User's Manual

28 Verifier
®
Sentry Operator Manual 870391 V1.0
IntroductionWarranty
Cross Match's obligations hereunder are contingent upon your providing the Product serial number as proof-of-
purchase, and upon Cross Match's determination that the suspected malfunction is actually due to defects in material or
workmanship.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES RELATED TO THE CROSS MATCH
PRODUCT, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY
EXPRESSLY DISCLAIMED BY CROSS MATCH. THIS LIMITED WARRANTY IS NOT TRANSFERABLE OR
ASSIGNABLE TO ANY THIRD PARTY AND SHALL BE FOR THE SOLE AND EXCLUSIVE BENEFIT OF
THE ORIGINAL PURCHASER OF THE CROSS MATCH PRODUCT COVERED HEREUNDER; ANY
ATTEMPTED TRANSFER OR ASSIGNMENT HEREOF SHALL BE VOID AB INITIO.
Cross Match reserves the right to improve/modify products at any time, at its sole discretion, as it deems necessary.
Out-of-Warranty Repairs
When warranty coverage for your Cross Match Product lapses, or for repairs or replacements not covered by Cross
Match's warranty, (i) you will pay for all repairs at Cross Match's then-prevailing hourly labor rate (with a one hour
minimum) plus parts and shipping, (ii) you will pay Cross Match's then-current price for all replacement Products plus
shipping, and (iii) you will pay Cross Match's then-prevailing hourly labor rate (with a one hour minimum after the first
15 minutes) for telephone support in 15 minute increments.
To obtain out-of-warranty service, you must obtain an RMA number and send the affected Product, at your expense, to
the designated Cross Match Service Center for inspection. You will be contacted with an estimated price and time of
repair or replacement after analysis. No repairs or replacements will be made until Cross Match receives a Purchase
Order or credit card number from you. You shall pay return freight charges, which will be added to the invoice, for the
return of the repaired Product or replacement Product.
In the event you decide not to have a unit repaired or replaced after receiving a repair estimate, there will be a one hour
labor charge at the prevailing hourly rate for evaluation plus return freight charges.
At your request, Cross Match will, for a premium, ship a refurbished unit to you in exchange for the failed unit. Cross
Match will contact you with a price for the exchange after receipt of the failed unit. The shipment will be made when
Cross Match receives a Purchase Order or credit card number from you. You will pay return freight charges, which will
be added to the invoice, for the exchange unit. The original returned Product will become the property of Cross Match
and will not be returned to you. The refurbished unit will retain the remaining warranty term of the original returned
Product.