User`s guide

40 VEREX Director V4.73 User's Guide 21-0381E v4.7.3
Acknowledging Alarms
(Comment / Resolve)
Alarm Notes / Comments
While respon ding to alarms, you can
enter a note for each alarm
describing what caused it, w hat was
done to correct the problem, etc. You
can also set t he alarm as 'resolved' (
9 ), or 'Keep Unresolved' ( ? ).
Tips: Whether 'Resolved' or not, alarms will
be considered to be 'Acknowledged'--unless
you click [Cancel]. You can set the
monitoring window to show only alarms that
either have, or have not been 'resolved' (for
details, refer to the preceding topic).
For operators set to "Show Alarm
Window",
unacknowledged alarms will appear in a separate
window at the top.
Related: [Management], ÖOperator, Operator
 Operators (People who can use this Software)
Entering or Viewing Alarm Comments
To enter (or view) an ack nowledgement note
for an alarm, click the re d area besid e the
alarm.
Then, enter the desired message and s elect
[Resolved], or [Keep Unresolved].
You can enter two or three short notes (saved
individually by clicking OK) or a single larger one for
each alarm as desired.
- Alarm Detail: Details on the alarm, and when it
occurred.
- Comments: Previously entered comments, plus
an area to enter new one(s). Tip: There is
enough space for two or three short notes
(saved individually by clicking OK), or a single
larger note.
Tip: You can type your response, or select a
previously-defined one to use as a starting point under
"Select Response" (to follow).
- Select Response: This allows selecting a
previously-defined response (open the 'drop-list'
and make your selection). These responses
can be used as-is, or edited as desired.
Note: To be available here, sample responses must
be defined first:
Ref
: Account Information ÖEvent Response
 Event Responses for Acknowledging Alarms
- [Resolved]: Sets the event as having been
dealt-with. If the alarm/monitoring window is not
set to show only unresolved alarms, you'll see
the message with a "9" beside it.
- [Keep Unresolved]: This saves your comment,
and displays the event with a "?" beside it to
indicate further resolution is needed.
- [Cancel]: This aborts any changes you entered
in the 'Alarm Acknowledge' screen.
TechTip: Alarms and events can be set as
'resolvable' or not (i.e., whether or not the
comment/resolution screen w ill be available). As
well, if 'instructio ns' have been s et up for the spe cific
type of alarm, they will appear here. For details, refer
to the configuration topics:
+ "Alarm/Event Instructions", and
+ "Customizing How Events are Displayed".
(Click the Coloured Box for an Alarm Message)