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The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, Crown, CrownAdmin, CrownNet, magicolor, the QMS logo, and the Crown seal are registered trademarks of QMS, Inc.
Introduction ............................................................................................................1-2 About the Printer ....................................................................................................1-2 Standard Features 1-3 About the Documentation .....................................................................................
Introduction ............................................................................................................ 2-2 Getting Acquainted with Your Printer ................................................................. 2-2 CXE, GXE Models 2-3 EXD (Duplex) Model 2-4 Access to the Printer’s Rear Cover through the Duplexer 2-5 The Control Panel .................................................................................................. 2-6 Message Window ......................
Using Toner Cartridges .......................................................................................3-16 Toner Cartridge Life 3-16 Refilled Toner Cartridges 3-17 Ordering Toner Cartridges 3-17 Toner Cartridge Storage 3-18 Replacing a Toner Cartridge ...............................................................................3-18 Replacing the OPC Belt Cartridge ......................................................................3-21 Replacing the Fuser Oil Bottle and Oil Cleaning Roller ....
Cancelling/Ending Print Jobs ............................................................................. 4-13 Cancelling a Print Job 4-13 Cancelling all Print Jobs 4-13 Ending a Print Job 4-14 What’s Next? ........................................................................................................ 4-14 Introduction ............................................................................................................
Cleaning the Paper Exit Rollers 6-9 Cleaning the OPC Belt Cartridge 6-10 Cleaning the Laser Lens 6-14 Cleaning the Duplexer 6-14 Cleaning the Exterior of The Printer 6-19 Maintenance Schedule ........................................................................................6-20 Cleaning Schedule 6-20 Preventive Maintenance Schedule 6-21 Replacement Schedule 6-22 Replacing the Fuser Oil Bottle and Cleaning Roller .........................................6-24 Replacing the OPC Belt Cartridge .........
Introduction ............................................................................................................ 8-2 Automatic Jam Recovery ...................................................................................... 8-2 Preventing Media Jams ........................................................................................ 8-2 Understanding the Media Path .............................................................................
Control Panel Problems ......................................................................................9-24 Data Indicator Stays Lit 9-24 No Advanced Status Page’ 9-25 No Startup Page 9-25 Paper Jam Message Stays On 9-26 Printer Resets 9-26 PostScript Errors 9-27 Windows Driver Problems ...................................................................................9-27 Printer Description Files 9-27 CrownNet Problems ...............................................................................
Sources of Support ...............................................................................................A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Internet A-2 QMS Customer Response Center (CRC) A-3 QMS World-wide Offices .......................................................................................A-4 QMS United States and Latin America A-4 QMS Canada A-5 QMS in Japan A-5 QMS EMEA A-5 Introduction ....................................
Remove the Lower Input Feeder ........................................................................ C-11 Repack the Printer ..............................................................................................
&' ' * / / / “Introduction” on page 1-2 “About the Printer” on page 1-2 “About the Documentation” on page 1-3 “About This Manual” on page 1-8 “What's Next?” on page 1-10
This manual provides an overview of your printer documentation and information on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this manual in conjunction with your other QMS magicolor 2+ documentation. ' The QMS magicolor 2+ Print System comes in three models: CXE, GXE, and EXD.
QMS magicolor 2+ CXE QMS magicolor 2+ GXE QMS magicolor 2+ EXD 32 MB DRAM (upgradable 80 MB DRAM (upgradable 192 MB DRAM (upgradto 384 MB) to 384 MB) able to 384 MB) 600x600 dpi 2400x600 dpi 2400x600 dpi Manual duplex printing Manual duplex printing Automatic duplex printing 250-sheet letter/A4 media 250-sheet letter/A4 media 250-sheet letter/A4 media cassette cassette cassette and 250-sheet letter/A4 lower input feeder IDE in
QMS magicolor 2+ Print System Installation Guide This guide assists in getting the printer up and running. It is to be used as a quick setup reference only and should be used in conjunction with the full manuals. » Note: This guide is also in Adobe Acrobat PDF format on the magicolor 2+ Documentation CD-ROM. QMS magicolor 2+ Print System Operation You’re looking at this document right now.
QMS magicolor 2+ Print System Reference (Adobe Acrobat PDF) magicolor 2+ Documentation CD-ROM QMS Crown Remote Console User’s Guide (Adobe Acrobat PDF) Refer to this manual when you need to change your printer’s configuration. It also provides information on typefaces and fonts, job accounting, printer memory, and other advanced printer features. The system administrator should get the most use from this manual.
Several other documents are also helpful when using your printer: Other Reference Sources Don’t forget that your application documentation, host operating system documentation, and network documentation all contain useful printing information. Further information on QMS printers is available through the Internet. See appendix A, “QMS Customer Support” for details.
You can print only the manual pages that you need. The PDF-formatted manuals have been enhanced for on-screen viewing and navigation. Throughout each manual are numerous hotlinks to cross-reference points. The table of contents and the index are fully hotlinked to their respective page references, and all World Wide Web addresses are linked to their respective home pages. We hope you enjoy using the Acrobat software to access the information in your manuals.
All QMS manuals are also available in hard copy. In the US, contact QMS Supplies and Accessories at 1 (800) 523-2696 for purchase information. Elsewhere, refer to appendix A, “QMS Customer Support.” In addition, many applications, utilities, and printer drivers on the QMS Software Utilities CD-ROM are available on alternate media. Contact your local vendor for media availability and purchase information.
CrownView Printer Web Page Contains information on how to access and use the printer’s web page. Media Jams Explains how to locate and clear media jams. Troubleshooting Printer Problems Lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call. QMS Customer Support Provides product sales and support telephone numbers, and describes how to communicate with QMS through the Internet.
↵ Press the Enter key (PC) or Return key (Macintosh). ^ Press and hold down the Ctrl key (PC). In Adobe Acrobat PDF versions of the manual, click to play a QuickTime video clip of the procedure described in the text. » Note: Notes contain tips, extra information, or important information that deserves emphasis or reiteration. Caution: Cautions present information that you need to know to avoid equipment damage, process failure, or extreme annoyance.
&' ' * / / / “Introduction” on page 2-2 “Getting Acquainted with Your Printer” on page 2-2 “The Control Panel” on page 2-6 “Message Window” on page 2-6 “Control Panel Indicators” on page 2-7 “Control Panel Keys” on page 2-8 “What’s Next?” on page 2-10
This chapter provides information about getting acquainted with your printer and introduces the parts of the printer control panel. See the Reference manual for information about location, computer, and power requirements. Be sure you have followed the steps for unpacking and setting up your printer listed in the Installation Guide.
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'# ( ) % ) The control panel, located on the front of the printer, allows you to direct the printer’s operation. In addition, it displays the current status of the printer, including any condition that needs your attention. &' ( )* + ( $ , , $ . $ .
( ) % ) * ! " # Menu Administration/Miscellaneous/Keypad Language Purpose Change the message window language. Choices English, French, Italian, German, Spanish, Portuguese Default English Notes The printer must be restarted for changes to this menu to take effect.
( ) % ) + ,* Indicator Off On The printer is not receiving data. The printer is receiving or processing data through one or more of its simultaneous interfaces (usually accompanied by a status message in the message window). $ % & These keys access frequently used printer functions. Key Function The Online key switches the printer between on-line to off-line status.
( ) % ) + ,* Key Function The Cancel key allows you to cancel one or all print jobs. (See chapter 4, “Advanced Printing Features,” in the Operation manual for complete information.) It also allows the user to end a job. If the printer is on line, press the Cancel key to cancel the page currently printing. To cancel the entire print job, use the printer driver.
-# .* / 0 1 Now that you’ve become acquainted with your printer, refer to Connecting Your QMS Print System manual to connect your printer either directly to a computer or to a network. The following chapter 3 in this manual, “Consumables,” explains how to load and use consumables.
&' ' * / / / “Introduction” on page 3-2 “Loading the Media Cassette” on page 3-2 “Using Media Other Than Paper” on page 3-7 “Using Toner Cartridges” on page 3-16 “Replacing a Toner Cartridge” on page 3-18 “Replacing the OPC Belt Cartridge” on page 3-21 “Replacing the Fuser Oil Bottle and Oil Cleaning Roller” on page 3-24 “What’s Next?” on page 3-26 ( * 2 &) *
This chapter covers basic printer operation, such as loading paper, transparencies, labels, and envelopes; and how to replace a toner cartridge, the OPC belt cartridge, the fuser oil bottle, the cleaning roller, and the waste toner pack. This section discusses loading the media cassette with paper. If you’re using another type of media, refer to “Using Media Other Than Paper” on page 3-7 for information.
3 # ( ** In the printer driver (Paper tab, Media Type option), select Plain Paper. » Note: A printer driver is illustrated below. Refer to Connecting Your QMS Print System for more information about drivers. Refer to “Configuring the Print Mode” on page 3-8 in this manual if you have set the printer for Thick Stock mode and wish to print on plain paper or transparency media.
3 # ( ** 1 Take a stack of about 250 sheets (½ ream). Note: Don’t unwrap the paper above the printer as this might cause paper particles to fall into the printer. » 2 Holding the stack with one hand, fan the paper with the other. This gets air through the sheets and prevents static buildup. 3 Take off the top and bottom sheets. Residual glue buildup on these sheets may cause media jams. ! 1 Remove the media cassette from the printer.
3 # ( ** 3 Push the media pressure plate down to lock it in position. 4 Load the paper. A fill limit mark is provided on the inside left side of the cassette. The media cassette holds 250 sheets of 20 lb bond (75 g/m2) paper. (Paper is packed in reams of 500 sheets.) Do not overfill the cassette. The printing side of the paper should face up. An arrow on the paper package label indicates the face-up side of the paper. 5 Slide the media cassette back into the printer.
3 # ( ** Caution: After 200 1-sided pages (or 100 2-sided pages) of a continuous print run of plain paper, the magicolor 2+ automatically pauses for 3 minutes to cool down the engine. This occurs for monochrome or color printing. After this initial cooldown pause, the printer automatically resumes its printing. From that point forward while doing continuous printing, the 3-minute cooldown pause occurs every 50 pages until the continuous printing stops.
4* # '# % Note: Load the media printing-side up with the top of the media (the letterhead or memo information) toward the back of the cassette. » If you have an EXD model and wish print on both sides, load the media printing-side down with the top of the media (the letterhead or memo information) toward the front of the cassette. 5 Slide the media cassette back into the printer.
4* # % '# Caution: For media other than standard plain paper or transparencies, both the driver (Paper tab, Media Type option) and the Media key on the Control Panel (for the Print Mode) need to be selected to tell the printer that thick stock is loaded. It is important to use the Media key to set the tray to the appropriate print mode in order to obtain optimum printing results and to enable the toner to adhere better.
4* # '# % 3 Press the Select key when the message window displays the specified print mode. 4 Press the Online key. The message window displays the message SAVE CHANGES? *NO 5 Press the Next key to select YES. The printer goes on line and is ready to print. " # Formatting Your printer receives the instructions to print on envelopes from your application. Print on the front side only.
4* # % '# ! " # 1 In the printer driver (Paper tab, Media Type option), select Thick Stock. 2 On the control panel, press the Media key to select printing on thick stock. 3 Place the envelopes on a flat surface, and flatten them by pressing down the corners. 4 Flex the envelope stack (including the edges) to remove any stiffness. 5 Correct any dog-eared corners, and then tap the envelopes on a flat surface to align them.
4* # '# % 8 Place the envelope stack into the cassette with the printing-side up. Note: Check your application documentation to determine if the flap should be placed on the left or on the right. You can also print a single envelope to check the orientation before printing multiple copies. » 9 Slide the media cassette back into the printer. The media cassette must be located in the upper input feeder position.
4* # % '# 4 Load the new media. 5 Slide the media cassette back into the printer. " ! % Formatting Format label data within your application. Try printing your data on a plain sheet of paper first to check placement.
4* # '# % " 1 In the printer driver (Paper tab, Media Type option), select Thick Stock. 2 On the control panel, press the Media key to select printing on thick stock. 3 Remove the media cassette from the printer (and remove any media in the cassette). 4 Load the new media. Note: If your label stock has a top-of-page, place the top-of-page toward the rear of the printer. » 5 Slide the media cassette back into the printer.
4* # % '# 1 In the printer driver (Paper tab, Media type option), select Thick Stock. 2 On the control panel, press the Media key to select printing on thick stock. 3 Remove the media cassette from the printer (and remove any media in the cassette). Caution: Do not mix thick stock with any other media in the same cassette, as this will cause printer jamming. 4 Load the new media. 5 Slide the media cassette back into the printer.
4* # '# % " Formatting Format the information to be printed on the transparencies within your application. Try printing your data on a plain sheet of paper first to check placement. Input Cassette Letter/A4 or universal Capacity Up to 50 sheets, depending on the thickness of the transparencies » Note: If you have problems feeding 50 sheets, try loading only 5– 10 sheets at a time.
3 Remove the media cassette from the printer (and remove any media in the cassette). Caution: Do not leave paper in the cassette, or the printer will not automatically sense that transparencies are present. 4 Load the new media. 5 Slide the media cassette back into the printer. Characters and images are created in your laser printer through a process that applies toner (made of carbon particles) to the page in the printer’s fusing unit.
4* ' ( * » Note: Black starter toner cartridges at normal 5% coverage will print 5,000 letter/ A4-size pages*, while the yellow, magenta, and cyan will each print 3,000 pages. When toner runs low in a cartridge, x Toner Low displays in the message window. It’s your option whether to continue printing; usually, parts of the page print lighter.
5 ) ' ( Keep toner cartridges in their packaging until you’re ready to install them. Store toner cartridges in a cool, dry location away from sunlight (due to heat). The maximum storage temperature is 95 ° F (35 ° C) and the maximum storage humidity is 80% without condensation. Keep toner cartridges level during storage.
5 ) ' ( 4 Distribute the toner in the cartridge. Holding the cartridge with both hands, gently rock it from horizontally side-to-side five or six times. 5 Pull the tab to remove the tape. 6 Remove the protective cover. Caution: Each toner cartridge has a colored label that corresponds to a colored label to the right of the cartridge slots. Always install the toner cartridge in the slot with a label of the same color.
5 ) ' ( Caution: Do not push the toner cartridge in until you hear a click. If you hear a click, you’ve locked it into place against the OPC belt cartridge and your prints may be smudged. Note: While the cartridges may appear not to be fully inserted, gently closing the front cover will guide them to their proper operating position. » » 8 Close the printer’s front cover.
5 ) # %( 6 ) ( - * ' 7 + Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you’re ready to install it. Any exposure to light should be limited to less than two minutes, or permanent damage could result. If you suspect a belt is damaged due to exposure to light, put the belt in a dark place to recover. Depending on the amount of exposure, recovery may take up to two hours.
5 ) # %( 6 ) ( 2 If it’s not already open, open the printer’s front cover. Squeeze the latch near the upper-right corner of the cover. Note: The illustrations for steps 2 through 8 show the printer without the duplexer. However, the instructions are the same for all models. » Caution: This is necessary as it pulls the toner cartridges forward slightly to make room for the OPC belt cartridge. You could damage the OPC belt if you don’t do this.
5 ) # %( 6 ) ( 5 Remove the protective sheet from the cartridge, and then pull out the two orange tension-release pins (one on each side of the cartridge). Note: Save the spacers in case you need to repack the printer for relocation or shipping later. » 6 Holding the cartridge above the printer, align the guide pins on the cartridge with the guide slots in the green lock levers. The gear on the cartridge goes to the right, and the green surface of the cartridge faces you.
5 ) # 7 * ) 6 ) ) () 5 )) - * ' 7 + 7 - 1 If you have an EXD model, open the duplexer’s rear cover. If not, skip to step 2. 2 » Pull the latch to release the top cover, and then open the printer’s top cover. Note: The illustrations for steps 2 through 7 show the printer without the duplexer. However, the instructions are the same for all models.
5 ) # 7 * ) 6 ) ) () 5 )) 3 Open the two green oil cleaning roller lock levers by rotating them toward you. 4 Lower the oil bottle into its slot. The tab on the side of the bottle must be on the right. Note: Because the first oil bottle must prime the printer, it has less than the normal 12,000-page (1-sided) life expectancy. » 5 Install the oil cleaning roller in its slot. % The tab on the top of the oil cleaning roller must be on the left.
-# .* / 0 1 6 Close the two green lock levers by rotating them away from you. 7 Close the printer’s top and front covers. 8 If you have an EXD model, close the duplexer’s rear cover. Chapter 4, “Advanced Printing Features,” explains how to collate output, print a status page, cancel a print job, and end a print job.
&' ' * / / / “Introduction” on page 4-2 “High-Resolution Printing” on page 4-2 “Printing PDF Files” on page 4-5 “Cassette Chaining” on page 4-6 “Collating Output” on page 4-7 “Duplex (2-Sided) Printing” on page 4-10 “Printing on Standard and Custom Media Sizes” on page 4-11 “Working with Status Pages” on page 4-11
This chapter describes changing print resolution, chaining paper cassettes, collating output, printing a status page, cancelling a print job, and ending a print job. 8 '9- QMS technology provides a print resolution for almost every application or budget.
8 # 5 * ) % & ' ( ) » Note: If a certain resolution is chosen and the minimum amount of memory is not installed in the printer, the file is printed using the next lower resolution that can handle the job. For example, if you attempt to print a 4-color image at 2400x600 dpi resolution on legal media, but the printer has only 32 MB of RAM instead of the required 88 MB minimum, the file prints at 600x600 dpi.
8 # 5 * ) % You may also need additional memory (SIMMs) for the following: To print complex graphics or complex PostScript documents For increased collation performance For increased spooling performance Menu Administration/Engine/Def Resolution Choices 300 dpi—300x300 dpi resolution 600 dpi—600x600 dpi resolution 1200 dpi—1200x600 dpi resolution 2400 dpi—2400x600 dpi resolution Default 600 dpi, 1200 dpi, or 2400 dpi—your printer’s default is the
% %:7 7 ) * 0 Your magicolor 2+ has the ability to print PDF files directly just as it does for PostScript and PCL files. This can be a time-saving feature. Direct printing removes the need to open the file in an application, such as Acrobat Reader, then print the file via a PostScript or PCL driver. Your QMS magicolor 2+ supports PDF version 1.2 and below. The PDF file can be sent to the printer using any method (lpr, ftp, etc.) that is normally used to print PostScript or PCL files.
( ** (# This file must be in a format that can be interpreted by the printer. This requires Internet Explorer 4.x or Netscape 3.x or higher. » Note: The Browse button will not be presented on earlier browsers. Once the Browse button is selected, the normal file chooser for the given host platform will be opened. The user then selects the file that he wants to transfer, and selects OK. To transfer the file, the user selects the Send to File button to transfer and print the data.
( )) . ( Menu Operator Control/Chain Inputbins Choices On—Switches to the next cassette with the same size and type of media when the default cassette is empty. Off—Doesn’t switch cassettes; uses only the default cassette. Default On Notes Use the Operator Control/Inputbin menu to set the default inputbin. 7 * You can print multiple copies of documents either as complete sets in numeric order (collated) or as separate sheets.
( )) Select collation in the driver or PPD. On a network, use CrownAdmin to select collation. Using CrownView via the CrownView operator control screen. Configure the printer through the configuration menu. . ( Menu Operator Control/Collation Choices On, Off Default Off .
( )) / To avoid chunk collation, your printer must have sufficient memory to store an entire document before printing begins. Of course, this always depends on the complexity of your print job versus the amount of available memory in your printer. To improve collation, increase the Display List memory client or reduce the resolution of the print job.
: ) 0 ; < % 0 * 3 : 9) ; Select paper with high opacity for duplex printing. Opacity refers to how effectively paper blocks out what is written on the opposite side of the page. If the paper has low opacity (high transparency), then the printed data from one side of the page will show through to the other side. For best results, print a small quantity to make sure the opacity is acceptable.
% ( * 2 = * ) # ) < The QMS magicolor 2+ prints on a wide variety of media sizes. However, the way you identify the size to the printer varies: Standard “sensed” media sizes—The printer automatically senses seven media sizes—A4, B5 JIS, Com 10*, Executive, Foolscap, Legal, and Letter. To print on these media sizes, you need to do no more than load the media in the cassette.
- > " # % * * / This one-page document provides Printer identification (the printer’s name, serial number, firmware information, and number of sheets/faces printed during the life of the printer) Note: The number of sheets/faces statistics differ from the number of sheets printed statistics in CrownView and the consumables statistics page (Operator Control/Consumables/Print Statistics), which refer to the number of sheets/faces printed to date during the current consumables tracking p
( )) ?@ % A &* => $ The Cancel key has three functions: It cancels the oldest print job in the system. It cancels all jobs with a printing, interpreting, terminating, or spooled status. It allows you to send an end-of-job indicator to a currently compiling print job waiting on incoming data. You don’t have to press the Online key before using the Cancel key. 2 % Press this key... to... The message window reads...
Use this procedure when you are sure the job has finished being sent from the host and the message window displays WAITING ON INPUT END JOB? » Note: This procedure does not end print jobs that are still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one. You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/Communications/Serial menu.
&' ' * / / / “Introduction” on page 5-2 “QMS QCOLOR Technology” on page 5-2 “Printer Drivers” on page 5-10 “Downloading Custom Profiles” on page 5-22
Your QMS magicolor 2+ Print System features advanced color laser technology that produces inexpensive and durable color prints at 300x300, 600x600, 1200x600, and 2400x600 dpi on plain paper, envelopes, glossy stock, labels, thick stock, transfer media, and transparencies. Color management has always been a source of contention for graphic designers and publishers who rely on precise color to portray proofs and designs.
( 3 5 ' # ) , QMS QCOLOR is comprised primarily of these built-in and software-supported color control features: QMS QCOLOR automatic color correction (printer-resident ICC color matching) Built-in color rendering dictionaries Host-based ICC color matching profiles PANTONE®* Color simulation tables Color calibration Colorific monitor calibration QMS ColorDepth screening technology To help you optimize color output, QMS developed QCOLOR, which provides automatic or custo
!" The following is a summary of QMS QCOLOR automatic color correction features: Ease of use across applications: With QMS QCOLOR, it’s as easy to get great color from a PowerPoint presentation as it is from a desktop publishing application, such as QuarkXPress. QMS QCOLOR’s color matching methods are simple for both novice and professional color users to navigate.
( 3 5 ' # ) , Trinitron G1.8 D50 (listed on the configuration menu as Trin G1.8 D50 or Sony Trinitron)—a widely available CRT found in many monitors Apple RGB (Apple 13" Monitor, the default Photoshop setting listed in the configuration menu as Apple 13) PrePress (the SMPTE-240M standard), also known as Adobe RGB " . You will need to set a simulation choice if you intend to utilize the built-in color management system on the magicolor 2+.
!" at the printer level (so it doesn’t tie up your host). However, no on-screen preview of output is provided, and you are not warned if a color is out of printer’s gamut (color range). 0 " . " , For those who rely on the PostScript page description language for CIE-based color space matching, the QMS magicolor 2+ has three built-in Color Rendering Dictionaries (CRDs)—Business, Colorimetric, and Photographic to product printer-calibrated images.
( 3 5 ' # ) , A few well-known color management systems include Kodak CMS, Pantone* POCE®, Apple ColorSync, Microsoft ICM, Color Solutions ColorBlind, and Linotype-Hell LinoColor. The following are shipped with your printer Apple ColorSync/ICC device profiles for 600, 1200, and 2400 dpi Windows ICM device profiles for 600, 1200, and 2400 dpi Instructions for installation and use are included on the QMS Software Utilities CD-ROM or on the supplemental color disk provided with the printer.
!" ® % Another method of color matching supported by the QMS magicolor 2+ via QMS QCOLOR technology is PANTONE. PANTONE, a standard color system within the graphic arts and prepress industry, specifies hundreds of spot colors, each identified by a unique number. Each PANTONE Color can be simulated on a printer with the specific CMYK data provided by Pantone, Inc. for optimal representation of PANTONE Colors.
( 3 5 ' # ) , 2+ can purchase this optional host-based software, Southwest Software’s ColorEncore for magicolor printers, that requires the use of a densitometer (not included) to perform calibration. Refer to ColorEncore’s software documentation for installation and usage. Once installed, users simply print a target page from the software application and measure the page with the densitometer.
# 0 Printer drivers offer a convenient, graphical interface for selecting document output attributes. QMS has developed its own series of drivers, compatible with several major operating systems, that make the full functionality of the QMS magicolor 2+ available with a click of a mouse. QMS Advanced Level 2 PostScript driver for Windows 95/98 QMS Advanced Level 2 PostScript driver for Windows NT 4.
% 5 : 9 * On the Job tab (Windows 95) (example below) or Paper tab (Windows 98) you will be presented with 11 choices for Quick Color Settings.
# 6 » Depending on your printing needs, you must select Automatic Color Control or one of the other selections listed above on the driver’s Color tab to set your color configuration. Note: The only way to control color is through the Color tab in the driver. Then your choice will be displayed on the Job tab (Windows 95) or Paper tab (Windows 98). These next sections explain some of the settings in the driver.
% Color as Grayscale—prints all colors as a grayscale Color as All Black—prints all colored objects as black : 9 * If you configure different CRDs or a different color space, you will need to save those custom settings. Click Save and you will be prompted to name your new custom configuration. Be sure to set the Quick Color Setup under the Job tab to Custom so that your settings will take effect. . " .
# » Note: The default setting for RGB Source is set to sRGB. " The choices for Simulation are SWOP, Eurocolor, Commercial, CMYK Display, Inkjet Proofer, None, and Printer Default. When Internal ICC Color Matching is selected, the Simulation can be set from the above list to allow the magicolor 2+ to simulate another color output device's color space, such as SWOP or Eurocolor.
% : 9 * 2 Open or create the file you want to print. 3 From the File menu, choose Print Setup or Print. You can also right mouse click the driver and select Document Defaults. 4 You will be presented with two tabs, Page Setup and Advanced. Click on the Advanced tab to view the tree structure. Select Document Options, then Printer Features to view color options. Listed below are the color features available for the magicolor 2+.
# 1.. . " If ICC Color Matching is enabled you can set an ICC RGB Source and the ICC Simulation. ICC Color Matching is on by default for the Windows NT driver. 1.. $0 The choices are None, sRGB, Trinitron G1.8 D50, Apple RGB, PrePress, Custom 1, Custom 2, Custom 3, and Printer Default.
% ( . ! . . ( ( ( ' 2 : 9 * . " Depending on what driver you have selected (third-party driver or the QMS driver), you will have different options for custom configuration that will appear in the driver’s print window. . Depending on your version of Windows and your printing environment, you may encounter printing problems with the Windows driver. If so, use Microsoft’s Windows driver with the Windows Printer Description (WPD) file.
# 8 Choose OK. You should see a list of available QMS printers. 9 Select the QMS printer that you are installing the WPD driver for and choose OK. Windows may or may not ask for the updated driver, depending on what has already been installed. If it does not ask for an updated driver, the QMS printer that you selected will appear in the list of installed printer.
% : 9 * 2 Prepare your document for color printing and access the Print dialog box by selecting Print.. from the File menu. Once you are in the main print dialog box, select Color Matching from the General pop-up menu. 3 You will be presented with three pop-up menus once you are in the Color Matching section. Listed below are the three menus. Print Color Intent Printer Profile 4 You will need to change the Print Color: pop-up menu from Color/Grayscale to ColorSync Color Matching.
# To invoke the printer resident color matching you will need to perform the following steps: 1 Make sure you've installed the magicolor 2+ PPD and you have the magicolor 2+ ICC profiles installed correctly on your Macintosh. If you have not, locate the QMS Software Utilities CD-ROM that shipped with you printer and install these first. 2 Prepare your document for color printing and access the Print dialog box by selecting Print.. from the File menu.
% : 9 * 3 ! ! " 4 . " The third and final color matching option for the magicolor 2+ is obtained by utilizing the QMS Advanced Level 2 functions available though the LaserWriter driver. QMS Advanced Level 2 color matching allows the user to access the printer’s Color Rendering Dictionaries, commonly know as CRDs. Listed below are the steps required to activate QMS Advanced Level 2 color matching.
$ ! # % You have three CRD choices: Photographic, Business, and Colorimetric. Depending on your output need, select an appropriate CRD from this menu. 0 , With the introduction of the magicolor 2+, we have also added a CRD RGB Source selection in the Printer Specific pop-up menu. The CRD RGB Source allows you to pick the type of monitor you are using. Again, you will select Apple RGB since this is a common profile for most Macintosh monitors.
: " ) ( * 2 % B ) * MYPROF.ICC custrgb2.icc UMAXD50.ICC custrgb3.icc Note: If you do not rename your files correctly, the magicolor 2+ PPDs can not select the custom profiles. However, you will still be able to download the profiles and use them as a default setting for the RGB Source and Simulation for ICC Color Matching. » 2 Once you have renamed your custom ICC RGB Source or Simulation, you will need to used CrownAdmin to download a profile to the magicolor 2+.
# % ! & # Select Remote Path... and go to PostScript. Click Select. To view the current profiles on the magicolor 2+ access Special Pages under the Administration menu and select Yes under CMM Profile Page. To utilize your custom profiles, you will need to select Custom 1, Custom 2 or Custom 3 from the RGB Source or the Simulation pop-up menus located under Printer Specific Options in the Print dialog box for Macintosh.
&' ' * / / / “Introduction” on page 6-2 “Handling the Printer” on page 6-2 “Cleaning the Printer” on page 6-3 “Maintenance Schedule” on page 6-20 “Replacing the Fuser Oil Bottle and Cleaning Roller” on page 6-24 “Replacing the OPC Belt Cartridge” on page 6-28 “Replacing the Ozone Filter” on page 6-31 “Replacing the Waste Toner Pack” on page 6-32 “What’s Next?” on page 6-33
This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pickup rollers and the outside surface of the printer. 8 ' Handle the printer with care to preserve its life. Abuse may cause damage.
() # % Lift the printer from the bottom only, using the carrying grips under each side corner. Make sure two people are available to lift the printer when moving it. Keep the following in mind when storing the printer for an extended period: — Unplug the printer. — Remove the toner and OPC belt cartridges from inside the printer. After removing the cartridges, return them to their original packaging.
() # % If you have an EXD, always open the duplexer’s rear cover before opening the printer’s top cover. Make sure any parts removed during cleaning are replaced before you plug in the power cord, reconnect the interface cables, and turn on the printer. * ( + These items in the transfer unit require cleaning: » Registration rollers Transfer roller Paper discharge Note: A dry cotton cloth and dry cotton swab are required for these procedures.
() # % Reach into the duplexer’s rear cover to access the printer’s rear cover. 3 » Open the printer’s rear cover. Note: The illustrations for steps 3 through 8 show the printer without the duplexer. However, the instructions are the same for all models. 4 Using a dry cotton cloth, clean any paper dust and toner buildup from the registration rollers.
() # % You can manually rotate the rollers while cleaning them by turning the gear on the left end of the roller shaft. 2 , 5 Clean the transfer roller. a » 2 0 Remove the transfer roller unit by lifting the green lock lever at the right end of the transfer roller unit until the unit is freed, and then lifting the unit out. Note: Because you cannot see when the unit is released, it’s best to lift the unit and the green lock lever at the same time.
() b # % Using a dry cotton cloth, clean any paper dust and toner buildup from the transfer roller. Note: Manually rotate the roller while cleaning it. » c 6 Reinstall the transfer roller in the transfer unit. Clean the paper discharger. a Remove the paper discharger by pushing it to the right and then lifting it up and out of the transfer unit. (It comes out after the tabs on the charger have cleared their retainers.
() # % 9 If you have a duplexer, using a dry cotton cloth, clean any paper dust and toner buildup from the interior of the duplexer. If not, skip to step 17. » Note: A dry cotton cloth is required for these procedures. 10 Tilt the paper path toward the inside of the printer. Using a dry cotton cloth, clean any paper dust and toner buildup from the interior of the paper path. 11 Clean the registration rollers. 12 Close the duplexer’s rear cover. 13 Remove the duplexer’s lower rear assembly.
() » # % Note: A dry cotton cloth is required for this procedure. 1 Turn off and unplug the printer. 2 If you have an EXD, open the duplexer’s rear cover. If not, skip to step 3. 3 » Pull the latch to release the top cover, and then open the cover. Note: The illustrations for step 3 and step 4 show the printer without the duplexer. However, the instructions are the same for all models.
() # % 4 Using a dry cotton cloth, clean the paper exit rollers. While manually rotating each paper exit roller, clean each roller. 5 Close the printer’s top cover. 6 If you have a duplexer, close the duplexer’s rear cover. If not, go on to step 7. 7 » Plug in the printer, and turn it on. Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.” Caution: The OPC belt is extremely sensitive to touch.
() » # % Note: A dry cotton cloth is required for this procedure. 1 Turn off and unplug the printer. 2 If you have an EXD, open the duplexer’s rear cover. If not, skip to step 3. 3 Pull the latch to release the top cover, and then open the cover. Note: The illustrations for step 3 and step 4 show the printer without the duplexer. However, the instructions are the same for all models.
() # % 5 , 4 Caution: Don’t touch the edge of the cleaning blade. 6 Using a dry cotton cloth, clean any toner buildup from around the cleaning blade. Clean any paper dust and toner buildup found on the OPC belt cartridge itself. " - Caution: Handle the cartridge carefully. The belt is very sensitive to hand oils and scratches, both of which reduce print quality. 7 Remove the corona wire cleaning brush from inside the front of the printer.
() 9 # % Use the brush to clean the corona wire inside end of the OPC belt cartridge. Caution: The corona wire is very delicate. Do not press hard on the wire. 10 Reinstall the OPC belt cartridge, and secure its green lock levers. 11 Return the corona wire cleaning brush to its holder, and then close the printer’s front and top covers. 12 If you have a duplexer, close the duplexer’s rear cover.
() # % # # It’s necessary to clean the laser lens only when you find vertical white or light-color streaking in all primary colors on your printouts. A dry cotton cloth or dry cotton swab is required for this procedure. 1 Open the printer’s front cover. 2 Remove the four toner cartridges. 3 Remove the laser lens. Use the two tabs on top of the lens. 4 Using a dry cotton cloth, wipe the lens. 5 Reinstall the laser lens. It slides in at a 45° angle.
() 2 Turn off and unplug the printer. 3 Open the duplexer’s rear cover. # % Do not open the printer’s rear cover. 4 Clean the duplexer with a dry cotton cloth.
() # % 5 Caution: Hold the paper path unit by its corners to avoid the unit catching your fingers between it and the cover. 6 Tilt the paper path toward the inside of the printer. Clean the registration rollers with a dry cotton cloth.
() # % 7 Remove the duplexer’s lower rear assembly. 8 Clean the registration rollers with a dry cotton cloth. 9 Reach underneath the printer and clean with a dry cotton cloth.
() # % 10 Reinsert the duplexer’s lower rear assembly. 11 Open the duplexer’s top cover. » Note: Use two hands to open the duplexer’s top cover to avoid twisting its hinge.
() # % 12 Clean the registration rollers with a dry cotton cloth. While manually rotating each paper exit roller, clean each roller. 13 Close the duplexer’s top cover. ( * WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning. Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur.
# ) ! Every 20,000 single-sided pages, a thorough cleaning should be performed by the user. This item needs cleaning... After... By... If you have the duplex model, the duplex unit paper guides Every 20,000 single-sided pages, or 12 months, whichever comes earlier. User If you have the duplex model, the duplex unit roller Every 20,000 single-sided pages, or 12 months, whichever comes earlier.
# ) This item needs cleaning... After... By... Printer interior Every 20,000 single-sided pages, or 12 months, whichever comes earlier. User Every 20,000 single-sided pages, or 12 months, whichever comes earlier. User Every 20,000 single-sided pages, or 12 months, whichever comes earlier. User Registration roller Transfer roller See “Guidelines for Cleaning Inside the Printer” on page 6-3. See “Cleaning the Transfer Unit” on page 6-4.
# ) This item needs replacing... After... By... Cleaning roller Check fuser cleaning rol[l]er or Replace cleaning Roller displays in the message window (after 12,000 single-sided pages at 5% coverage of each color). User 12,000 pages. User Fuser cleaning roller See “Replacing the Fuser Oil Bottle and Cleaning Roller” on page 6-24. See “Replacing the Fuser Oil Bottle and Cleaning Roller” on page 6-24.
Toner 10,000 single-sided pages— User black; after 6,000 single-side See “Replacing a Toner pages—yellow, magenta, cyan Cartridge” on page 3-18. @ 5% coverage of each color. Waste toner pack Check waste Toner User displays in the message See “Replacing the Waste window (after 12,000 Toner Pack” on page 6-32. single-sided pages—or 24,000 planes—at 5% coverage of each color). This item needs replacing... After... By...
5 ) # 7 * ) 6 ) () 5 )) - * ' 7 + - Caution: The fuser unit is an integral part of the imaging process and is also expensive to replace. Fuser life will be shortened (or the fuser permanently damaged) if the oil bottle and cleaning roller are not changed when needed and installed properly. This type of damage is not covered under warranty or service contract. WARNING! The fuser unit can become extremely hot and cause severe burns.
5 ) # 7 * ) 6 ) () 5 )) 3 Pull the latch to release the top cover, and then open the cover. Note: The illustrations for steps 4 through 11 show the printer without the duplexer. However, instructions are the same for all models. » 4 Open the printer’s top cover. 5 Open the two green cleaning roller lock levers. 6 Remove the old oil bottle. Caution: Hold a sheet of paper under the oil bottle while removing it, so oil doesn’t drip into the printer.
5 ) # 7 * ) 6 ) () 5 )) 7 Remove the old cleaning roller. 8 Lower the new oil bottle into its slot. The tab on the side of the bottle must be on the right. 9 Install the cleaning roller in its slot. The tab on the top of the cleaning roller must be on the left.
5 ) # 7 * ) 6 ) () 5 )) 10 Close the two green lock levers. 11 Close the printer’s top cover. 12 If you have a duplexer, close the duplexer’s rear cover. 13 Turn on the printer. 14 Reset the consumables usage monitoring system. » a In the Operator Control/ Consumables/Item Replaced/ Fuser Oil menu choose Yes. b In the Operator Control/ Consumables/Item Replaced/ Cleaning Roller menu choose Yes.
Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you’re ready to install it. Also, handle the cartridge carefully. The belt is also extremely sensitive to hand oils and scratches, both of which reduce print quality. 1 Turn off the printer. 2 Open the printer’s front cover. 3 If you have an EXD, open the duplexer’s rear cover. If not, skip to step 4.
5 ) # %( 6 ) ( Caution: This is necessary as it pulls the toner cartridges forward slightly to make room for the OPC belt cartridge. You could damage the OPC belt if you don’t do this. 5 Rotate up the two green lock levers (one on each side of the OPC belt cartridge) to release the cartridge. 6 Pull the cartridge straight up and out of the printer, and then discard it.
5 ) # %( 6 ) ( 8 Holding the cartridge above the printer, align the guide pins on the cartridge with the guide slots in the green lock levers. The gear on the cartridge goes to the right. 9 Gently guide the cartridge into the printer. Caution: The cartridge should slide easily into the printer. Don’t force it. 10 Rotate the two green lock levers to secure the OPC belt cartridge in the printer. 11 Close the printer’s front and top covers.
5 ) # = 7) - * ' 7< The ozone filter reduces exhausted ozone gas. 1 Remove the ozone filter case on the left rear of the printer. On the Duplex Model, use the plastic ridge on the right of its case to pry the ozone filter case away from the printer. CXE, GXE EXD ! ! ! 2 Remove the ozone filter from the case. 3 Install a new ozone filter in the case. 4 Reinstall the ozone filter case. 5 Discard the old ozone filter.
5 ) # - * ' % > - * ' ! & . The waste toner pack collects the waste toner from the printing process so you can conveniently throw it away. 1 Open the printer’s front cover. 2 Remove the waste toner pack. The illustration for this step shows the printer without the duplexer. However, the instructions are the same for all models.
-# .* / 0 1 Chapter 7, “CrownView Printer Web Page,” explains the printer web page and web page help system.
&' ' * / / / “Introduction” on page 7-2 “Setting up the Printer Web Page” on page 7-2 “Printer Home Page” on page 7-6 “Web Page Help System” on page 7-30
QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS magicolor 2+ Print System. This feature allows you to monitor printer consumables as well as access information that is normally available only by printing a status page.
# % - & % name for the printer comes from the IP host table on the computer system and is usually assigned by the system administrator, for example, QMS magicolor 2+ Print System. " ( 5 ' ' Since your printer will reside on your intranet and will not be accessible beyond the firewall of your network, you must set up the proper “preferences” in your browser software.
# % - & % 4 Select the Manual Proxy Configuration radio button and press the View... button. 5 In the No Proxy For: text box, type a comma after the last entry, and then type the printer name or the IP address of your QMS magicolor 2+. 6 Choose OK twice. 7 Enter the printer name or IP address in the Location: URL address box to access the printer home page. 1 Start your web browser. 2 Access the View menu and choose Options.
# % - & % 5 In the Exceptions text box, type a comma after the last entry and then type the printer name or the IP address. QMSmagicolor2+ 6 Click OK. 7 Now you should be able to enter the printer name in the URL address box to access the printer home page.
% 8 2 % 8 The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. » Note: The illustration below shows the printer without the duplexer. 5 0 6 $ 2 , $ The printer home page provides the following information. Product Name Identifies the particular printer that you are browsing.
% Printer Name 8 2 % Shows the name you have assigned to your printer. The default printer name is the same as the product name. Configuration Menu: Administration/Communications/ Networkx/CrownNet/NetWare/Printer Name menu or the Administration/Communications/Networkx/CrownNet/ LanManager/Printer Name menu Online Status Shows whether the printer is Offline or Online. Configuration Menu: No equivalent Current Status Echoes the status message in the printer control panel message window.
% 8 2 % & The Home hotlink simply returns you to the printer home page when it is selected. The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to configure settings in your printer. After you make your choices, choose the Submit button to make them take effect. , $ The Operator Control page contains the following options.
% Color Model 8 2 % Allows you to select between full-color or monochrome mode. Configuration Menu: Operator Control/Color Model Color Matching Allows you to turn color matching Off or On. Configuration Menu: Operator Control/Color Matching ICC RGB Source Allows you to select None, Trin G1.8 D50, sRGB, PrePress, or Apple RGB.
% 8 2 % Chain Inputbins Allows you to set input bin chaining Off or On. Configuration Menu: Operator Control/Chain Inputbins Upper Bin Media Allows you to specify the type of media in the upper (standard) cassette so the printer can optimize output for that media type. The choices are Automatic or Thick Stock.
% $ 8 2 % The General Settings hotlink takes you to the General Settings page. , 0 $$ , This page provides hotlinks to several groups of printer configuration settings.
% 8 2 % You can view this information to see the status of the printer, but you can change it only by accessing the printer’s configuration menu through the printer control panel, a remote or local console, or CrownAdmin. This table provides you with data relative to the settings of the printer. Compatibility Level Identifies the PostScript emulation level. Do Startup Page Identifies whether the printer startup page is turned on or off.
% Default Chaining 8 2 % Identifies whether tray chaining is Off or On. Tray chaining allows the printer to draw media from another input source with either the same or any size of media (dependent on the choice selected) automatically when the first input source empties. Configuration Menu: Operator Control/Chain Inputbins Default Paper Tray Tells you which input source is the default. Number of Paper Trays Tells you the number of input sources available on your printer.
% 8 2 % IF 1 Identifies the settings for the optional Optional NIC interface, if installed. » Note: You won’t see this in the front panel until this option is installed. Configuration Menu: Administration/Communications/ Optional NIC IF 2 Identifies the settings for the Resident NIC (CrownNet for Ethernet) interface.
% 8 2 % 7# Disk(s) Identifies how many hard disks are attached to the printer and what their addresses are. Configuration Menu: No equivalent Emulations Identifies the installed emulations. Configuration Menu: No equivalent Duplexer Identifies if a duplexer is installed. Configuration Menu: No equivalent . % .
% 8 2 % Framebuffer Shows the size (in KB) of the Frame Buffer. This client holds rasterized or bitmapped images of page faces which are ready to be sent to the print engine. Configuration Menu: Administration/Memory/Manual Config/ Framebuffer Color Matching Shows the size (in KB) of the Color Matching client. This client is used for color matching. The choices are ICC RGB Source, ICC Simulation, ICC PCL Source, Link Quality, and SIM in RGB Links.
% System Use 8 2 % Shows the size (in KB) of the System Use. Also known as System Memory, this non-configurable client is the amount of RAM used to run the printer’s operating system. It’s never increased or decreased. The system memory subtracted from the total amount of RAM identifies the amount of RAM available for all the other memory clients. Configuration Menu: No equivalent Printer Memory Shows the size (in KB) of the total amount of RAM that your printer has.
% 8 2 % Emulation Shows the maximum number of seconds emulations other than PostScript wait for incoming data. Configuration Menu: Administration/Communications/ Timeouts/Emulation Timeout ESP Shows the maximum amount of time ESP will wait to get a minimum amount of data before selecting an emulation.
% 8 2 % 2 % The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed.
% 8 2 % Job Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job. (Interpreting, Spooling, Spooled, Printing, Printed) Configuration Menu: No equivalent Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job. Configuration Menu: No equivalent Title Shows the title of each job.
% 8 2 % % The Consumable Status hotlink on the home page jumps to the Consumable Status page. This page contains information about the level of usage of all of the printers’ consumables. » Note: The scales are an estimate, reported as a percentage, and do not indicate the exact amount of consumables used.
% 8 2 % Consumable Name Identifies the consumable (for example, Black Toner or 20K PM Service). Configuration Menus: Operator Control/Consumables and Administration/Consumables Consumable Max Number Shows the maximum capacity of the consumable (for example, 10000 planes or 120000 sheets). Configuration Menus: Operator Control/Consumables and Administration/Consumables Consumable Usage Gauges Shows the remaining amount of the consumable (in percentages, not planes, faces, or sheets).
% 8 2 % * The Accounting hotlink on the home page jumps to the Accounting page, which contains information about accounting configuration settings. When accounting is enabled, the information may be retrieved via the printer's internal Accounting page, as well as by other methods. » Note: Installation of the optional printer hard disk is required to support the Accounting feature.
% 8 2 % After clicking on the Submit button, the user is linked to a new web page that offers display choices for the accounting information. The accounting records may be displayed immediately in the user's web browser, or uploaded as a file to the host for later printing. If Accounting is disabled, the following information is displayed: Mode Shows whether accounting is enabled or disabled.
% 8 2 % The Statistics hotlink on the home page jumps to the Statistics page. This page can be used to view current statistics about the consumables.
% 8 2 % Consumables Shows Max. Life, % Remaining, and Count Remaining of consumables Configuration Menu: No equivalent Maintenance Shows Max.
% 8 2 % & , The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site.
% 8 2 % Page refresh rate The rate at which information in the form is reset to the current printer settings.
% 8 2 % 3 < / : The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (http://www.qms.com). From the QMS web site you can access information about other QMS printers, contact information, a FAQ database (Frequently Asked Questions at http://www.qms.com/support, then click on FAQs), printer manuals, and online performance support.
% 8 2 % 9 8 "# % Your printer web page is supported with help and support tools located at the QMS web site. If you typed in the QMS online performance support address on the System Support page (Printer Help URL), when you click on the Online Help button on the printer home page you’ll be linked to an HTML page located at the QMS web site. From here you can link to a topic which applies to your specific problem.
% 8 2 % : ; . ( This page provides a listing of all printer menus, the options available, and the current setting. The format of the page, and information provided is similar to that provided by the Advanced Status Page printout.
% 8 2 % - " » Note: File Print requires system code 5.31 or higher for 100 Mbit Ethernet (or EN5.31 or higher for 10 Mbit Ethernet) for this feature, or a message is displayed indicating that file printing support is not available. Check the startup page; if the system code is not 5.31 or higher for 100 Mbit Ethernet (or EN5.31 or higher for 10 Mbit Ethernet), contact the Customer Response Center to update the printer’s software. See appendix A, “QMS Customer Support,” for more information.
-# .* / 0 1 Chapter 8, “Media Jams,” explains automatic jam recovery, discusses how to prevent media jams, and then provides detailed information on how to find and remove media jams.
&' ' * / / / “Introduction” on page 8-2 “Automatic Jam Recovery” on page 8-2 “Preventing Media Jams” on page 8-2 “Understanding the Media Path” on page 8-4 “Understanding Media Jam Status Messages” on page 8-6 “Removing Media Jams” on page 8-6
This chapter explains automatic jam recovery, discusses how to prevent media jams, and then provides detailed information on how to find and remove media jams. $ - ? The QMS magicolor 2+ Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.
% 9 A 2* Do not allow the output tray to overfill. Note: The face-down output tray has a 250-sheet capacity. Jamming may occur if you allow media to accumulate more than 250 sheets at a time. » Store media in a dry location away from moisture and humidity. Make sure you’ve loaded the media printing-side up. Many manufacturers place an arrow on the end of the wrapper to indicate the printing side.
4 * # % # 6 ' # ' Understanding the printer’s media path will help you locate media jams. The media cassette is located at the bottom front of the printer. The media is picked from the cassette, passed under the transfer drum, passed through the fuser, and delivered via the paper exit unit to the media exit tray, which is the top of the printer. Access to the media path, in case of a media jam is through the printer’s rear cover.
4 * # % # #0 Understanding the printer’s media path will help you locate media jams. The media cassette is located at the bottom front of the printer.
4 * A 2 * ** * 6 # $ ) # When a jam occurs, the message window on the control panel displays one of four messages: Misfeed Jam, Inner Jam, Outer Jam, Drum Jam, or Duplex Jam. Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jams may also happen if you’re using the wrong weight print media. Misfeed jams occur in the standard upper input feeder or lower input feeder.
5 2 9 A 2* 2 1 Remove the media cassette(s). 2 Pull out the jammed media. 3 Ensure that the media is lying flat in the cassette(s) and that it doesn’t exceed the media limit mark. 4 Slide the cassette(s) back into the printer. / 2 < 2 WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools.
5 2 9 A 2* 5 If there still is a jam message, open the printer’s top cover. Pull the top latch to release the top cover. Caution: If you have a duplex model, make sure you have opened the duplexer’s rear cover first. See “Duplexer Jams” on page 8-10. Forced opening of the top cover first may damage the unit. 6 Remove the jammed media by pulling it toward you. 7 If it didn’t come out easily, open the green fuser roller pressure release levers (one at each end of the fuser).
5 2 9 A 2* 8 Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s [and/or the duplexer’s] rear cover), not from the top of the fuser. This prevents any unfused toner from dirtying the fuser rollers. Caution: Be careful not to touch the transfer drum while removing jammed media. 9 Close the green fuser roller pressure release levers (one at each end of the fuser). 10 Close the top cover of the printer. 11 Close the rear cover of the printer.
5 2 9 A 2* 1 2 1 If you have a duplex model, open the duplexer’s top cover. If not, skip this section. Note: Use two hands to open the duplexer’s top cover to avoid twisting its hinge. » 2 Remove the jammed media by pulling it toward you. 3 Close the duplexer’s top cover. 4 If there still is a jam message, open the media cassette. 5 Remove the jammed media by pulling it toward you. 6 Close the media cassette.
5 2 9 A 2* 7 If there still is a jam message, remove the duplexer’s lower rear assembly. 8 Remove the jammed media by pulling it toward you. 9 Reinsert the duplexer’s lower rear assembly. 10 If there still is a jam message, open the duplexer’s rear cover.
5 2 9 A 2* 11 Tilt the paper path. Caution: Hold the paper path unit by its corners to avoid the unit catching your fingers between it and the cover. 12 Remove the jammed media in the paper path by pulling it toward you. If the media came out easily, close the duplexer’s rear cover. If the media did not come out easily, keep the duplexer’s rear cover open. 13 If there still is a jam message, open the printer’s top cover. Pull the top latch to release the top cover.
5 2 9 A 2* 14 Remove the jammed media by pulling it toward you. 15 If it didn’t come out easily, open the green fuser roller pressure release levers (one at each end of the fuser). » Note: The illustrations for steps 15 and 16 show the printer without the duplexer. However, the instructions are the same for both models.
-# .* / 0 1 16 Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s [and/or the duplexer’s] rear cover), not from the top of the fuser. Caution: Be careful not to touch the transfer drum while removing jammed media. Removing the media from the bottom prevents any unfused toner from dirtying the fuser rollers. 17 Close the green fuser roller pressure release levers (one at each end of the fuser). 18 Close the printer’s top cover. 19 Close the printer’s rear cover.
! " &' ' * / / / “Introduction” on page 9-3 “Status and Service Messages” on page 9-4 “HP-GL Error Codes and PCL Error Codes” on page 9-13 “Testing PC-Printer Communication” on page 9-14 “Testing Macintosh-Printer Communication” on page 9-22 “Printer Problem Checklist” on page 9-22 “OPC Belt Cartridge Problems” on page 9-24 “Control Panel Problems” on page 9-24 “Windows Driver Problems” on page 9-27
“CrownNet Problems” on page 9-27 “Output Problems” on page 9-29 “Duplexer Problems” on page 9-31 “Print Quality Problems” on page 9-32 “Image Defects” on page 9-34 “Placing a Service Call” on page 9-41
This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs. There are descriptions of common print quality problems with corresponding solutions. You’ll also find the information you’ll need to have before placing a service call if one becomes necessary.
* ** * 9 If you see this... It’s probably because... Do this... The colors look drastically wrong. The toner cartridges are not correctly installed. Check the toner cartridge installation. Refer to “C. Installing the Toner Cartridges,” in the Installation Guide. The startup page comes The transfer unit was out skewed. jarred open during the installation and needs to be closed. Refer to the steps in “B.
* ** * 9 This status message... means... ACC FILES GOT REMOVED The accounting option is No action needed. disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files. ACC JOB FILE FULL The job or paper file is full. If you want accounting enabled, copy the job accounting and paper accounting files to floppy disk(s), or transfer them to your host computer using ftp (if available).
* ** * 9 This status message... means... Do this... BACK PANEL OPEN The rear cover over the transfer Close the rear cover. unit is not closed. BELT CARTRIDGE MIS-INSTALLED The OPC belt cartridge is either Ensure that an OPC belt missing or incorrectly installed. cartridge is correctly installed. CANCEL JOB The Cancel key has been Press Select and the pressed, and one or more of the oldest job in the print print jobs in the print queue are queue will be canceled.
* ** * 9 This status message... means... Do this... CREATING XXXXXXXXXXXX FILE, PLEASE WAIT The specified accounting file is created when accounting is enabled and the files are not in existence or these files are created following a Reset Accounting. (XXXXXXXXXXXX represents the Job Accounting or Paper Accounting file. Wait. No other action needed. DRUM JAM Media has jammed in the drum Locate and remove the area. jam. DUPLEX JAM Media has jammed in the duplexer.
* ** * 9 This status message... means... Do this... FUSER OIL LOW The oil bottle for the fuser unit is If you have a new fuser running low. oil bottle on hand, you may want to install it now. If you don’t, order one now. A limited number of copies (about 100) will still print. However, when the oil runs out, the printer stops and the FUSER OIL EMPTY message appears. IDLE The printer is on line, but no jobs No action needed. are in process.
* ** * 9 This status message... means... Do this... PUT SIZE PAPER IN INPUTBIN BIN The Operator Control/Chain Inputbins is set to Off and the displayed cassette is empty. Refill it with the specified size media. SIZE is the media size detected by the engine, and INPUTBIN is the empty cassette. Refill the cassette with the specified size media. PUT SIZE PAPER IN ANY BIN Operator Control/Chain Inputbins is set to On and a chained cassette is empty.
* ** * 9 This status message... means... Do this... WAITING ON INPUT END JOB? The compiler is waiting on incoming data for the first job in the queue. The job may not have an end-of-job indicator and therefore cannot end. The message clears if more input arrives from the port or if you press the Cancel key. No other jobs can be printed until this job has ended. Wait until the job is finished and the printer goes idle to access the configuration menu.
* ** * 9 This service message... Means... CALL FOR SERVICE C3 NVRAM ERROR CALL FOR SERVICE D1 Y CLUTCH An error has been detected with the item indicated in the service message. Correction of these errors is performed by qualified QMS service personnel only. Contact your QMS vendor.
* ** * 9 This service message... Means... CALL FOR SERVICE F4 FUSER FAN See the information on the previous page.
8% 3 @ ( * %(3 @ ( * 8 9@5 > 5 > The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HP-GL Error Code PCL Description Error Code Description 0 Not enough memory for job. 0 Not enough memory for job. 1 Too many transformations. 1 State lost. 2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not recognized. 4 Out of memory for macros.
' * %( % ( 22 & 9 To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer. To create the test file, type the following commands at the DOS prompt: copy con printest.ps↵ showpage↵ ^D^Z↵ (All commands above except the DOS copy command are case sensitive and must be typed exactly as shown.) Showpage is a PostScript command that prints a blank page.
' * %( % ( 22 If everything is working correctly, you will see output such as: If it doesn't detect the printer on the network, which is usually an incorrect IP address or bad cabling, you will see the following: ' &) *# % % &) 2*
' * %( % ( 22 If you have the IP scheme set incorrectly on your PC, then you will get the following: 3 If you are running a UNIX box: a Open a window on your UNIX box. b In the window, type: ping ipaddress↵ 4 ( * (for example, ping 161.33.131.62↵) Next, you need to ftp and “put” a job to make sure that the jobs are going through to the printer. ) ( , Determine if the printer is actually receiving data from the workstation.
' * %( % ( 22 2 Open an ftp session at your PC or workstation by typing one of the following commands: ftp printername↵ ftp ipaddress↵ 3 (for example, ftp pctdv6↵) (for example, ftp 161.33.128.5↵) When prompted for a user name and password, press Enter for both. An ftp> prompt displays. Note: If a message displays denoting invalid password, contact your system administrator. Otherwise, continue.
' * %( % ( 22 The process will look like the following: If a page prints out, then you are communicating correctly. If not, contact the Customer Response Center. 6 At the ftp> prompt, end the ftp session by typing quit↵ 1 ! "" To send the PRINTEST.PS file (you just created) to the printer, type copy /b printest.ps lpt#↵ where # is the port number (1 to 3). Note: If the computer has more than one parallel port, they’re probably labeled.
' * %( % ( 22 delete it. b Then type MODE LPT1:,,P↵ The “P” represents infinite retry and it tells the PC to send print jobs until the printer accepts them. c Restart the PC and retry the communication test. Refer to your DOS documentation for more information. " . 1 To send the PRINTEST.PS file you just created to the printer, type copy /b printest.ps com#↵ where # is the port number (1 to 4). Note: If the PC has more than one serial port, they're probably labeled.
c If the serial settings (baud rate, parity, data bits, and stop bits) shown on the startup page match those in your AUTOEXEC.BAT file, you need make no further changes. Go to the section “Changing Serial Settings” later in this chapter. If the printer’s serial port settings are different from your PC’s settings, use the printer control panel, as described in the following section, “Changing Serial Settings,” to make them match.
Press this key... to... The message window reads... Select Access the Baud Rate menu. BAUD RATE *9600 Next (one or more times) Advance to the correct baud rate. BAUD RATE # Select Select the displayed baud rate. # IS SELECTED SERIAL BAUD RATE » Note: If you need to change other settings, press the Next key to access the appropriate menu option, and then return to the point where you press the Select key to access the Administration menu and select the new settings.
' * *# % ( 22 & # '9 You can check communication between the printer selected in the Chooser and the Macintosh by sending a file to the printer from an application (see your application documentation for more information) or by printing a directory, as described here: 1 Display a disk or folder window. 2 Set up page information. 3 a From the File menu choose Page Setup.
% % &) 2 (# >) * 2 Is the power cord plugged securely into both the power outlet and the printer? Check the power cord connection. Is the printer power switch in the On position (pushed in)? Is the power outlet working? Does the line voltage from the power outlet match the printer’s power requirements? See appendix B, “Technical Specifications,” in the Reference manual. Can you print a status page? YES - Go to question 3.
%( 6 ) ( % &) 2* 4 5 If you still cannot identify the problem, contact your QMS vendor. Is the printer printing codes or not printing at all when in ESP mode? Reconfigure the port to the specific printer emulation of the file you are trying to print. See chapter 4, “Printer Configuration,” in the Reference manual for instructions. If a PostScript file prints PostScript statements while the printer is in ESP mode, increase the ESP timeout.
( ) % ) % &) 2* memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory. On a LocalTalk network, Macintosh computers sometimes interfere with each other. If this happens often, reinstall the LaserWriter and Laser Prep files, which reset the printer. If neither of these is the problem, place a service call to your QMS vendor.
( ) % ) % &) 2* 8 Have you verified that the driver is the one for your particular QMS printer? Delete it and reinstall it. 9 If you are printing from Quark or PageMaker, have you installed the correct ppd/pdf? 10 Turn on error handler under Administration/StartupOptions/Do Error Handler/Yes. 11 Reboot the printer and reprint the job. Do you get an error page? If you still have not solved the problem, call the Customer Response Center toll free at (877) 778-2687.
- "* : 9 % &) 2* # If your printer is having trouble printing when using PostScript emulation, you should turn on the Error Handler in the control panel menu. Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job. Menu Administration/Startup Options/Do Error Handler Choices Yes—Load the Error Handler on reboot. No—Don’t load the Error Handler on reboot.
( " / % &) 2* Is the printer plugged in, turned on, and correctly configured? Do the printer startup and status pages list the interface? Is the configuration information correct? Is the interface enabled? Is the appropriate protocol (or protocols) enabled? Are all printer and protocol addresses configured correctly? The best method for solving CrownNet problems is to print a configuration page. Print a configuration page by doing the following.
% &) 2* 2 If both values are greater than zero, proceed. If either are zero, then you are not connected to the network, and won't be able to print. Call QMS Customer Response Center at 877-778-2687 (toll free) for technical support. 3 Verify that your protocol is enabled—for example, TCP/IP, Lan Man, etc. 4 Verify that your information is void of typographical errors—for example in the Print Server Context (in all caps). For example, NETWARE411 MC2PLUS.PRINTERS.SUPPORT.
% &) 2* To allocate the correct amount of memory, use the Memory/Quick Config menu to choose the correct resolution and paper size for your printing. See chapter 4, “Printer Configuration,” in the Reference manual for more information. 5 If a blank startup page ejects or blank pages come out during a printing job, try the following: 1 Check the toner cartridges. The image does not print if the cartridges are empty.
: ) 0 % &) 2* After an extended idle period, this 50-page interval automatically resets to 200 pages. This process is provided to maintain the rated duty cycle of the printer and to ensure reliable printer operation with optimum output quality. # $ " % Plain paper and limited thick stock up to 28 lb bond (105 g/m²) can be auto duplexed on the EXD model. For heavier weights, manual duplexing is recommended.
% ) , % &) 2* Caution: Always open the duplexer’s rear cover before opening the printer’s or duplexer’s top cover. Forced opening of the top cover first may damage the unit. Open and then close the covers to confirm that they are securely closed. 9 Ensure that the duplexer’s lower rear assembly is firmly seated in the printer. 10 If you turned the printer off, ensure that you have turned the printer on again and waited for it to warm up.
% ) , % &) 2* Toner can settle in the cartridges. To redistribute the toner, remove the toner cartridge and gently rock it from side to side. Then reinsert the cartridge and try printing again. 6 If, after rocking the toner cartridge, the print quality does not improve and/or the x TONER LOW message remains on, replace the toner cartridge. 7 Before you place a service call, ensure all the required user cleaning has been conducted. 8 Place a service call to your local vendor.
2 : B * 0 , The following list includes several image defects with possible solutions. Try the solutions in the sequence given. If the solutions listed don’t solve the problem, place a service call to your local vendor. See the next section in this chapter, “Placing a Service Call.” $ Print quality problems are those related to the appearance of the pages you print. Print quality problems include white lines on the page, uneven colors, and other print distortions.
2 : B * 5 ! 5 5 One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge. 5 5 < & @ 5 5 Check that the printer is on a hard, level surface. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge. One or more toner cartridges may be defective.
If there is insufficient gloss of the printed image, Check the fuser oil condition. If there is insufficient fusing and the image comes off when the printed image is rubbed, Check your media type—envelopes, glossy stock, labels, transfer media, and thick stock have to be set in the Thick Stock mode.
2 : B * / # If the edge of an image is missing or optical density declines Check the toner cartridge in question, and install new one, if necessary. Check the OPC belt cartridge, and install new one, if necessary. 1 / < If mixing of colors occurs in the printed image: Ensure that the printer’s front cover is closed. Remove the toner cartridges and gently rock them five or six times to redistribute the toner.
2 : B * If spots appear on the printed image: Check the surface of the OPC belt, clean up the foreign particle, and replace the OPC belt if necessary. Install new toner cartridges.
2 : B * ! Remove the toner cartridges and gently rock them horizontally five or six times to redistribute the toner. Then, reinstall the cartridges. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. Check your media type—envelopes, glossy stock, labels, transfer media, and thick stock have to be set in the thick stock mode.
2 : B * " Remove the toner cartridges and gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges. Install new toner cartridges. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge. , The laser lens may be dirty. Clean the lens as described in chapter 6, “Printer Care.” The corona wire inside the OPC belt cartridge might be dirty.
%) ( )) 9 ) If you have a problem you cannot resolve, contact your local vendor. Your local vendor is best equipped to immediately handle any problem you may encounter. If you have technical questions your vendor is unable to answer, contact the QMS Customer Response Center (see appendix A, “QMS Customer Support.
$$ & & & “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-4
* B ! ' ! $$ Several sources of help and information are available, depending on the type of help you need. - . / Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems. - / Often, “printing” problems have more to do with the application being used than with the printer.
* B . , You can contact the QMS Customer Response Center (CRC) in four different ways: Telephone—You can call the CRC toll-free at (877) 778-2687 (US) Monday– Friday, 7:00 am–6:00 pm, Central Time.
- ) " BB * ( ! ) *'' . + General Contact Telephone Answer Base FAQs Fax Email Internet Product Registration # , 1 (334) 633-4300 http://www.qms.com/support, then click on Answer Base http://www.qms.com/support, then click on FAQs 1 (334) 633-4866 info@qms.com http://www.qms.com/usa.html Internet: http://www.qms.
- ) " BB * . General Contact Telephone Fax Internet Supplies and Accessories 1 (905) 206-0848 1 (905) 206-0903 http://www.qms.com/usa.html Parts 1 (903) 206-0848 extension 238 Sales 1 (800) 268-0343 x223 National Service On-Site Service and Depot Repair Information 1 (800) 268-4969 Spare Parts Ordering and Information 1 (905) 206-9234 x238 8:30 am–5:00 pm Eastern Time 8:30 am–5:00 pm Eastern Time .
- ) " BB * Belgium, Netherlands, and all unlisted countries Planetenbaan 60 ‘Corner Plaza’ 3606 AK Maarssen The Netherlands Telephone Fax, Benelux Fax, EMEA Helpdesk Email Internet Telephone, Belgium Telephone, The Netherlands Internet helpdesk@qms.nl http://www.qms.nl/q_info http://www.qms.fr, then click on F.A.Q. 800 76 77 87 76 http://www.qms.
- ) " BB * Via della Repubblica 56 43100 Parma Italy Telephone Fax, EMEA Fax, Italy Helpdesk Email Internet Internet (+39) 52–1231 998 +31 30 241 2517 (+39) 52–1232 902 helpdesk@qms.nl http://www.qms.nl/q_info http://www.qms.nl ( Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Norway, Sweden and Denmark Telephone Fax, EMEA Fax, Nordic Helpdesk Email Internet Internet ) helpdesk@qms.nl http://www.qms.nl/q_info http://www.qms.
- ) " BB * * United Kingdom and Ireland Old Bridge House, The Hythe Staines, Middlesex TW18 3JF United Kingdom Telephone Fax, EMEA Fax, UK Helpdesk Email Internet Telephone, Ireland Telephone, UK Internet (+44) 1784–442255 +31 30 241 2517 (+44) 1784–461641 helpdesk@qms.nl http://www.qms.nl/q_info 1800 55 31 11 0800 96 40 92 http://www.qms.
# &' ' * / / / “Introduction” on page B-2 “Menu Chart Conventions” on page B-2 “Operator Control Menu” on page B-3 “Administration Menu” on page B-4 “Installation Menu” on page B-10
Use this chapter as a quick reference for understanding and navigating the printer’s configuration menu. The following menu charts are provided: Operator Control menu on page B-3 Administration menu on page B-4 Installation menu on page B-10 # ' The following conventions are used in the menu charts: 6 Some menu choices are marked as optional or with a w/item, indicating that the selection appears in the menu only when the option is installed.
( ) 7* # Idle Operator Control Copies Duplex** Collation Orientation Inputbin Administration 001-999 Off, Long Edge, Short Edge Off, On Portrait, Landscape Upper, Optional* Chain Inputbins Off, On Color Separation Off, On Color Model Color Matching Media Custom Bin Consumables Accounting*** Installation* Full Color, Monochrome ICC RGB Source, ICC Simulation, ICC PCL Source, Link Quality, SIM in RGB Links For Upper Bin, For Optional Bin* Upper, Optional
2 * # Idle Administration Communications Emulations Special Pages Startup Options Memory Engine Optional NIC* Resident NIC (see page Timeouts Serial Parallel ESP Default PostScript PCL 5e HP-GL LinePrinter Operator Control B-5) TIFF* CALS* CGM* LN03+* Print Status Registration Pg Header Page TrailerPage Header Inputbin Trailer Inputbin Calibration CMM Profile Page Status Page Type Toner Low Act. Inputbin 1 Name Energy Saver Inputbin 5 Name Def.
2 * * - - / - ' .
2 * ' "& Idle Administration Communications Optional NIC* Resident NIC CrownNet Common EtherTalk Protocol Disabled Enabled LAN Manager Network Ident LaserWriter QMS RC Res HP Zoner Res NetWare TCP/IP Connection Zone Name Conventional Spooling Both Zone Part 1 Zone Part 2 Default *Optional 6
2 * Idle Administration Communications Optional NIC* Resident NIC CrownNet Common EtherTalk Protocol Disabled Enabled LAN Manager NetWare Printer Name Default Name TCP/IP Yes No *Optional 6
2 * 9 Idle Administration Communications Optional NIC* Resident NIC CrownNet Common Protocol Disabled Enabled EtherTalk Config PServer File Srv Name [1] File Srv Name [2] File Srv Name [3] Default PServer Name [1] PServer Name [2] PServer Name [3] Job Check Delay Conf Check Delay Burst Mode PServer Context [1] PServer Context [2] PServer Context [3] LAN Manager R/N Printer #1- 8 Printer Slot # PServer Name [1] PServer Name [2] PServer Name [3] Default NetWare TCP/IP F
2 * '.
* )) # Idle Installation* Operator Control Operator Passwrd (Enter password) Use Operator Pwd Off, On Admin Password (Enter password) Use Admin Pwd Off, On Administration *Optional, requires security key 6
$ % " &' ** 3 / / / “Introduction” on page C-2 “Remove Cables and Cassette(s)” on page C-3 “Remove the Toner Cartridges” on page C-3 “Remove the OPC Belt Cartridge” on page C-3 “Prepare the Fuser Unit” on page C-5 “Change the Waste Toner Pack” on page C-9 “Remove the Lower Input Feeder” on page C-11 “Repack the Printer” on page C-14
If you need to relocate or ship your printer after it’s been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid. Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer. You must use the instructions given in this section before repacking the printer in its original shipping carton with the original packing materials.
5 2 9 ( &) * ( ** ;*< - : ; » Note: If you’re returning the printer for service, you don’t need to return the power cable, interface cables, or media cassette(s). 1 Turn off the printer. 2 Remove the power cable and all interface cables. 3 Remove the media cassette(s) from the printer. - ' & 1 Open the printer’s front cover.
5 2 9 # %( 6 ) ( 2 If you have a duplexer, open the duplexer’s rear cover. If not, skip to step 3. 3 Open the printer’s top cover. Leave all the covers open during the entire repacking procedure. 4 » ( With the printer’s front and top covers open, rotate up the green lock levers at each end of the OPC belt cartridge slot, and lift the cartridge out of the printer. Note: The illustrations below show the printer without the duplexer.
% 4 5 # 7 * Replace the protective sheet around the OPC belt cartridge and the tension release pin on each side. Insert the pin until you feel some resistance, move it forward (toward the silver corona unit), and then slide it in the rest of the way. The tension-release pins protect the belt and its cleaning blade by relieving tension during movement. 6 Repack the OPC belt cartridge in its original shipping bag.
% 4 # 7 * 1 If it’s not already open, open the duplexer’s rear cover. If you do not have a duplexer, skip to step 2. ( 2 If it’s not already open, open the printer’s top cover. 3 At the top of the fuser, rotate the two green lock levers to release the oil bottle. 4 Remove the oil bottle. Caution: Hold a sheet of paper under the oil bottle as you remove it, so no oil drips into the printer.
% 4 # 7 * 5 Place the oil bottle in an oil-proof container, such as a plastic bag, until you’re ready to reinstall it. 6 Use an eye-dropper to remove any excess oil from the fuser. Dispose of the oil following local safety laws and regulations. 7 » Stuff several clean, wadded paper towels into the space normally occupied by the oil bottle to absorb any residual oil during shipment. Note: Don’t force the paper towels in, but make sure there are enough to fill the space.
% 4 # 7 * 8 Close the green lock levers to secure the cleaning roller. 9 Install the fuser roller shipping restraints. These restraints protect the fuser rollers from damage during a move by removing the pressure between the two rollers. They must be removed again before printing. ( a Open the green pressure-release levers (one at each end of the fuser) to separate the two rollers in the fuser. b Insert the two fuser roller shipping restraints between the fuser rollers.
(# # - * ' % > c Close the green pressure-release levers (one at each end of the fuser). When correctly positioned, the fuser roller shipping restraints fit snugly between the rollers. Keep all the covers open to change the waste toner pack. ' ' ! & . 1 » With the printer’s front cover open, remove the waste toner pack from the printer. Note: The illustration below shows the printer without the duplexer.
(# # - * ' % > 2 Use the label on the side of the old waste toner pack to seal the opening, and then dispose of the old pack in accordance with safety laws and regulations in your area. 3 ,- Install a new waste toner pack. This ensures that no waste toner is shaken into the printer during shipment. ( 4 Close the printer’s front and top covers. 5 If you have a duplexer, close the duplexer’s rear cover.
5 2 9 # 3 " 7 - ' 5 * Caution: If you have an EXD (duplex) model, the lower input feeder must not be removed, even for shipping. If you don’t have a lower input feeder installed on the CXE or DXE models, skip to “Repack the Printer” on page C-14. 1 Remove the plastic side covers from the sides of the input feeder. Note: The illustrations for steps 1 through 5 show the printer without the duplexer. » 2 Remove the printer cover plate.
5 2 9 # 3 " 7 5 Unscrew the thumbscrews that attach the two brackets (one on each side of the printer) to the lower input feeder. 6 Remove the two metal brackets from underneath the sides of the printer. Angle the bracket out, and then, slide it out of the hole underneath the printer. 7 ( 4 0 , ' Place tape on the printer as shown in the illustration.
5 2 9 # 3 " 7 WARNING! Your printer weighs approximately 66 lbs (30 kg) without consumables. Be sure to have help when lifting and moving it. ACHTUNG! Das Gewicht dieses Druckers beträgt ohne Verbrauchsmaterial ca. 30 kg. Bitte versuchen Sie niemals, den Drucker alleine anzuheben oder zu transportieren. » 8 With the help of another person, pick up the printer by its four corners, lift it from the lower input feeder, and place the printer on a table.
5 > # % - * . ' 1 Ensure that the fuser and fuser cleaner roller are in the printer. 2 With another person’s help, put the printer into the plastic bag, and place the printer into the base tray of the shipping carton. 3 Pack the printer for shipment as shown in the illustration. 4 If you’re also shipping the power cord and any manuals with the printer, place them in the package. Note: Don’t ship these items if you’re returning the printer for service.
5 > # % 1 Ensure that the fuser and fuser cleaner roller are in the printer. 2 Place tape on the printer as shown in the illustrations.
3 With another person’s help, put the printer into the plastic bag, and place the printer into the base tray of the shipping carton. 4 Pack the printer for shipment as shown in the illustration. 5 If you’re also shipping the power cord and any manuals with the printer, place them in the package. Note: Don’t ship these items if you’re returning the printer for service. » 6 Ensure that the top of the carton is securely taped. 7 Put the shipping straps around the carton.
& Acc already disabled message 9-4 Acc already enabled message 9-4 Acc disabled message 9-4 Acc enabled message 9-4 Acc file x% full message 9-5 Acc files got removed message 9-5 Acc files not empty message 9-5 Acc job file full message 9-5 Acc paper file full message 9-5 Active jobs message 9-5 Adjust x bin message 9-5 Advanced printing features Memory 4-3 Agfa FotoFlow 5-7 AM screening 5-9 Amplitude modulation (AM) 5-9 Apple ColorSync 5-7 AppleTalk Testing communication 9-22 Back panel open me
Cannot shrink message 9-5 Cartridge See OPC belt cartridge or Toner cartridge Cassette Chaining Loading, paper 3-2 Removing C-3 Chaining Cassette Input bin 4-6 Tray Check cleaning roller message 9-6 Check waste toner message 9-6 CIE 5-5 Cleaning Cleaning solutions 6-19 Duplexer 6-8 Exterior 6-19 Laser lens 6-14 Paper exit plates 6-19 Transfer roller 6-4 Cleaning blade 6-12 Cleaning roller Replacing 6-24 Close engine door(s) message 9-6 Codes Error 9-13 Collation 4-7 Collation, enabling Collation, disabling
Data indicator 2-8 Stays lit 9-24 Densitometer 5-9 Documentation Overview of this manual 1-8 Standard 1-4 DOS mode command 9-19 Drum jam message 8-6, 9-7 Duplex jam message 9-7 Duplex, definition 3-17 Duplexer Cleaning 6-8 Duplexer Jams 8-10 Duplexer unit open message 9-7 Duplexer, lower rear cover 6-17 Duplexing Auto duplexing 4-10 Letterhead 4-10 Manual duplexing 4-10 EfiColor 5-7 End job message 9-7 End job? message 9-10 Ending a print job 4-13 Envelopes Formatting 3-9 Loading 3-11 Printing 3-9, 3-11
Idle Status message 9-8 Idle message 9-8 Image defects 9-34 Indicator light 9-23 Indicators Control panel 2-7 Data, stays lit 9-24 Message 2-7 Online 2-7 Ready 2-7 Initializing Status message 9-8 Initializing message 9-8 Inner jam message 8-6, 9-8 Input bin See Inputbin Input buffer sizes Hotlink 7-13 Input idle printing message 9-8 Inputbin Chaining 4-6 Internet A-2 Irregular print 9-36, 9-37 Jam Duplexer 8-10 Jam message Duplexer 8-10 Fuser roller 8-13 Media cassette 8-10 Misfeed 8-6 Jams Locating 8-6 Me
Media Loading 3-2 Path 8-4 Media jams Removing 8-6 Media path 8-4 Memory Configuration, current 7-15 Memory clients PDF printing 4-5 Menu key 2-9 Message 2-6 Message indicator 2-7 Message window 2-6 Language, changing 2-7 Setting message window language 2-6 Messages 9-4 See Service Message See Status Message Misfeed jam message 8-6, 9-8 Mode command (DOS) 9-19 Moving, printer 1-9, C-2, C-13 Replacement packaging C-2 NetWare menu B-8 Next key 2-9 Non-sensed media sizes 4-11 OHP film 3-15 Oil bottle See
Print quality problems 9-32 Blurred background 9-35 Distortions 9-34 Irregular print 9-36, 9-37 Printout too dark 9-38 Printout too light 9-39 Specific 9-34 Toner smudges 9-39 Uneven blacks 9-34 Uneven print density 9-40 White lines 9-34 Printer All pages do not print 9-30 Blank pages 9-30 Cleaning 6-2, 6-19 Cleaning, exterior 6-19 Handling 6-2 Home page 7-6 Jobs, hotlink 7-19 Lifting 6-3 Location requirements 2-10 Name, assigning 7-2 Problem checklist 9-22 Replacement packaging C-2 Resets 9-26 Setting, hot
Spotting 9-38 Startup page Will not print 9-25 Status message Acc already disabled 9-4 Acc already enabled 9-4 Acc disabled 9-4 Acc enabled 9-4 Acc file x% full 9-5 Acc files got removed 9-5 Acc files not empty 9-5 Acc job file full 9-5 Acc paper file full 9-5 Adjust x bin 9-5 Back panel open 9-6 Belt cartridge misinstalled 9-6 Bin jam 9-5 Cancel all jobs 9-6 Cancel job 9-6 Cannot shrink 9-5 Check cleaning roller 9-6 Check waste toner 9-6 Close engine doors(s) 9-6 Created files 9-6 Creating x file 9-7 Drum
Toner cartridges, starter 3-17 Toner empty message 9-9 Toner misinstalled message 9-9 Toner smudges 9-39 Top cover open message 9-9 TR unit misinstalled message 9-9 Transfer roller Cleaning 6-4 Transport jam message 9-9 Tray Chaining Troubleshooting All pages do not print 9-30 Checklist, problem 9-22 CrownNet 9-27 Error codes 9-13 Image defects 9-34 Jam message stays on 9-26 Kanji 9-31 Print quality 9-32 Printer problem checklist 9-22 Printer resets 9-26 Service call, placing 9-41 Windows driver 9-27 T-shir
