Specifications

Technology Upgrade Warranty 28 7800-3
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B. Cable shall be installed that is covered as part of the complete warranty on the data cabling
system. Cable that cannot be covered under the warranty shall not be installed.
C. The warranty shall be provided through the manufacturer of the faceplate, jacks, and patch
panels. All components shall be by the same manufacturer.
D. The warranty shall guarantee that if any part or piece of the “Link” is found to be defective for
a period of no less than 15 years, then that part or piece shall be replaced or fixed at no cost
to the Owner.
E. The Contractor shall be responsible for installing the system in such a manner that the
manufacturer will provide this warranty to the Owner.
F. The Contractor is responsible for compiling and submitting all the paperwork required to
receive the warranty. This includes gathering all the information, completing any required
forms, and submitting these forms and any other records to the manufacturer as required.
G. It shall be the Contractor’s responsibility to receive the approved warranty notification from
the manufacturer and provide that and all the associated paperwork to the Owner.
H. The installation shall not be considered complete until the Owner has received notification,
from the manufacturer, that the entire cabling system is covered by their warranty.
3.06 SERVER WARRANTY
A. Servers shall be provided with a three-year next day replacement warranty.
1. The warranty shall include that the contractor be onsite and replace the server and
any software required.
2. Coordinate with the manufacturer to facilitate the server replacement.
3. Re-install the server and connect to the network.
4. Re-implement the existing owner’s software and configure based on the final initial
implementation.
5. Keep a copy of the original configuration of the system to allow easy implementation
of the new server.
3.07 VIDEO SECURITY SOFTWARE WARRANTY
A. As part of the project the contractor shall provide a three-year video security recording
system and security camera warranty that provides for all software updates during the three
years after substantial Completion.
B. Contractor shall be required to install all software and firmware updates during the three
years.
3.08 TELEPHONE SYSTEM WARRANTY
A. The Contractor shall warranty the installation and all the parts of the telephone sytem for a
period of not less than one year after receipt of a completely signed copy of the Notice of
Final Completion.
B. If any portion of the equipment becomes inoperable or provides less than the designed
service levels, the Contractor shall be on site to fix and or replace the broken or inoperable
part at the Contractor’s expense.
C. For the first year, the Contractor shall provide next day, onsite service for diagnosis and
configuration issues related to outages or poor performance. This shall include onsite
diagnostic tests, including any diagnostic software, tools, and other parts required to keep
the system operating at peak levels.
D. If the “System” goes down during the warranty period and needs configuration to be brought
back up, the Contractor shall be liable for any programming or configuration.
E. During installation and during the warranty period, the Contractor shall provide technicians
that are certified by the manufacturer.
F. After being notified of a loss of service, the Contractor shall:
1. Begin a trouble ticket and assign technicians as required to come to a quick
resolution of all issues.