FAQ

2/21/24, 10:58 AM
FAQ – Crystal Vision Technology
https://cvtus.com/pages/faq
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The system / App is developed to work with different model systems, so it has to cover all the
functionalities which your model may not work with.
Why some buttons on the system / App does not function?
Please make sure the you have connect the NVR system to the router using the Ethernet (LAN) cable,
and right click on the mouse to bring up the main menu and go to: Fast Network. In the fast network
click on the “Auto config” & click “yes” for the confirmation message. This will renew the IP address of
the system, and once it is finish your system should be ONLINE.
The system does not go ONLINE.
PWD Error shows up when the username & password you have enter in while adding the device does
not match the username & password on the NVR system. To resolve this issue first delete the device
you have added by touching “...” (3 dots) > delete. Once you have delete the device touch the “+” >
Add device by ID / Cloud ID. Now enter in your 9 digit cloud ID number, descriptions, username,
password, and touch “submit”. Now touch the device you have just added to start the remote view.
Note: Username & password are case sensitive, and make sure to enter in the system username &
password.
I cannot connect using IP Pro application. “PWD Error”.
No, you don’t have to have a router or internet service. The NVR has built-in WiFi router enabling
automatic connection to the cameras. Note: Internet service is only require for remote viewing
Do I have to have a router or internet service to use the system?
No, there is no monthly fee required for using the system.
Is there any sort of monthly fee for using the system?
Other wireless security system:
Other wireless security system without built in router rely on user’s existed home router WiFi. All the
cameras & NVR need to be connected to the home WiFi as separate devices. This will eat up your
How is Crystal Vision Wireless security system different from other wireless
security systems?