Specifications

Technology Upgrade Voice Mail 28 6130-2
1224_01
4. Important messages shall be able to be saved indefinitely if the user chooses to save
the message.
5. UN-deleted, UN-saved messages shall be deleted from the system an owner
specified period of time. Shall be able to be kept a minimum of two months.
6. Each user shall be able to forward any message to any other user
D. As part of the Bid Response, the Contractor shall detail the configuration of the system
including the total hours of mail storage, the total possible mailboxes, and all included
features.
E. The Voice Mail system shall be capable of integrating with the E-mail system to deliver Voice
mail messages through your E-mail account.
2.02 AUTO ATTENDANT
A. The voice mail system shall have an automated attendant feature that is an integral part of
the system. There shall be the ability to have multiple auto attendants appearances based
on the incoming telephone line/number.
1. The auto attendant shall greet each user, then the user will be given choices on
which department to be connected to, or they can directly dial any extension
2. If the user does not choose an extension or department, the user should hold and
they will be directed to the operator.
3. The attendant shall have a listing capability that allows the caller to dial the first three
letters of a person’s last name. The system shall prompt the user with a name, and
ask if this is the correct person. If it is, then the attendant will provide the name and
extension number of the person being called. Finally it will forward to that persons
extension.
4. The attendant shall be able to direct the caller to each user, or to a general mailbox.
5. There shall be a minimum of three separate greetings available. One for workday
operation, one for night operation and one for other operations as required.
6. The system shall be capable of having a user remotely change the greeting and/or
the greeting shall automatically change on a time schedule.
7. In addition to the above, the Auto Attendant shall have the following characteristics:
a. Automatic Fax detection and routing
b. Relay paging
c. Call queuing with up to 99 on-hold messages and 99 return to caller messages
d. External transfer which supports up to 50 digit external phone numbers
e. Transfer of outside callers to internal extensions
f. Transfer to operator for touch-tone and pulse-dial callers
g. Listen-only information mailboxes
h. Multi-level custom menu capability for single-digit dialing to extensions,
mailboxes, or information
i. Automatic or manual day/lunch/night and holiday modes with separate
greetings and menus
j. Per mailbox menu programming
k. Per trunk menu programming
l. Per line menu programming
m. System prompts and informational messages easily recorded/changed through
telephone
PART 3 - EXECUTION
3.01 INSTALLATION
A. The Contractor shall work with the owner on the configuration of the entire communications
response system.
B. The Auto Attendant tree and choices shall be designed and configured with the input and
choices of the Owner
1. The Owner shall either be able to use the Auto Attendant as the first response with
the operator as a backup, or the operator will be the first response. This shall be able
to be configured based on the DID number. Certain different offices may want to