Specifications

Technology Upgrade Tel System 28 6100-13
1224_01
H. After the system has been cutover the Contractor shall provide the information on all the
incoming lines to the Owner.
1. The report shall include the line designation, the provider of the service, a contact
name and number for service on the line, the line’s bandwidth, make-up and the
service that it provides.
2. Each line shall have a separate piece of paper listing the above information. All the
papers shall be submitted prior to final project completion.
3.09 HELP DESK
A. Immediately after cutover and for four (4) days after final cutover or the first four (4) days of
the school year, the contractor shall support the owner and their users via a virtual help
desk.
B. The help desk shall be a number that the users can call and they will receive assistance on
configuring their own phone or using the software.
C. The contractor shall staff the number or call back anyone within one hour of a call. Shall be
staffed between the hours of 8 AM and 3 PM.
3.10 REMOVAL OF OLD TELEPHONE SYSTEM
A. The contractor shall remove the existing telephone system from each building.
B. Remove all existing handsets from each building.
1. All existing telephone devices shall be moved to the transportation building.
2. Sort all existing equipment and inventory all equipment. Provide a spreadsheet with
equipment totals to the owner.
3.11 WORK AREA
A. The Contractor shall maintain a clean and orderly area to work in during system installation.
1. The work areas shall be cleaned daily. All packing trash and other assorted junk
items shall be removed at the end of each workday.
2. Dust shall be kept to a minimum during the installation. All dust shall be removed
prior to the cutover, and then again just prior to project closeout.
3. The Owner and Engineer shall have access to the work area at any time during
normal working hours.
4. The Owner and Engineer have the right to stop work and seek answers to questions
and concerns that may come up during the installation of the new telephone system.
END OF SECTION