Specifications

Technology Upgrade Warranty 28 7800-4
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2. If remote service is not possible, the Contractor shall dispatch a technician to the site
to review the cause of the loss of service.
3. The Contractor shall work as quickly as possible to come to a resolution to any
issues. During the warranty period, the contractor shall guarantee a technician be on
site within 24 hours of the notice of an issue or an outage.
G. During the warranty period the Contractor shall maintain a backup of the configuration of
each telephone system component. The backups shall be maintained in a revision control
system so a configuration can be restored from one of multiple previous backups.
H. Manufacturer’s warranty shall be provided for all components of the system.
1. All paperwork and submittals required by the manufacturer for compliance with the
warranty program shall be provided and submitted for approval by the Contractor.
2. Contractor shall submit all paperwork, apply for warranty certification, and provide a
Certificate of Warranty from the manufacturer prior to project closeout.
I. Software Upgrades
1. The contractor shall provide updates and upgrades to the telephone system, software
and firmware for no less than three (3) years.
2. The Contractor shall supply and install all upgrades, configuration, and programming
necessary to keep all equipment to the latest revision of software and firmware.
3. The contractor shall be on-site two times a year for the three years after final
completion to check all software and apply all patches and upgrades.
3.09 DATA NETWORK AND WIRELESS WARRANTY
A. The Contractor shall warranty the installation and all the parts of the data and wireless
network for a period of not less than one year after receipt of a completely signed copy of the
Notice of Final Completion.
B. If any portion of the equipment becomes inoperable or provides less than the designed
service levels, the Contractor shall be on site to fix and or replace the broken or inoperable
part at the Contractor’s expense.
C. For the first year, the Contractor shall provide next day, onsite service for diagnosis and
configuration issues related to outages or poor performance. This shall include onsite
diagnostic tests, including any diagnostic software, tools, and other parts required to keep
the system operating at peak levels.
D. If the “System” goes down during the warranty period and needs configuration to be brought
back up, the Contractor shall be liable for any programming or configuration.
E. During installation and during the warranty period, the Contractor shall provide technicians
that are certified by the manufacturer.
F. After being notified of a loss of service, the Contractor shall:
1. Begin a trouble ticket and assign technicians as required to come to a quick
resolution of all issues.
2. If remote service is not possible, the Contractor shall dispatch a technician to the site
to review the cause of the loss of service.
3. The Contractor shall work as quickly as possible to come to a resolution to any
issues. During the warranty period, the contractor shall guarantee a technician be on
site within 24 hours of the notice of an issue or an outage.
G. During the warranty period the Contractor shall maintain a backup of the configuration of
each data electronic component. The backups shall be maintained in a revision control
system so a configuration can be restored from one of multiple previous backups.
H. Manufacturer’s warranty shall be provided for all components of the system.
1. All paperwork and submittals required by the manufacturer for compliance with the
warranty program shall be provided and submitted for approval by the Contractor.
2. Contractor shall submit all paperwork, apply for warranty certification, and provide a
Certificate of Warranty from the manufacturer prior to project closeout.
I. Software Upgrades
1. The contractor shall provide updates and upgrades to the data and wireless network,
software and firmware for no less than three (3) years.