FAQ

2/21/24, 10:58 AM
FAQ – Crystal Vision Technology
https://cvtus.com/pages/faq
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For the NVR: Locate the two black stick antennas at the back of your NVR when viewing from
the front. Replace the left stick antenna with the Extension Antenna.
For Cameras at Disconnected Locations: Replace the existing stick antenna on the camera with
the Extension Antenna.
Mounting the Extension Antenna: The Extension Antenna comes with a magnetic plate at the
bottom, allowing you to easily attach it to metal surfaces. Alternatively, you can secure it using
glue or tape.
To purchase the Extension Antenna, please visit the following link:
Click Here to Buy Your Extension Antenna
Please click on the following link or copy and paste it into your web browser to download the
instruction guide. This comprehensive guide covers everything from installing the Eseecloud app,
adding your cameras, to connecting your NVR system. It details all the necessary steps for setting up
remote monitoring from anywhere.
https://cdn.shopify.com/s/files/1/0820/2783/9790/files/Remote-View-Setup.pdf?v=1708386236
go to Remote View Setup
How do I set up remote access on my smartphone to start monitoring using the
Eseecloud app
I cannot get any display on the built in screen.
A: Make sure the system is power on & press the “screen” button front of the system. If it still does
not display anything on the screen please contact the technical support at [e-mail]
I cannot get any display on the built in screen.
This is an issue caused by resolution compatibility. The default resolution on the system may not be
compatible with some screen.
How to resolve the issue:
1. Right click on the mouse to bring up the main menu and go to: System setup > General setup >
Screen setup > VGA resolution.
2. Change the resolution to “1080@60” and click “apply” to save.
3. If you are still having an issue please try to lower the resolution one at a time until you find the
correct resolution that works with the screen.
I cannot get any display on monitor / TV using the HDMI output.