Instructions / Assembly
CQE-RC-04000 5-Micron Carbon Block Filter Cartridge
CQE-RC-04001 5-Micron Sediment Reusable Pleated Filter Cartridge
CQE-RC-04002 2-7/8” x 9-3/4” Multistage PLUS Filter Cartridge
CQE-RC-04055 2-7/8” x 9-3/4” UF Membrane Filter Cartridge
CQE-RC-04005 2-7/8” x 9-3/4” Ceramic
CQE-RC-04006 2-7/8” x 9-3/4” Fluoride Filter Cartridge
CQE-RC-04049 2-7/8” x 9-3/4” Fluoride/Multistage Filter Cartridge
CQE-RC-04007 2-7/8” x 9-3/4” Nitrate Filter Cartridge
CQE-RC-04050 2-7/8” x 9-3/4” Nitrate/Multistage Filter Cartridge
CQE-RC-04008 2-7/8” x 9-3/4” Arsenic Filter Cartridge
CQE-RC-04051 2-7/8” x 9-3/4” Arsenic/Multistage Filter Cartridge
To order replacement cartridges
http://crystalquest.com/water-lter-replacement-cartridge.htm
Water Leaks
Your system has been tested before leaving the factory. In the unlikely event of a fault, small leaks
sometimes do occur as a result of incorrect assembly or abuse. The following tips may be helpful:
• Depending on the positioning of the lter and the temperature of the incoming water and air,
condensation on the outside of the lter housing may occur, resulting in a frosted appearance of ne
water droplets on the surface. This does not, of course, mean that there is a leak in the system. The
remedy is to either insulate the area around the lter or reposition it.
• Leaks can occur if cartridge is not installed properly. Cartridge must be installed according to the
directional arrow on the cartridge which indicates “This End Towards Cap”.
• Always ensure that sump top is snapped into sump by being pushed in.
• Always ensure that the sump ring is screwed fully onto the sump top. This is essential both for the
internal seal and the housing seal. Use Teon tape around sump if necessary.
• In the event of a leak, carefully examine its source. Water from a leak may run along the pipe work. (It
may drip or collect some distance from the actual location of the leak.)
• Leaks occurring at the line saddle valve may mean that the unit has not been fully clamped onto the
water line. (Adhere to the instructions given on page 3.)
• Leaks at the quick ttings are usually due to the tubing not being pushed fully into the tting. Remove
the tubing, cut o an inch of tubing with a sharp knife and reinsert into the quick tting. Ensure that
the quick t collet is in position. When tted correctly, the tube should not pull out of the tting (unless
the collet is pushed in at the same time to release the tubing).
• If there are leaks at the compression ttings, make sure that the components are tted correctly and
that the compression nuts are fully tightened.
• If there is a leak from the body of the faucet, check that the tap outlet arm is pushed down rmly. Two
O-rings are tted to the faucet outlet spout; ensure they are still in position.
• If there is a leak from the water lter inlet and outlet, unscrew tting, wrap Teon® tape around it, and
screw it back.
To eliminate possible water and property damage, use the following preventative steps and devices:
1. A licensed plumber should install this unit, reading and following the Installation and Operation Guide
as well as all notices.
2. Install a water pressure regulator/control valve inline to keep the water inow pressure at 60 psi or less.
3. Keep the water supply line from extreme heat or freezing. Temperature at unit location should be
maintained between 35° F and 120° F.
4. Install an auto shut-o/leak detector (Fig 7) for undersink water lter applications. Leak controllers are
specialized water shut-o systems that use sensors to detect a water leak. The sensor sounds an alarm
and then shuts o the water. The alarm continues to sound until the valve is manually reset.
5. In addition to having all other safety devices, use the T-valve or saddle-valve handle to shut o the
inow of water to the system during vacation.
6. To avoid premature clogging and properly maintain cartridge(s), rinse regularly or replace cartridge(s).
7. The use of a 3-way faucet will help avoid pressure buildup where water is turned o at lter faucet.
No water
• Check that the water lter faucet is open and that the main water is still on.
• Check that the saddle valve (or T-valve if used) is open.
• Check that all the tubes are connected correctly.
• Check direction of water ow.
Low water ow
• Check that you have removed all the shrink wrap from new lter cartridge.
• During periods of high water demand the pressure may fall as will the
water ow from the lter. Running a bath, shower or appliance connected
to the same line on which your system is connected may starve the unit of
water.
• Reduction of water ow sooner than normal may be an indication of a high
volume of sediment in your water. Add sediment pre-lter, backwash the
system, and/or replace the cartridge.
• Check that the saddle valve (or T-valve) is fully opened or if there is low
ow at the time of installation, check that the saddle valve (or T-valve)
instructions were carried out correctly and that the water line has been
pierced fully. Close the line valve fully and then open it again.
• The lter system needs a minimum pressure of 20 psi to work. If the
pressure is inadequate a pump may be needed, and for this you should
contact Crystal Quest® or a plumber.
High water ow
• If the water ow has excessive force, this will lead not only to splashing at
the tap but also to lower performance from the lter. Reduce the ow rate
to the minimum acceptable by turning the line saddle valve handle clock-
wise. For optimum performance, a ow rate of 0.5 gpm is suggested.
Troubleshooting
Water appearance
WHITE water. When a new water lter or cartridge is installed or after cleaning, the water may
appear milky or white for a while. It is harmless and will soon clear. White water is due to micro
bubbles of air. On standing, the water will become clear as the bubbles move upwards. Water in
some areas of the country has a high level of lime or calcium. The redox inside the unit changes
these substances into harmless elements which react with air and temperature.
BLACK water. When a new water lter or cartridge is installed or after cleaning, very ne black
particles may appear in the water. This is normal and the particles are harmless carbon. Flushing
the system for a few minutes by turning the tap on and o rapidly several times will help to
clear this.
COLORED water (often RED). Water in some areas may be high in dissolved iron and this can
pass through the lter. When the water is left to stand, dissolved iron gives a red or brown color
as the iron oxidizes (rusts). In very severe cases you should contact Crystal Quest® for specialist
advice. Ordinary particulate rust in the water will be removed by the system.
Water taste
Filtered and treated water tastes so much better than unltered water. But there are also some
who cannot detect any change. Others nd that the treated water tastes “dierent”, but they
will soon become accustomed to the taste of the ltered water. A major factor aecting taste
may be the natural composition in a particular area. There can be considerable local dierences
in the mineral content of the water, for example.
Fish odor and sour taste water. System is not ushed properly. Run the water for ve minutes
and shut o for ve minutes. Do three to four times consecutively. Some areas might have hard
water. In very severe cases you should contact Crystal Quest® for specialist advice.
Chlorine taste. The “natural” taste of an area’s water is often masked by the presence of
chlorine used in the treatment process. If the chlorine taste consistently reappears, the
cartridge should be replaced. If after prolonged standing or during infrequent use any strong
objectionable taste occurs, ush the system by running water for 5 minutes.
Bad taste and/or odor. The cartridge needs replacing.
Fig 7
Leak Detector
Installation
Solenoid
Valve
Controller
Module /
Sensor*
CQE-PT-03060
Line to Refrigerator
Ice Maker
Quick
Connect
Merger
Tank
Drain
Inlet
*Move sensor as close
to lter as possible. Upon
sensing moisture, controller
will engage the shut-o value
and sound an alarm.
Line to Filtered
Water Outlet
CRYSTAL QUEST®
Mega Undersink Water Filter
Installation and Operation Guide
Mega 1000
Mega 2000
Mega 3000
Operating Specications
Pressure Range: 30–60 psi (2.1–4.2 bar)
Temperature Range: 40–90°F (4.4–32.2°C)
Rated Service Flow: 0.3–0.5 gpm
Copyright
©
2009 Crystal Quest
®
All Rights Reserved. Reprint 2014
page 4
Online warranty registration
http://crystalquest.com/warranty.htm
STEP 2
Install
Saddle Valve
STEP 1
Install
Faucet
Inlet
tting
Remove
red caps
Outlet
tting
Easy Installation!
Important!
• All equipment needs to be plumbed into the water system by a qualied,
licensed plumber. Check with your local public works department for plumbing
codes.
• Crystal Quest® accepts no liability for property damage.
• Use this system on a potable (safe-to-drink) COLD water supply only.
• It is recommended that a pressure regulator/control valve be installed inline
before the system to keep the water inow pressure at 60 psi or less. This will
reduce the water pressure ow to the system and will prevent water pressure
spikes, water hammering, and excessive water pressure buildup. Alternatively, if
a pressure regulator/control valve is not used, the use of a 3-way faucet will help
avoid pressure buildup where water is turned o at lter faucet.
• Installation must comply with local, state, and federal plumbing codes and
health department rules and regulations. These guidelines must be followed
while installing the system.
• Install an inline ood prevention valve/leak detector controller to avoid
accidental property damage and make the system failure-proof (available on
the market or at www.crystalquest.com).
• O-rings should be properly seated in the groove of the sump, or water leaks
could occur.
• Make sure locking clips (blue clip) are secured to the outlet/inlet ttings after
tubing is inserted.
• Keep the water supply line from extreme heat or freezing. Temperature at unit
location should be maintained between 35° F and 120° F.