CTI Products RadioPro™ IP Gateway Installation Guide Document # S2-61781-710c For Version 7 Software A newer version of this document may be available. Please check the accompanying CD or www.ctiproducts.
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RadioPro IP Gateway Installation and Configuration Guide Contents SYSTEM OVERVIEW ............................................................................................................................................................ 5 SYSTEM COMPONENTS ............................................................................................................................................................ 5 REFERENCE DOCUMENTS ........................................................................
RadioPro IP Gateway Installation and Configuration Guide APPENDIX ............................................................................................................................................................................. 40 APPENDIX - RADIOPRO IP GATEWAY SPECIFICATIONS ......................................................................................................... 40 Mechanical and Environmental ...................................................................................
RadioPro IP Gateway Installation and Configuration Guide SYSTEM OVERVIEW RadioPro™ provides remote access to 2-way radios via IP Networks. This “Dispatch over IP” (DoIP) solution consists of PC-based software allowing voice and data communications between PC users and 2-way radio subscribers. Communications with radio subscribers is also possible for remote mobile users using Android or iOS devices.
RadioPro IP Gateway Installation and Configuration Guide Mobile™ is a mobile app for Android™ and iPhone™/iPad™ that provides remote access to a 2-way radio system for voice communications. This app is especially beneficial in trunked radio systems where there may be many talk groups. The Mobile app is useful over cellular or Wi-Fi networks when you are on-the-go and outside the coverage of your radio system, yet still need radio communications.
RadioPro IP Gateway Installation and Configuration Guide Architecture The IP Gateways interface the radio system to an IP network. One IP Gateway is required for each control station radio used for voice. The IP Gateways and control station radios can be centrally located or scattered among different locations using a Virtual Private Network (VPN) or Wide Area Network (WAN) such as the Internet.
RadioPro IP Gateway Installation and Configuration Guide Environmental Considerations The operating environment for the IP Gateway must be within limits noted in the specifications, as well as other conditions.
RadioPro IP Gateway Installation and Configuration Guide Accessing the RadioPro IP Gateway using Port Forwarding If RadioPro clients (such as Dispatch, Talk, or Mobile) will access an IP Gateway from a different IP network, then the IT Administrator must configure port forwarding within the firewall or router(s) that separates the RadioPro IP Gateway from the clients. This is also true when one or more of the clients listed above will connect to a RadioPro IP Gateway from the Internet. See Step 5.
RadioPro IP Gateway Installation and Configuration Guide WHAT IS INCLUDED RadioPro IP Gateway Kit The RadioPro IP Gateway Kit (Part # S2-61815) includes the following items: CTI Part # Description Notes S2-61815 RadioPro IP Gateway Includes power supply S2-61781 Manual, RadioPro IP Gateway Installation Guide Read me first S2-61790 CD, RadioPro IP Gateway Contains ICU.
RadioPro IP Gateway Installation and Configuration Guide OTHER ITEMS NEEDED Radio Interface Cable A radio interface cable must be ordered from the following table: Control Station Radio Cable Part # Motorola XPR4550/5550, DGM5500/8500, DM4000, XiR M8260 S2-61431 Kenwood NEXEDGE NX-800 S2-61769 Generic radio using “Basic RxTx Interface” 89-12109 Control Station Radio Each Control Station radio used for voice requires one IP Gateway.
RadioPro IP Gateway Installation and Configuration Guide CONFIGURATION AND INSTALLATION STEPS Use the steps in the following table to install a RadioPro System. Each step is discussed in detail starting on Page 13. Following installation of the IP Gateway in Step 5, at least one Client must be installed from Step 6.
RadioPro IP Gateway Installation and Configuration Guide Step 1a. for NEXEDGE Configure Control Station Radio(s) using KPG-111DN FPU Software Use Kenwood’s NEXEDGE radio programming software (KPG-111DN) to configure NEXEDGE radio parameters using the following steps. Configure the control station as any other radio 1. 2. 3. 4. 5.
RadioPro IP Gateway Installation and Configuration Guide Configure the Data Port 1. 2. 3. 4. Open the Option Features 1 settings window using the menu commands: Edit > Optional Features > Optional Features 1. Select the Common Page 3 tab, and then select Data under the Function column for COM port 1 in the table as shown below. Now select Version 2 for the PC Interface Protocol. Note: Selection of “Version 1” will prevent the gateway from functioning properly.
RadioPro IP Gateway Installation and Configuration Guide Configure the Sound Options 1. 2. Open the Extended Function window by using the menu commands: Edit > Extended Function. In the Modulation Line tab, select Connect for the MI2 column under the MIC PTT row as shown below. 3. In the AUX tab, select 4dB (High) for the Mic Sense option as shown below.
RadioPro IP Gateway 4. Installation and Configuration Guide In the Mobile Function tab, select +5 for the DEO Level (the level coming into the computer) option as shown below. Note: For either sound setting, you may boost the levels as desired.
RadioPro IP Gateway Installation and Configuration Guide Step 1a. for MOTOTRBO Configure Control Station Radio(s) using MOTOTRBO CPS Use MOTOTRBO CPS (Motorola’s Customer Programming Software) to configure MOTOTRBO radio parameters using the following steps. (CTI Cable S2-61431 may be used as a programming cable instead of the Motorola programming cable.) 1. From the View menu, choose Expert. 2. General Settings folder: a.
RadioPro IP Gateway d. Installation and Configuration Guide In the “Persistent LRRP Requests” section, verify that Save and Delete parameters are “Unchecked”. 2d. 3. Accessories folder: a. Change Ignition Sense to “On/Off Or Ignition” b. Change Analog Rear Mic Gain to +10db. c. Change Digital Rear Mic Gain to +10db. Note: The above Rear Mic Gain Settings may need to be adjusted for the appropriate audio level transmitted from a RadioPro Dispatch, Talk, or Mobile client to a subscriber radio. d.
RadioPro IP Gateway Installation and Configuration Guide For radios sharing an IP Gateway, the following rules must be met: i. All radios sharing an IP Gateway MUST have the SAME Radio ID. ii. All radios sharing an IP Gateway MUST be on DIFFERENT IP subnets. iii. The IP address of the Voice Radio must be LOWER than the IP addresses of the GPS Data Revert Radio(s). 4a. b. Change Forward to PC to “Via USB”.
RadioPro IP Gateway c. Installation and Configuration Guide The ARS Radio ID and TMS Radio ID fields MUST be blank. 4c. 4c. 5. Signaling Systems folder: a. This step is required if a RadioPro client will be sending an emergency indication to other radios. (Also see Step 7d below for required setup of Channels folder.) Right-Click “MDC”, “Digital”, or “Capacity Plus”, depending on type of channel(s) programmed in radio. Then click Add, and then System.
RadioPro IP Gateway 6. Installation and Configuration Guide Contacts folder: a. Right-Click “MDC”, “Digital”, or “Capacity Plus”, depending on type of channel programmed in radio. Then click Add, Group Call, and then enter the Call ID (Group ID programmed in radio). This step is required for Group Calls. b. Right-Click “MDC”, “Digital”, or “Capacity Plus”, depending on type of channel programmed in radio. Then click Add, and then All Call.
RadioPro IP Gateway c. Installation and Configuration Guide This step is required if a RadioPro Dispatch client will be sending an emergency indication to other radios. (Also see Step 5a above for required setup of Signaling Systems folder.) In the TX section, choose an Emergency System (for digital channels) or Signaling System (for analog channels). This step is required for the All-Emergency function when using RadioPro Dispatch client. 7c. d.
RadioPro IP Gateway Installation and Configuration Guide Additional CPS Setup for Connect Plus Channels In a Connect Plus radio, the Connect Plus Option Board is configured with the various Talk Groups of the radio system. The Connect Plus Option Board CPS is used to configure these various Talk Groups, or “Zones”.
RadioPro IP Gateway 8. Installation and Configuration Guide Writing CPS Parameters to Radio: After writing the CPS parameters to the MOTOTRBO Control Station radio, remove the programming cable from the Control Station radio. A programming cable connected to the front mic connector on the Control Station radio will prevent communications to a RadioPro IP Gateway from the Rear Accessory Connector.
RadioPro IP Gateway Installation and Configuration Guide Step 1b. for MOTOTRBO Configure MOTOTRBO Connect Plus Option Board If this Control Station radio is being used in a Connect Plus system, then the Connect Plus Option Board must also be configured. Use Connect Plus Option Board CPS version R01.30.100 (or later) to configure the Option Board using the following steps. (CTI Cable S2-61431 may be used as a programming cable in lieu of the Motorola programming cable.) 1. Menu folder: a. b.
RadioPro IP Gateway Installation and Configuration Guide Step 1c. for MOTOTRBO Configure Subscriber Radios for ARS, GPS, and TMS This step is required if ARS, GPS, or Text Messaging Service is needed at the RadioPro client (such as Dispatch, Talk, or Mobile). This step is not required for a Connect Plus system, since these functions are not available using a Control Station interface.
RadioPro IP Gateway 3. Installation and Configuration Guide Network folder: a. Enter the ARS Radio ID. This should be the Radio ID of the Control Station radio that is connected to the RadioPro IP Gateway. b. Enter the TMS Radio ID. This should be the Radio ID of the Control Station radio that is connected to the RadioPro IP Gateway. 3a. 3b. 4. Channels folder: Make the following changes for each digital channel that will be used to transmit GPS coordinates: a. Change ARS to “On System Change”.
RadioPro IP Gateway Installation and Configuration Guide Window Size = 6, Privacy Type is Enhanced Window Reservation 90% 75% 60% 45% Update Interval d. 30 sec 74 62 49 37 1 min 148 124 98 74 2 min 296 248 196 148 4 min 592 496 392 296 8 min 1184 992 784 592 Enable Compressed UDP Data Header by placing a check mark in the box. 4a. 4b. 4c. 4d. e.
RadioPro IP Gateway f. Installation and Configuration Guide Disable Data Call Confirmed by removing the check mark from the box. If this parameter is greyedout, then ensure that the Enhanced GPS parameter is disabled. 4e. 4f. 5. Write the CPS parameters to the MOTOTRBO Control Station radio.
RadioPro IP Gateway Installation and Configuration Guide Step 1d. for MOTOTRBO Configure Motorola Repeaters for Enhanced GPS Option If RadioPro Dispatch will map GPS data for more than 25 radios per repeater slot, then it is recommended to dedicate one or more Data Revert slots for this GPS data. Further, repeaters with Data Revert slots should have the “Enhanced GPS Option” enabled. Contact Motorola for ordering information for this option.
RadioPro IP Gateway Installation and Configuration Guide Step 2. for NEXEDGE Connect RadioPro IP Gateway to Control Station Radio Note: Before continuing, ensure that the programming cable has been disconnected from the front mic connector. Connect the IP Gateway to the Control Station radio using the following steps: 1. Connect the DB-25 side of cable S2-617691 to the DB-25 connector on the rear of the NEXEDGE NX-800 radio. 2.
RadioPro IP Gateway Installation and Configuration Guide Step 3. Configure RadioPro IP Gateway Note: Before continuing, ensure that WiFi connection has been disabled in the PC or Laptop being used to configure the IP Gateway. The RadioPro ICU (IP Configuration Utility) must be used to configure each RadioPro IP Gateway with the necessary parameters. Configuration of each RadioPro IP Gateway must be performed before connecting the IP Gateway to a local area network: Configure the IP Gateway as follows: a.
RadioPro IP Gateway f. Installation and Configuration Guide Enter appropriate parameters for each of the tabs: 1) General tab Version indicates the current software version of this RadioPro IP Gateway. RadioPro Software for the IP Gateway and Clients (Dispatch, Talk, and Mobile for mobile devices) must all have compatible versions in order to communicate with each other. Compatibility occurs when the first two digits of the version match.
RadioPro IP Gateway Installation and Configuration Guide 3) Network tab Do NOT use leading zeros for any of the address fields. DHCP should NOT be selected unless an engineer at CTI Products is consulted. The default TCP Port # is 48222. This can normally be left at its default value. An entry for default Gateway is needed only if RadioPro clients (Dispatch, Talk, Mobile) will be accessing this IP Gateway from another network, or the Internet.
RadioPro IP Gateway Installation and Configuration Guide 5) Radio-Specific tabs NEXEDGE When an IP Gateway has been licensed for use with a NEXEDGE radio, the following tabs will be allow parameter input. NEXEDGE Radio tab: Enter appropriate radio ID values for the fields on this tab. Zone/Channels tab: For each Zone programmed into the Control Station radio, enter channel information parameters.
RadioPro IP Gateway Installation and Configuration Guide GPS tab If mapping locations of subscribers is required, place a check mark next to Enable GPS Updates. Since this option will increase the amount of radio transmissions, leave this unchecked if GPS mapping is not needed. Then choose a Minimum Poll Rate to set the minimum time between successive GPS updates. Increasing this parameter will decrease the number of GPS updates, thereby allowing more channel bandwidth for voice conversations.
RadioPro IP Gateway Installation and Configuration Guide Step 4. Connect RadioPro IP Gateway to IP Network After a RadioPro IP Gateway has been configured using ICU, it is safe to connect to a local area network. Connect to an IP Network Connect the RadioPro IP Gateway module to the IP network using the following steps: a. Connect one side of cable 89-10712 (or similar straight-through Cat 5 cable) to the RJ45 connector on the rear of the RadioPro IP Gateway module. b.
RadioPro IP Gateway Installation and Configuration Guide Step 6. Install and Configure RadioPro Clients/Apps See Reference Documents table on Page 6 for a list of documents to be used for installing and configuring the RadioPro software clients for PCs and smart mobile devices.
RadioPro IP Gateway Installation and Configuration Guide RADIOPRO IP GATEWAY OPERATION Power-up The Power Button can be used to power up or power down the unit by pressing it momentarily. A watchdog circuit built into the IP Gateway monitors program operation. If the watchdog circuit detects that the program is not functioning correctly, it will re-initialize the IP Gateway. This process may take up to two minutes.
RadioPro IP Gateway Installation and Configuration Guide APPENDIX Appendix - RadioPro IP Gateway Specifications Mechanical and Environmental Dimensions: Weight: Temperature Range: Humidity: 8.25”w x 2.5”h x 11.5”d 3 lbs. 0-50 oC 10-95% non-condensing Electrical AC Input (with included Power Adapter): DC Input, SNs before 3154: DC Input, SNs after 3154: 100–240Vac, 200mA max, 50-60Hz 11.5-12.
RadioPro IP Gateway Installation and Configuration Guide Appendix - Rack Mounting Rack Shelf A rack shelf can be used to hold the RadioPro IP Gateway and Control Station radio in a standard 19” wide rack. The two devices can be located next to each other on the same shelf. The following rack shelf is recommended, but others may be used that have a depth of at least 12”: Rack Shelf 2RU x 15”, CTI Products # S2-61548, also available as Cable Organizer # QES0319-0215: http://www.cableorganizer.
RadioPro IP Gateway Installation and Configuration Guide Appendix – Installing a Time Server The IP address of a “NTP Server” may have been specified using the ICU (IP Configuration Utility). In order for all IP Gateways to report the same time, and logging at the Dispatch client to have accurate times, the IP Gateways must all reference the same Time Server. This Time Server can be one of the following: An existing Time Server on the Local Area Network.
RadioPro IP Gateway Installation and Configuration Guide Appendix – Radio Interface Cables NEXEDGE Interface Cable # S2-61769 DE-9 Pin # (IP Gateway) DB-25 Pin # (Radio) Tx+ (Mic audio to radio) 4 6 Tx- (Mic audio to radio) 5 25 Rx+ (Speaker audio from radio) 8 19 Rx- (speaker audio from radio 9 18 Tx Data (from radio) 1 3 Rx Data (to radio) 6 2 Digital Ground 3 7 Signal Name MOTOTRBO Interface Cable # S2-61431 Signal Name DE-9 Pin # (IP Gateway) USB Pin # (IP Gateway) Accessory
RadioPro IP Gateway Installation and Configuration Guide Appendix - Converting a Timed-license to a Non-expiring License The RadioPro IP Gateways that were shipped with this order may have a timed-license duration of 120 days. (The Packing List will indicate Part # S2-61612 if the timed-license is active.) If the Timed-License is active, and following the 120 day period, the RadioPro IP Gateways will not connect to a RadioPro Dispatch, Talk, or Mobile client for longer than five minutes.
RadioPro IP Gateway Installation and Configuration Guide INDEX A G Accounts, 34 Admin, 34, 37, 47 All‐Call, 21 All‐Emergency, 22 Android, 9, 34 Architecture, 7 Auto Find, 33 Automatic Registration Service, 36 GPS Revert, 28 Group Calls, 21 I ICU, 10, 11, 33, 34, 38, 47 Accounts tab, 34 General tab, 34 Network tab, 35 Radio tab, 36 Installation Guide, 34, 48 IP Address, 8, 18, 33, 34, 41, 47 IP Addressing, 18, 41 IP Configuration Utility, 33 IP Gateway, 5, 6, 7, 8, 11, 42, 47, 48 iPad, 9 iPhone, 9 B B
RadioPro IP Gateway Installation and Configuration Guide R T Radio Interface Cable, 44 Rear Mic Gain, 18 Reference Documents, 6 RF Interference, 8 Router, 9, 33, 38 Talk Client, 5, 6, 9, 18, 21 TCP Port, 38, 41 Text Messaging, 5, 19 Time Server, 43 U S USB Key, 48 Specifications, 8, 41 Static IP Address, 8 Subnet Mask, 8, 41, 47 System Planner, 47, 48 System Planner Template, 47, 48 V Version, 1, 8 Vibration, 8 Virtual Private Network, 5, 7 Voice and Event Logging, 5, 6 X XPR4550, 18, 24, 25, 41
RadioPro IP Gateway Installation and Configuration Guide SYSTEM PLANNER TEMPLATE PAGE 1 OF 2 RadioPro IP Gateways Parameters Common to all IP Gateways ICU.exe Admin Password for ICU.exe, default is “admin” Dispatch Client Password NTP Server IP Address for Dispatch client connections default is “user” Network Time Protocol Parameters Unique to Each IP Gateway GPS = GPS Data Revert. Name Each IP Gateway supports 1 Voice & 3 GPS Data Radios.
RadioPro IP Gateway Installation and Configuration Guide SYSTEM PLANNER TEMPLATE PAGE 2 OF 2 RadioPro Dispatch Clients See RadioPro Dispatch Software Installation Guide, document # S2-61785 for more information. Parameters Common to all Dispatch Clients Parameters Unique to all Dispatch Clients Administrator Password PC Name for Edit Mode USB Key Serial # RadioPro Talk clients and Mobile applications See RadioPro Talk Installation Guide, document # S2-61783 for more information.
