FAQ

2/21/24, 10:58 AM
FAQ – Crystal Vision Technology
https://cvtus.com/pages/faq
5/6
For troubleshooting,Test your NVR system "without the Hard drive" and if everything works and if it
doesn't restart again then it is a hard drive problem.
How to remove & replace the hard drive:
1. Turn off your NVR system and start unscrew the system box.
2. When you open the box then you will see the Hard drive.
3. On the Hard drive there are two cable connection and start unplugging the two cables.
4. Bottom of the system there are two screws and start unscrewing to remove the Hard drive.
5. (Important) after you remove the Hard dive, Turn on the power and check your screen and cameras
are working. Checking for (firmware is working fine or not) without the Hard drive and no more
rebooting, then now you can replace with New Hard drive and follow backward the directions.
HDD is not found.
Using a USB stick.
1. In front of NVR there is a USB port and put your USB stick in there.
2. Right Click to bring up the main menu, and go to "Video Backup"
3. Select the "Camera Channel"
4. Select the record mode for search. (select from Manual, Time, Motion)
5. Select the Date & Time frame (start time ~ end time) for search
6. Click "Search" to load the recorded video files.
7. Find the channel and time frame of all of the files you will like to back up and "Check" the Box on
the right.
8. Once you have check all the box click "Backup" to transfer the data to External Hard Drive.
If you want to (save/Backup) your video then here is how:
We have a 1-year limited warranty, please send us the "proof of the purchase" and we do not provide
any paid shipping label for return.
If your warranty period was expired then there will be some charges for repair or replacement.
Ship to: Crystal Vision Technology (Replacement Center)
1475 E. Del Amo Blvd.
Carson, CA 90746
For Repair & Replacement