Specifications

21-0402E v1.1.3 SiteWatch™ User and Technical Guide 15
Trouble Shooting and Technical Notes
System Running Slowly
If you haven't purged the database in a year or longer, it can become very large--causing the system to run more
slowly. Before purging, you can also backup the database, to allow reports to be run on previous data if needed.
Related Topic: SiteWatch Server Utility Software
Log Files
For “Exceptions” only.
SiteWatch NetVision Log Files located in SiteWatch NetVision machine’s local disk (e.g. c:), filename: SiteWatch
NetVision.log.
SiteWatch Server Log Files located in SiteWatch Server machine’s local disk (e.g. c:), filename: SiteWatch Server.log.
SiteWatch NetVision and SiteWatch Server
Log File Report:
“NetVision station could not be registered! USB Error: Invalid key registration number!”
Explanation:
NetVision capture station has a key with a Registration number different than the one in the Server.
Check if the keys have been replaced or overwritten.
Log File Report:
“NetVision station could not be registered! USB Error: Number of licenses exceeded!”
Explanation:
No more stations are allowed to send data to the SiteWatch server due to the number of licenses.
Check the number of licenses that are allowed in the server.
Log File Report:
“NetVision station could not be registered! Machine not registered! Alias:”
Explanation:
There's no entry in the database (through the Client) for this station. Enter a record for this station in
order to enable it.
SiteWatch NetVision
Log File Report:
“SiteWatch Server does not respond!”
Explanation:
This message means that all information sent to the server did not get an acknowledgement. Check if
the server name in the form is correct and if the service for the SiteWatch server is running.
Log File Report:
“Error when setting up Machine ID!”
Explanation:
An error has occurred when the “internal” machine ID (unique ID) is assigned for the capture station.
Notify the manufacturer.
Log File Report:
“Problems with dial up connection!”
Explanation:
This problem is out of SiteWatch Netvision scope.
Check how the dialup connection is configured in Control Panel | Network and Dialup connections
and try to establish a connection using the dialup icon under Network and Dialup connections.