User guide

ManualsBrandsCSSN ManualsComputer equipmentScanShell 2000

3BAppendix A: Troubleshooting13BScan2Contacts Window

Black line

down the

middle of the

scan

Re-calibrate your scanner, see

Calibrating the

scanner

, page 14.

Outlook

freezes when I

scan a

business card

Make sure that the card is placed into the

scanner with the text face down

When a card is

scanned face

down, the

processing

window just

hangs and

locks up my

Outlook

Please recalibrate the scanner and try again.

(See Calibrating the scanner, page 14)

Scan2Contacts

is not showing

up in my

Outlook

Please disconnect any palm or smart phone

devices, disable Active Sync and restart Outlook

Scanner stop

working after

being idle for a

while

This usually occurs when the computer turns off

the USB port to save power. Try unplugging the

scanner and then plugging it in again.

For a permanent solution:

1. Right click on "My Computer" and

select "Manage"

2. On the left side in "Computer

Management" click "Device

Manager"

3. On the right, look for "Universal

Serial Bus controllers" or "USB

controllers"

4. Right-click on "USB Root Hub" and

select "Properties"

Scan2Contacts User Guide