User`s guide

21-0381E v4.7.4
Welcome Report
Control Admin Sys Config Tech-Ref
101
some time in the future). Tip: For details on
communications / update sessions that are
either presently active, or scheduled for
some time in the future, see "Activating
Communications and Transferring Panel
Settings", previous.
- Comms Log (bottom of the form):
This is a relative number for each
update session, plus the date and time
that each one occurred. Note:
Session #1 is the most recent, while
the highest numbered session is the
oldest.
- Log Date/Time: The date and time
when the session finished.
- Transaction Issue Date/Time: The
date and time when the
communication session was set up.
- Account: The account/site associated
with the panel(s) being updated.
- Panel Group: The panel group associated
with the panels being updated.
- DeviceID: The communications device-pool
associated with the panel(s) being updated.
- Origin: Whether the session was requested
through the Guardall Director software, or
from a panel.
- Action: The type of session ('Normal', 'Get
from Panel', or 'Send to Panel').
- Status: Whether or not the session completed
successfully (or if it is still in progress).
- Results: A brief description on an action that
occurred, and/or what may have caused it to
fail (details to follow).
Note: For a failed communication session that is set
to "Stay Connected", the software will continue trying
to initiate a connection, and list the results for each
new connection attempt.
Correcting
Communication/Update Errors
Tip: The most common reason for a failed
communications session is a faulty physical connection,
or incorrect communications settings. To set up an
initial panel connection, refer to "New Installation? Try
the Wizard!", or "Panel Connection Overview".
Panel Version Mismatch: If you get an error due to a
"Panel Version Mismatch", ensure your panel version is
set correctly under:
AccountName Account Information
(Standard tab) "Panel Version".
Data Conflicts--Users
: Changes made through the
software will take precedence over changes for the
same user entered through a keypad. V4.7
: User
conflicts that cannot be resolved in this way (e.g., the
same value given to different users) will be shown in
grid view, with only the rows in conflict displayed. To
return to showing all users, right-click, and select
"Return From Conflict View".
About Communication Errors
Sometimes, the Guardall Director software will
be unable to start communications with the
panel, or unable to synchronize the data
between the software and the panel. This can
be due to:
Critical / Failure Errors:
 A serial cable / modem wiring or connection
problem;
 An incorrect serial port selection, or incorrect
serial communications settings;
 A 'TAPI' communications error;
Communications Completed