Specifications

Technology Upgrade Voice Mail 28 6130-1
1224_01
SECTION 28 6130 – VOICE MAIL
PART 1 - GENERAL
1.01 SECTION INCLUDES
A. This section Includes specifications and installation instructions for the voice mail and auto
attendant portions of the telephone system.
1.02 SYSTEM DESCRIPTION
A. The systems described herein are centrally connected directly to the telephone system and
work within the system to form a voice messaging system.
B. In these specifications the words “station”, “telephone” and “set” shall be interchangeable,
and shall refer to any telephone set.
1.03 COORDINATION
A. The installation of Auto Attendant and the voice mail system shall be completed prior to the
cutover to the new telephone system.
B. New Auto Attendant and voice mail boxes shall be completely tested for a period of one
week prior to cutover to the new telephone system.
PART 2 - MANUFACTURERS
2.01 VOICE MAIL
A. The voice mail shall be an integrated system with the telephone system.
1. Voice mail shall be retrievable through a one–touch button on each station set.
2. When a user has a message in voice mail, the system shall show a message waiting
light on that users associated telephone.
3. The Contractor shall supply all hardware, cabling, software and configuration required
to integrate the voice mail system into the telephone system
4. Voice mail system shall receive calls forwarded directly from the attendant, or from
the no-answer of any user that has a voice mail box.
5. All calls shall be answered with the individual user’s pre-recorded message.
6. The system shall have an adequate number of interfaces so that users never receive
a busy signal when trying to leave or retrieve messages.
7. The system shall allow for voice mailboxes for users that do not have a physical
phone set associated with them.
8. Voice mail system shall be backed up by the same UPS system that powers the
telephone system.
9. The voice mail system shall be capable of interfacing with an E-mail system to deliver
voice messages to users through their E-mail account.
10. Loss of power shall not cause loss of system configuration or messages stored for
users.
11. Provide the quantity of voice mail boxes to meet the quantity of telephones provided
plus 10 additional mailboxes.
B. Each user of the system shall be able to have a 15-second greeting.
1. After the greeting, the user shall be able to leave a message no longer than two
minutes.
2. Total storage for each mailbox shall be one hour.
3. If a user’s mailbox is full, the caller shall get a message stating that the user’s mailbox
is full and then the call shall be forwarded to the attendant.
C. Messages shall be retrievable either internally or externally to the system.
1. Authorization codes shall be able to be required for access to voice mail when the
user is not calling from their own station set.
2. Each user shall have the option of adding an authorization code to access their
voicemail from their desk. The access code shall be retrievable by the attendant or
administrator
3. Messages shall be saved automatically if they are not deleted after the user retrieves
the message.