Specifications

Technology Upgrade Tel System 28 6100-5
1224_01
2. All call details for outgoing calls shall be kept and output from the system at the
request of the administrator. The following information shall be available in a logical,
structured report.
a. Date and Time the call was initiated.
b. The number called.
c. Number of the station where the call was initiated
d. End time of the call.
3. The information gathered during calls shall be able to trace a call’s path through the
system from its start, to its exit of the system. The following shall be contained in the
records of the calls:
a. Caller’s Name
b. Caller’s Authorization code
c. Caller’s station code
d. Number called
e. Port on the switch
f. Trunk port used
g. Length of the call
4. All the information gathered via the Detail Call Recording shall be able to be
searched and sorted by the administrator. The following shall all be searchable
categories.
a. Station code
b. Caller’s name associated with that station
c. Time call was initiated
d. Length of call in minutes
e. Outgoing trunk group
f. Area Code called
g. Local or long-distance call
h. Internal department the station is associated with
5. Separately, the system shall be able to keep specific statistics on the attendant
console, such as:
a. Total number of calls handled
b. Average time caller is in queue
c. Average time caller is on hold
d. Total call hang-ups after being in queue
e. Total call hang-ups after being on hold
f. Configure the system to generate a custom report each month for each entity.
Work with the owner to determine the information to be included in the report.
I. Data Networking Interface and configuration.
1. All connection to the IP telephones shall be via a Power over Ethernet (PoE) switches
2. The Ethernet switches are provided and installed by the network contractor
J. Music on hold
1. The telephone system shall support music on hold at the headend.
2. Configure the system to support customized audio feed from the owner or outside
actual music. Consult with the owner during configuration.
K. Incoming/Outgoing lines control
1. The telephone system shall be capable of accommodating direct inward dialed
numbers for each handset.
2. Telephone system shall be capable of blocking any and all area codes, numbers,
long-distance and other services on a station by station basis.
3. Inter-LATA and intra-LATA long distance shall be switched to different trunks if
required by the Owner. The telephone system shall switch all calls to the correct LD
carrier and local carrier
4. System shall allow the owner to choose to implement dialing codes so that local and
/or long distance