SiteWatch™ V1.
Contents Copyrights and Trademarks ................................................................................................................. ii Introduction to SiteWatch ............................................................................................................................1 Using SiteWatch............................................................................................................................................2 SiteWatch Initial Setup ...........................
Disclaimer This document contains proprietary information of CSG Security Inc. / Sécurité CSG Inc., and may not be reproduced in any form or disclosed to any third party without written approval of a duly authorized representative of CSG Security Inc./Sécurité CSG Inc. All products are warranted against defects in workmanship or materials (details available upon request). Installers are responsible for knowing and complying with any local regulatory fire and building codes.
Introduction to SiteWatch SiteWatch is a computer software program that monitors the status of NetVision capture stations. NOTICES: · SiteWatch v1.1 is only compatible with NetVision Version 2.2 and greater. · SiteWatch v1.1 can only be used with Windows 2000 and XP. · All SiteWatch components must be updated to the same version. General upgrade procedure: 1. Shut down the SiteWatch component (e.g., right-click the icon in the sys tray (right of task bar on PC desk top) and choose “Exit”. 2.
Using SiteWatch When the SiteWatch program is launched, a Login box is displayed. The case sensitive name and password of the operator is entered and the name of the Server is entered / selected. • • • • • • The default Name to enter is: “Administrator” and the Password is “pass”. A small button next to the Server box when pressed will display a selection box for IP or Dial-up. Pressing the “Delete Server” button will clear a server name. A new one can be entered. The Login button is pressed.
• This tool bar can be undocked, docked or closed. • The two buttons on the left below this tool bar are for selecting the trees to view the list of system “Operators” and capture “Stations” that are being monitored. • Example: “Cameras” will display the list of cameras connected to the capture station and their particulars (NOTE: if a Camera’s “video state is unknown” a red X error indicating trouble with the camera, will turn grey). “Storage” will open an information sheet for the station’s Drive in use.
− “Acknowledge Event” – An event or events can be highlighted and acknowledged by pressing this button. This will clear the event. − “Acknowledge All Events” – This will clear the event window. Only new events will be displayed.
SiteWatch Initial Setup • • • • • • • Operator’s Button: Displays existing operators in tree. The default Logon operator name and password of “Administrator” and “pass” when the SiteWatch client is started for the first time can view or edit anything. By selecting the operators name in the operator tree, the name and password can be changed in the operator settings area box on the right side of the tree box. To add a new operator, right click in the tree box. A box will appear to select “Add operator”.
• To add a NetVision Station Group: Deselect “Exception View”. Rest the mouse pointer near the bottom of the tree box and right click the mouse. A box will open to select adding a new group. • After making the selection the right configuration area will display a box for the group’s Name and below it, another “Comments” box to enter any special instructions. After making these entries, press the Save button. • To add a NetVision Station: Deselect “Exception View”. Right click higher in the box.
• Viewing a Station’s Features: Pressing the plus (+) symbol next to stations in the tree will display the station’s features: • Cameras. Selecting Cameras will open another tree box between the existing one and the configuration box on the right. Cameras can be selected individually. Pressing the plus (+) symbol next to a camera will display its Last Capture Rate and Video Signal in this tree.
Installing the 3 different SiteWatch Applications Security USB key NOTES: - When the Netvision station establishes the first communication with the server, the server sends a registration number to the station. This registration number is stored in the station USB key. After that, this station can only send data to the server that has the same registration number, othewrise, an invalid key registration message will be displayed.
Dial-Up Configuration MSDE Requirements − The NetVision Capture Station calls the SiteWatch server only. Through its internal modem and telephone connection. • The Account where the SiteWatch Server is installed must have Administrative Permission and Manual Logon. − Configuring the dial-up feature is done through the conventional Window’s utility e.g. Windows 2000: Start/Settings/Control Panel/Network and Dial-up Connections/Make New Connection. • This computer must have file and print sharing.
Reports (Report Manager) • NOTE: Reports will not function unless a Printer Driver is installed on the PC that is running the SiteWatch. • Selecting “Report Manager” from the main tool bar will display a selection for “Reports”. This selection will open the Report Manager. This feature supplies the ability to display event particulars on the PC screen or send them to a printer. Very Large Reports: These are truncated at 5000 (latest) events to allow the report to run efficiently.
• Each Station’s Name, the date it was First Run and its Oldest Recording are listed inside red and blue circles on the graph. These items can be selected under “Display” at the top of the screen. A red circle represents a station that has common recordings with the last one occurring inside the number of days selected in the Time Horizon box on the Report Manager’s main screen. A blue circle represents a station whose last recordings have gone beyond the number of days selected.
SiteWatch Server Utility Software Repair • Press the left top tab to open the SiteWatch Server database repair option. This utility can be used: − If configuration corruption appears evident, e.g. newly added information is not retained properly. − If disk space appears to be getting abnormally low, Repair can act as a defragmenter. Backup / Restore • Press the middle tab to backup or restore the SiteWatch Server database. WARNING: It is very important to do regular Backups.
Upgrade Key This is covered in the next section. Related Topic: Licensing Key Upgrade for SiteWatch Server Purge Over a long period of time, the database can become very large--causing the system to run slowly. The purge feature allows you to delete all event data that was logged by the Sitewatch software before a selected date--thereby returning the database to a manageable size. ATTENTION: Purged data cannot be recovered. It is always recommended to perform a "Backup" before using the Purge feature.
Licensing Key Upgrade for SiteWatch Server • The number of originally purchased NetVision stations can be increased by upgrading the licensing key that was originally supplied with the SiteWatch system. • Before the number of stations can be increased, the SiteWatch dealer must be contacted and a Sales Order produced for the number of additional stations required. • Open the SiteWatch Utility program and select the “Upgrade Key” tab.
Trouble Shooting and Technical Notes System Running Slowly If you haven't purged the database in a year or longer, it can become very large--causing the system to run more slowly. Before purging, you can also backup the database, to allow reports to be run on previous data if needed. Related Topic: SiteWatch Server Utility Software Log Files For “Exceptions” only. SiteWatch NetVision Log Files located in SiteWatch NetVision machine’s local disk (e.g. c:), filename: SiteWatch NetVision.log.
Log File Report: “This is a critical error! SiteWatch could not be registered with Netvision! Restart Netvision application!” Explanation: This problem occurs when there are more than 16 clients registered with Netvision. SiteWatch Netvision is registered with the Netvision Application by sending Windows messages in order to receive video status notification. This problem may be fixed by restarting the Netvision Application. SiteWatch Server Log File Report: “Error when checking Nvs schedule.
Names for Station and Server PCs: - It is required that a NetVision station and SiteWatch server must have names to ping them in both directions on a LAN. - Both PCs must acknowledge each other by name (any alphanumeric entry and not case sensitive). - To make "ping by Name" work, check the IP assignments, and the Wins/DNS servers configuration. If no such servers exist, edit the following file to resolve the IP - Name pairing: …Windows\System32\Drivers\etc\hosts Open the “hosts” file with notepad.
18 SiteWatch™ User and Technical Guide 21-0402E v1.1.
Index Alias ..................................................................................... 6 Application Status Reports ................................................. 16 ATM/POS ............................................................................. 6 Backup the database.......................................................... 12 Camera ................................................................................ 6 Camera video state is unknown ...........................................
