Specifications

Technology Upgrade Tel System 28 6100-7
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c. Provide the system so that the correct granular location is delivered even
when people log into phones other than their own
4. Setup the IP Addressing so that if a person moves their telephone to another building
the system will automatically provide the address of the building where they are
located.
5. The system shall allow selected people in the school to be able to listen in to the 911
call while it’s in progress. Shall also send an email or text to designated persons
when a 911 call is made.
6. The system shall retain the display at the PSAP even after the calling phone has
hung up so that the PSAP operator can call the phone back.
2.06 TELEPHONE SYSTEM USE REQUIREMENTS
A. The owner has multiple listed telephone numbers and residents can call directly into each
different building of the district and directly to any teacher. This calling pattern shall remain
and the contractor shall work with the service provider to keep all existing telephone
numbers.
1. The contractor shall install a system that will allow different offices to have telephone
calls appear at multiple locations and desks.
2. Calls that are not answered at one desk shall be able to then ring at one or more
subsequent desks. Work with the owner to identify all incoming lines and their
associated offices.
B. When calls come into the main numbers, they shall be routed to the appropriate attendant
console. If no attendant is currently available or if the attendant function is turned off, all
calls shall be routed into a queue where each caller will hear a separate announcement
based on the group they were calling. Contractor and Owner shall decide what the
announcements will be.
1. The caller can take no action and they will hold for the first available operator, or they
shall be prompted to dial an extension number.
2. The telephone system shall be capable of having a menu driven system where the
caller, once they are in the queue, can dial to find different departments. The choices
shall be via prerecorded messages.
3. If the caller does not choose an extension to dial, or a general department to contact,
they shall be put back into the queue waiting for an attendant to answer.
4. When a Direct Inward Dial (DID) number is not currently assigned, and a caller dials
that number, they shall hear a recording that tells them the number is not in service,
and that they are being forwarded to the attendant.
5. Any person calling into the system shall have the opportunity to dial-by-name.
6. Contractor shall generate a list of users and configure the system to allow the caller
to enter some or all the letters of a persons name and eventually connect with their
extension.
C. The systems shall require each user to dial “9” prior to completing any calls outside of the
system.
1. If no Authorization codes have been implemented, the caller just dials the number
after entering “9”.
2. If no external trunks are available, the caller should hear a fast busy with a message
that states that lines are not available, try again soon.
3. If the caller makes a call within the system, then they shall be able to do that through
three or four or five-digit dialing of the extension.
4. If the caller dials a thee or four-digit extension and that extension is not currently
assigned, then the caller shall hear a message and then be forwarded to the
attendant. The Owner and Contractor shall decide on the message.
D. The system shall provide the ability to require authorization codes for access to local and/or
long distance calls on a per telephone set basis.
1. The extent of the authorization code implementation shall be finalized by the Owner
and Contractor prior to installation.
2. Authorization codes shall not be required for toll-free long-distance calls.