User Manual

MPR/MIB User’s Manual
Page 52 Doc. # 7430-0021-07 Rev. B
18 Appendix B. Warranty and Support Information
18.1 Customer Service
As a Crossbow Technology customer you have access to product support services, which
include:
• Single-point return service
• Web-based support service
• Same day troubleshooting assistance
• Worldwide Crossbow representation
• Onsite and factory training available
• Preventative maintenance and repair programs
• Installation assistance available
18.2 Contact Directory
United States: Phone: [phone] (8 AM to 5 PM PST)
Fax: [phone] (24 hours)
Email: [e-mail]
Non-U.S.: refer to website www.xbow.com
18.3 Return Procedure
18.3.1 Authorization
Before returning any equipment, please contact Crossbow to obtain a Returned Material
Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:
• Name
• Address
• Telephone, Fax, Email
• Equipment Model Number
• Equipment Serial Number
• Installation Date
• Failure Date
• Fault Description