User`s guide

21-0381E v4.7.3
Welcome Report
Control Admin S ys Config Tech-Ref
123
If you are Prompted to Fix a Data
Conflict
If a non-critic al data conflict occurs
during a 'n ormal' communications
session, you'll be asked to c orrect the
error the first time you select that
topic (such as "Users"). I n general,
you'll be asked to:
• Choose between using a setting from
VEREX Director, or a conflicting one
at the panel, or;
• Edit a value right-away to correct a
conflict.
Sometimes, you can choose to [Decide
Later] on what data to use. In this case, the
software data is retained, and the item (user,
etc.) will appear with that setting highlighted in a
different colour. Tip: To correct any conflicts that had
been selected as "Decide Later", simply select the
applicable area in the tree (such as User), and follow
the 'Conflicting Data...' screens that appear. (Click
Refresh or press F5 if required.)
Correcting a 'Referential' Data Error
If, for example, authority 'ABC' is deleted in the
software, yet User 'Zig' is s till assigned t o that
authority level at the panel, a 'normal'
communications session will produce an error,
and the update will not occur.
To correct this you can either:
• Find and correct the error, or;
• Issue a "Send to Panel" to overwrite the
panel's settings with those at the software.
To determine what is causing a 'referential' conflict:
• Find out what was changed at the panel by
contacting the (keypad) user/admin. person, and/or;
• Refer to "Viewing the Status..." (previous), to
determine the type of items that are in conflict, and
then access the panel to locate and correct the
discrepancy (e.g., assign a valid 'authority' to the
specific user, etc.).
Correcting a 'TAPI' Error
A 'TAPI' error can normally be corrected by
shutting do wn the VEREX Director soft ware,
and restarting the computer.
With a new installation, a 'TAPI' error can also
indicate that the 'Direct/Serial Cable
Connection' o r modem was not been pro perly
set up under MS Windows.
For details on setting up windows serial
communications, refer to "Direct-Cable Connection
Setup" or "Windows Modem Setup", as appropriate.
Same Unique Value Assigned to two Different Users
Note: Updates done at a system panel (through an LCD keypad) while
conflicts are being resolved will be ignored.