Specifications

Technology Upgrade Training 28 7750-5
1224_01
ask questions about the system and have the contractor fix/implement
items that were not understood or yet used.
C) Training 3. Training one month after Final Completion. This shall be
an update to the training and shall review the owners list of questions
and concerns. Be prepared to make changes to schedules and camera
views during this training session.
D) Training 4. Training shall occur three months after Final Completion.
This shall be an opportunity for the contractor to update any software
and shall include training on any procedures the owner feels they need
more information on.
E) The owner shall be able to specify what is to be covered at each
training session. This may require that the contractor review current
settings or change settings on the system while demonstrating how this
can be done.
3.07 TELEPHONE SYSTEM TRAINING
A. The Contractor shall provide training on the telephone systems installed or upgraded as part
of the contract.
B. Prior to the cutover of the system, the Contractor shall work with the owner on the training
that will be provided. The Owner and the Contractor shall schedule the training at a time
beneficial to both.
C. Each system is to have training provided as part of the installation. This includes the
telephone system, voice mail system, data network system and wireless network.
D. Telephone System Administrators Training on the Management of the telephone systems.
1. The Contractor shall provide class space for 4 trainees.
2. The Training shall be in-depth, covering the administration of the entire system.
3. Training can be on-site, utilizing the owners installed system.
4. Class shall be no shorter than 12 hours. This shall be broken up to two separate
days. The classes shall be separated by no less than three weeks.
5. The goal of this class is to provide the Administrator the knowledge necessary to
make all upgrades and changes required for the normal use of the system.
6. The second day of training will be scheduled after the owner has had time to use the
system and can generate questions prior to the second day of training.
E. Operator console training.
1. The Contractor shall provide class space for 10 trainees.
2. The Training shall be in-depth, covering the Operator Console
3. Training shall be on-site.
4. Class shall be no shorter than 6 hours. This shall be broken up to two separate days.
The classes shall be separated by no less than three weeks.
5. The goal of this class is to provide the Operators all pertinent information regarding
the Operator console, and the day to day requirements of the Operator.
6. The training shall include the simulation of all the requests for transfers, forwarding
and other tasks the operator may be asked to do each day.
7. Contractor shall provide a “cheat sheet” that details common day to day activities that
an operator may be required to complete. This shall include forwarding calls, parking
calls and paging users etc.
F. End-User Training.
1. The Contractor shall train all end users on the general use of the telephone system,
specifically on the operation of the user stations and use of the voice mail.
2. The training shall familiarize the end user with the station set they will use at their
desk.
3. Training shall be on-site.
4. Class shall be no shorter than 30 minutes, and as long as required to inform the
average end user.