Installation Manual

IRIS OEM Edition Hardware Reference Manual
Doc. # 7430-0549-01 Rev. B Page 33
12 Appendix A. Warranty and Support Information
12.1 Customer Service
As a Crossbow Technology customer you have access to product support services, which
include:
•
Single-point return service
•
Web-based support service
•
Same day troubleshooting assistance
•
Worldwide Crossbow representation
•
Onsite and factory training available
•
Preventative maintenance and repair programs
•
Installation assistance available
12.2 Contact Directory
United States: Phone: [phone] (8 AM to 5 PM PST)
Fax: [phone] (24 hours)
Email: [e-mail]
Non-U.S.: refer to website www.xbow.com
12.3 Return Procedure
12.3.1 Authorization
Before returning any equipment, please contact Crossbow to obtain a Returned Material
Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:
•
Name
•
Address
•
Telephone, Fax, Email
•
Equipment Model Number
•
Equipment Serial Number
•
Installation Date
•
Failure Date
•
Fault Description