Network (VPN) or Wide Area Network (WAN) such as the Internet.
RadioPro Dispatch Installation and Configuration Guide What You Will Need PCs for Dispatch Client PCs that will be used to run the RadioPro Dispatch client software must have the following: Platform: Dell Optiplex 7010 (or Vostro, Inspiron, or Precision) or HP Compaq Pro or Compaq Elite. Processor: Intel Core i3, or better Operating System: Windows 8 Pro or 7 Pro recommended (XP Pro minimum).
RadioPro Dispatch Installation and Configuration Guide System Considerations System Planner Template Use the System Planner Template at the end of this document to record device names, passwords, and IP addresses. IP Gateway and Control Station Radio Configuration Before installing the RadioPro Dispatch client, the IP Gateway(s) must be configured using the ICU.exe utility (IP Configuration Utility) and installed on an IP network.
RadioPro Dispatch Installation and Configuration Guide INSTALL TIME SERVER During installation of the IP Gateways, the IP address of a “NTP Server” may have been specified using the ICU (IP Configuration Utility). In order for all IP Gateways to report the same time, and logging at the Dispatch client to have accurate times, the IP Gateways must all reference the same Time Server. This Time Server can be one of the following: An existing Time Server on the Local Area Network.
RadioPro Dispatch Installation and Configuration Guide INSTALL MICROSOFT MAPPOINT RadioPro Dispatch has the capability to provide Address Lookup for subscriber locations as well as locations specified on a map. If RadioPro Dispatch was ordered with the optional GPS Module (S1-61772) and Address Lookup is required, then Microsoft MapPoint 2013 will be required to be purchased directly from Microsoft and installed on the Dispatch PC.
RadioPro Dispatch Installation and Configuration Guide RADIOPRO DISPATCH CLIENT INSTALLATION Prior to installing the RadioPro Dispatch client software, any required IP Gateways should be installed. See IP Gateway Installation Guide S2-61781 for additional details. Step 1. Install Audio and PTT Accessories Install any required microphones, speakers, headsets, and push-to-talk devices. Allow the Windows operating system to discover these devices and automatically install device drivers before continuing.
RadioPro Dispatch Installation and Configuration Guide CONFIGURATION Configuration Overview Configuring RadioPro Dispatch involves the following steps: 1. Create an Administrator Password (Page 15) Create a password that administrators will use to configure RadioPro Dispatch. 2. Import the License File (Page 15) The License File and the USB Hardware Key must have the same Serial Number. 3. Manage IP Gateways (Page 16) Use the Manage IP Gateways window to configure connections to the IP Gateways. 4.
RadioPro Dispatch Installation and Configuration Guide Configuration using Cloned Settings (This feature is available for Dispatch client version 7.0.5 and later.) If a Dispatch console PC has already been configured, and it is desired to clone that configuration to additional console PCs, then use the Clone function using the following steps. On the already-configured console PC: 1. Change RadioPro Dispatch to Edit mode by clicking on the File menu, and then choose Edit. 2.
RadioPro Dispatch Installation and Configuration Guide Configuration without using Cloned Settings Step 1. Create an Administrator Password A person using the RadioPro Dispatch client can be either a User or an Administrator. An Administrator will be allowed to make changes to RadioPro Dispatch using a password. A User will be prevented from making changes to the configuration. An Administrator password can be created by using the following steps: 1.
RadioPro Dispatch Installation and Configuration Guide Step 3. Manage IP Gateways While in Edit mode, configure the connections to IP Gateways using the following steps: 1. Click on the File menu, then click Manage IP Gateways to display the following window: 2. Click the 3. In the Gateway Address field, enter the IP Address for the RadioPro IP Gateway. The default port used by a RadioPro IP Gateway is TCP port 48222. If needed, the port number of an IP Gateway can be changed by using the ICU.
RadioPro Dispatch Installation and Configuration Guide Gateway Status Indicates “Connected” and firmware version of IP Gateway, or “Not Connected” Radio Status Indicates firmware version of Radio if connected, or “Not Connected” Date / Time Date and Time being used by IP Gateway Record Option Checking this option allows logging of audio for this IP Gateway to the database Audio Option Checking this option allows audio to be heard for this IP Gateway Text Option Checking this option allows text messagi
RadioPro Dispatch Installation and Configuration Guide Step 4. Configure Audio Device Presets While in Edit mode, options are available that will customize the way in which audio will be transmitted and received. Click on the Options menu, click Audio Presets, and then click Config to display the following window. Note: The configuration file for Audio Settings can be located and viewed by clicking on the file name “AudioSettings.cfg” Click the button to save all Audio Configuration settings.
RadioPro Dispatch Installation and Configuration Guide Audio Quality Compressed Mode (2.2kBytes/s per client user and Talk Group) should be used when either: a RadioPro client is connected to the IP Gateway(s) using a WAN such as the Internet, or there is a concern that “High Quality” mode will use too much bandwidth.
RadioPro Dispatch Installation and Configuration Guide Unselect Out From the drop-down list, select a device for Unselect Audio playback, as well as Both, Left, or Right speaker. Be certain to use a USB Audio Adapter (such as CTI # 99-12342) to connect desk speakers, and choose “Speakers (USB Sound Device)” from the drop-down list. Failure to use a USB Audio Adapter to connect desk speakers may cause the RadioPro Dispatch client to lock-up.
RadioPro Dispatch Installation and Configuration Guide Step 5. Choose and Arrange Panels The Main Window can be customized to show various dock-able tabbed Panels. While in Edit mode, use the Show menu to choose among the following Panels to be displayed on the Main Window. Subscribers – A list of subscriber radio IDs and Alias Names, along with function buttons for Private Call, GPS Locate, Radio Check, Call Alert, Remote Monitor, Enable (radio), and Disable (radio).
RadioPro Dispatch Installation and Configuration Guide Step 6. Add Tabs for Voice and GPS Maps Depending on the license purchased, it is possible to add one or more Voice tabs and/or one or more GPS Map tabs to the Main window. To add a tab, use the following steps: button to display the New Tab Page window. a. Click the b. In the New Tab Page window, enter the Page Name, choose the Page Type, and then click the Add button. Repeat the steps listed above for each tab needed. Step 7.
RadioPro Dispatch h. Installation and Configuration Guide Click the check boxes in this window to enable other needed features. 1) Allow channel to be patched: Enable this option to allow the Dispatcher to patch this Talk Group (channel) to another Talk Group. When this option is enabled, the Patch button will be added to this Radio Controller. When the Dispatcher patches two talk groups together using this button, transmit and receive voice traffic will be shared by both.
RadioPro Dispatch Installation and Configuration Guide Step 8. Configure other Dispatch Options While in Edit mode, options are available to customize the way in which RadioPro Dispatch operates. Click on the Options menu, and then click Dispatch Settings to display the window shown. Configuration options are organized into various folders.
RadioPro Dispatch Installation and Configuration Guide Dispatch Users Sub‐folder When the Dispatch Users sub-folder is selected, the following window will be displayed. New, Delete, and Rename User Buttons Use these buttons to add Dispatch User Names, Delete Users, or Rename Users. These names will be used to identify the “Src User” listed in the Recent History tab. Click the button to save all Dispatch Settings.
RadioPro Dispatch Installation and Configuration Guide History Logging Sub‐folder When the History Logging sub-folder is selected, the following window will be displayed. Enable Logging of events and audio Checking this box will enable logging of audio files and radio events to the database. Storage Location Use the button to select a storage location for logging audio files and radio events.
RadioPro Dispatch Installation and Configuration Guide Internet Proxy Sub‐folder When the Internet Proxy sub-folder is selected, the following window will be displayed. This window is used to define Custom Proxy settings when the following combination of requirements exist: The Local Area Network uses an Internet Proxy, and GPS mapping using an available Internet mapping service Actions Folder When the Actions folder is selected, the following window will be displayed.
RadioPro Dispatch Installation and Configuration Guide E-Mail & Text Alerts folder Geo-fence violations may be sent via email or SMS (text messaging) to any device that can receive these messages. Use the E-Mail & Text Alerts folder to configure these messages as follows: 1. Select the E-Mail & Text Alerts folder to display the window shown at right. 2.
RadioPro Dispatch Installation and Configuration Guide New Button Click the button to begin to create a new Toolbar button, and the following window will be displayed. Choose an Action from the drop-down list, rename the Button, and then click the button. New Group Click the button to create a button that can hold several nested buttons. After a Group button has been created, select the button, and then click to nest buttons under this group button. Finally, add an action to each button.
RadioPro Dispatch Installation and Configuration Guide Example – Create an Action and Toolbar Button Add a Call Selected button to the Toolbar 1. Use the following steps to add an Action to make an Audio Call to the Selected Talk Groups. a. From the Actions folder in the Dispatch Settings window, click the button to display the Wizard’s Select a feature window shown at right. Choose the Audio Call button in the above window, and then click the Next button. b.
RadioPro Dispatch 2. 3. Installation and Configuration Guide Use the following steps to add a Toolbar Button to activate the Action created in Step 1. a. From the Toolbar Buttons folder in the Dispatch Settings window, click the the following window. b. c. Use the button to rename the new Toolbar Button. Rename the button as it should appear on the Toolbar. Click the button to display button to save all Dispatch Settings.
RadioPro Dispatch Installation and Configuration Guide GPS Folder The GPS folder is used for configuring GPS Map options, View Presets, Overlays, and Geo-fences. When the GPS folder is selected, the following window will be displayed. Routes Snap-to-Road Routes: Choose this option to show travel routes along actual roads. Internet access is required for this feature. Straight Line Routes: Choose this option to show travel routes as straight lines between GPS data points.
RadioPro Dispatch Installation and Configuration Guide Pan and zoom to achieve the desired map area, select the Map Type from the list on the left side of the window, and then click the button. An email will be prepared to send the map request to support@ctiproducts.com. Following receipt of payment for the Offline Map, it will be delivered using DVD media. The Offline Map may then be imported using the button.
RadioPro Dispatch Click the Installation and Configuration Guide button to add a new View Preset to the Toolbar of the GPS Window. When an existing View Preset is selected, a map will be displayed along with buttons for Deleting, Renaming, Choosing a Map Type, and Zooming the View Preset. Click the button to save all Dispatch Settings. Overlays sub‐folder When the Overlays sub-folder is selected, the following window will be displayed.
RadioPro Dispatch Click the Installation and Configuration Guide button to save all Dispatch Settings. Geo‐fences sub‐folder One or more Geo-fences may exist in order to check various conditions of radio subscribers. One or more conditions may exist for each geo-fence. The conditions can apply to “All Subscribers” or “Specific Subscribers”. When a Geo-fence condition is met for a radio subscriber, an event is logged in the database.
RadioPro Dispatch Installation and Configuration Guide Click various points on the map to create the needed Polygon geo-fence. Use the following controls on the above window to customize a Polygon geo-fence. Pan and Zoom Click and drag the mouse to Pan in any direction. Use the Scroll Wheel to zoom in and out. Show Polygon Enable this option to display this Polygon geo-fence on the Map Window. Show Name Enable this option to display the Name of this Polygon geo-fence on the Map Window.
RadioPro Dispatch Installation and Configuration Guide Route Geo‐fence A Route geo-fence is defined by two or more points as well as a fence width. To add a new Route geo-fence to the map, click the button, and the following Route Editing window will be displayed. Click points on the map to create the needed Route geo-fence. Use the following controls on the above window to customize a Route geo-fence. Pan and Zoom Click and drag the mouse to Pan in any direction. Use the Scroll Wheel to zoom in and out.
RadioPro Dispatch Installation and Configuration Guide Subscriber is Inside or Outside the Geo-fence Subscriber is traveling Over a Limit, Under a Limit, or Stopped Duration of Over-speed, Under-speed, or Stopped To create a new Condition for a Geo-fence, right-click the Geo-fence, and then choose New Condition. A window similar to the following will be displayed.
RadioPro Dispatch Installation and Configuration Guide APPENDIX Configuration Files If a Dispatch console PC has already been configured, and it is desired to clone that configuration to additional console PCs, then use the Clone function described in Configuration using Cloned Settings on Page 14. (This feature is available for Dispatch client version 7.0.5 and later.) Layout Configuration Files Two Layout Files are created when Save As is selected from the File menu: yourLayoutName.xml yourLayoutName.
RadioPro Dispatch Installation and Configuration Guide For Windows 7 and Windows 8 c:\ProgramData\RadioPro For Windows XP c:\Documents and Settings\All Users\Application Data\RadioPro 2. Edit the file with appropriate data, but do not change the headings in Row 1. The file should appear as shown at right. Alias This column contains the Alias names to be associated with Subscriber radio IDs. (Leading spaces are not allowed.
RadioPro Dispatch Installation and Configuration Guide Converting a Timed-License to a Non-Expiring License The RadioPro IP Dispatch licenses that were shipped with this order may have a timed-license duration of 120 days. (The Packing List will indicate Part # S2-61618 if the timed-license is active.) If the Timed-License is active, and following the 120 day period, the RadioPro Dispatch software will not connect to a RadioPro IP Gateways.
RadioPro Dispatch Installation and Configuration Guide Telemetry Panel Configuration The Telemetry Panel must be configured in order to show status or provide control for I/O points located in vehicles or facilities. I/O points can be provided using the following optional hardware interfaces: For vehicle I/O, a Tallysman Sprite must be connected to the mobile radio. Features include: o 8 I/O points (3 inputs provided by Sprite, 5 I/O provided by radio).
RadioPro Dispatch Installation and Configuration Guide iv. From the Adam/Apax .NET Utility, right-click on your host PCs IP address (under the Ethernet folder), and choose Search Device. An IP address will be listed under your host adapter’s IP Address as shown below. v. Click on the IP Address of your host adapter, then choose the Network tab to display the window below. vi. Modify the IP Address, Subnet Address, Default Gateway, and Host Idle Timeout, and then click the Apply Change button. b.
RadioPro Dispatch c. Installation and Configuration Guide If stand-alone I/O points are needed using IP-based Advantech modules, click the New Advantech Button. A window similar to the one at right will be displayed. Before an Advantech module is accessed by RadioPro Dispatch, it should have been configured using Adam/Apax .NET Utility. See Appendix for details. Enter the IP Address, Module Type, and Poll Frequency for this Adam module.
RadioPro Dispatch Installation and Configuration Guide Feature Availability Motorola MOTOTRBO Systems Depending on MOTOTRBO System Type, some features may not be available. Use the following table to determine if a feature discussed in this document is not available. System Type Analog Conv.
RadioPro Dispatch Installation and Configuration Guide DIAGNOSTICS & TROUBLESHOOTING Diagnostics ARS/GPS Event Viewer ARS (Subscriber Status Updates) and GPS messages arriving at an IP Gateway from the radio system can be viewed by using the ARS/GPS Events Viewer as follows: 1. From the Help menu, choose ARS/GPS Events. 2. Choose either the ARS or GPS tab to view those events. Simulations Simulations can be enacted for testing certain functions when a radio system is not fully operational.
RadioPro Dispatch Installation and Configuration Guide Audio Audio from Subscriber Radios cannot be heard at the Dispatch PC Possible Cause Control Station radio is not receiving audio from subscriber radio. Corrective Action Increase the volume level on the Control Station radio. Is audio from a subscriber radio heard at the Control Station radio? If not, check radio system for causes. If audio is heard, then continue with other Possible Causes listed below.
RadioPro Dispatch Installation and Configuration Guide Possible Cause Audio record device such as microphone or headset is not configured and listed in the Audio Presets of the Options menu. Corrective Action From the Edit mode, configure Audio Presets for microphone or headset. Possible Cause IP Gateway is not connected to Control Station Radio. Corrective Action Ensure that radio is connected to IP Gateway’s DE-9 connector.
RadioPro Dispatch Installation and Configuration Guide Voice Playback from Recent History tab cannot be heard Possible Cause Voice files are not being recorded to the database. Corrective Action Ensure that History Logging is enabled. This feature can be found when in the Edit mode by clicking Dispatch Settings under the Options menu, then choosing the History Logging folder. Possible Cause Desk speakers are not turned on or the volume level is set too low.
RadioPro Dispatch Installation and Configuration Guide PTT Device initiates a call, but call ends abruptly after 3 seconds Possible Cause Transmit audio is not being received by RadioPro IP Gateway. Corrective Action Ensure that microphone is connected to PC, and is selected in the Audio Presets list, found in the Options menu.
RadioPro Dispatch Installation and Configuration Guide INDEX A H Actions Folder, 27 Add Note Button, 24 Admin, 54 Alias Name, 39, 40 Architecture, 7 Archive Button, 29 Area Name, 36 ARS/GPS Event Viewer, 46 Audio Preset, 18, 19, 47, 48, 49, 50 Audio Quality, 19 Audio Queue Sub‐folder, 24 High Quality Mode, 19 History Logging Sub‐folder, 26, 27 I ICU, 54 Image Overlays, 34 Installation Guide, 54, 55 Intercom, 18, 20 Internet Proxy, 27 IP Address, 54 IP Gateway, 5, 6, 7, 8, 9, 10, 12, 13, 16, 17, 20, 40
RadioPro Dispatch Installation and Configuration Guide P T Pan, 33, 36, 37 Password, 54, 55 Patch, 23 Polygon Geo‐fence, 35 PTT Debounce, 24 Talk Client, 5, 6 Text Alerts, 28 Text Messaging, 5, 21 Time Server, 10 Timed‐License, 41 Toolbar, 27, 28, 29, 31, 34, 47 Toolbar Buttons Folder, 28 Toolbar Buttons, custom, 27, 28, 31 Trail Crumbs, 32 Transparency, 34 Troubleshooting, 46 Q Quick Map, 29 Quick‐Start Guide, 55 R U Radio Controller, 18, 24, 47 Radio Controller Panel, 22, 23 Radio ID, 39, 40 Recen
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RadioPro Dispatch Installation and Configuration Guide SYSTEM PLANNER TEMPLATE PAGE 1 OF 2 RadioPro IP Gateways See RadioPro IP Gateway Installation Guide, document # S2-61781 for more information. Parameters Common to all IP Gateways ICU.exe Admin Password for ICU.exe, default is “admin” Dispatch Client Password NTP Server IP Address for Dispatch client connections default is “user” Network Time Protocol Parameters Unique to Each IP Gateway GPS = GPS Data Revert.
RadioPro Dispatch Installation and Configuration Guide SYSTEM PLANNER TEMPLATE PAGE 2 OF 2 RadioPro Dispatch Clients See RadioPro Dispatch Installation and Configuration Guide, document # S2-61785 for more information.
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