FAQ

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2/21/24, 10:58 AM

FAQ – Crystal Vision Technology

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We recognize you're experiencing issues with disconnections.

This could be due to a worn-out camera power adapter, especially if your system has been in use for

over two years. Remember, the power adapters for 24/7 security cameras may deteriorate quicker

than those of other devices. Alternatively, Wi-Fi interference in the area could also be a contributing

factor.

To troubleshoot this issue, we recommend the following step:

Consider replacing the power adapter for your camera.

Click Here to Buy Your Replacement Power Adapter

If the issue continues despite changing the camera's power adapter, proceed to the following step to

ensure a more reliable and stronger Wi-Fi connection.

How can I resolve a signal loss problem or frequent disconnections between my

wireless camera and NVR?

We highly recommend adding an "Extension Antenna" to enhance signal strength and connectivity.

This is a strongly advised solution if you're experiencing signal loss or frequent disconnections

between your wireless camera and NVR.

Installation Guide:

How can I achieve a stronger and more reliable signal to address signal loss or

frequent disconnections between my wireless camera and NVR?

FAQs

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Summary of content (6 pages)

PAGE 1
2/21/24, 10:58 AM FAQ – Crystal Vision Technology Welcome to our store FAQs How can I resolve a signal loss problem or frequent disconnections between my wireless camera and NVR? We recognize you're experiencing issues with disconnections. This could be due to a worn-out camera power adapter, especially if your system has been in use for over two years. Remember, the power adapters for 24/7 security cameras may deteriorate quicker than those of other devices.
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/21/24, 10:58 AM FAQ – Crystal Vision Technology For the NVR: Locate the two black stick antennas at the back of your NVR when viewing from the front. Replace the left stick antenna with the Extension Antenna. For Cameras at Disconnected Locations: Replace the existing stick antenna on the camera with the Extension Antenna. Mounting the Extension Antenna: The Extension Antenna comes with a magnetic plate at the bottom, allowing you to easily attach it to metal surfaces.
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2/21/24, 10:58 AM FAQ – Crystal Vision Technology Why some buttons on the system / App does not function? The system / App is developed to work with different model systems, so it has to cover all the functionalities which your model may not work with. The system does not go ONLINE. Please make sure the you have connect the NVR system to the router using the Ethernet (LAN) cable, and right click on the mouse to bring up the main menu and go to: Fast Network.
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2/21/24, 10:58 AM FAQ – Crystal Vision Technology home WiFi bandwidth, and causing lot of traffic within the home network (router). Crystal Vision Wireless security system: The Crystal Vision system has built-in standalone WiFi router. This will allow the cameras to connect directly to the NVR system without going through the home router. In result Crystal Vision system provide faster & stable connection to the cameras and does not eat up your home WiFi bandwidth.
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2/21/24, 10:58 AM FAQ – Crystal Vision Technology HDD is not found. For troubleshooting,Test your NVR system "without the Hard drive" and if everything works and if it doesn't restart again then it is a hard drive problem. How to remove & replace the hard drive: 1. Turn off your NVR system and start unscrew the system box. 2. When you open the box then you will see the Hard drive. 3. On the Hard drive there are two cable connection and start unplugging the two cables. 4.
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2/21/24, 10:58 AM FAQ – Crystal Vision Technology SUBSCRIBE TO OUR EMAILS To get latest update subscribe Email SUBMIT POPULAR PRODUCTS INFORMATION © 2024, Crystal Vision Technology PRIVACY POLICY TERMS & CONDITIONS https://cvtus.