User's Manual

27
Warranty
THIS CHAPTER CONTAINS THE CROSSMATCH WARRANTY FOR THE SENTRY.
Warranty and Remedy
Cross Match Technologies, Inc. (Cross Match) warrants that the Cross Match Product (other than customized
software) you have purchased will be free from defects in material and workmanship in normal service and under
normal conditions for a period of one year from the date of shipment. Normal service and normal conditions are
defined in the Product documentation. This Limited Warranty is subject to the terms and conditions set forth below.
Repair or Replacement: Unless otherwise stated herein, the sole obligation of Cross Match and your exclusive remedy
and recourse under this Limited Warranty is for Cross Match, at its sole election, to either (i) repair the suspected
defective Product and return the same to you or (ii) replace the suspected defective Product, all on the terms set forth
below. The repair or replacement will provide you with a Product which, in Cross Match's opinion, performs
consistently with its age and usage.
If you become aware that your Cross Match Product is defective in material or workmanship in normal service and
under normal conditions during its one year Limited Warranty period, then you must promptly contact Cross Match's
Customer Care Center, describe the suspected defect in detail and request a Return Merchandise Authorization (RMA)
number prior to sending the affected Product for repair or requesting a replacement product. Please see your product
manual for more information on RMA's. You will pay the freight to send the Product to Cross Match's designated
Service Center, and Cross Match will pay the freight to return the repaired Product to you. Each repaired or
replacement Product is warranted (as set forth herein) for the remaining portion of the original one year Limited
Warranty.
THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY AND CROSS MATCH'S SOLE
AND EXCLUSIVE LIABILITY IN CONNECTION WITH YOUR CROSS MATCH PRODUCT, AND IS IN LIEU
OF ANY AND ALL OTHER REMEDIES WHICH MAY BE AVAILABLE TO YOU.
Limitations
This limited warranty does not cover visits to repair the Cross Match product at your premises, or the commissioning
of the Product on site. This Limited Warranty is not a warranty, guarantee or promise that your Cross Match Product
will conform to its specification or will not fail. Some defects and failures are not covered.
Cross Match shall incur no liability under this Limited Warranty and this Limited Warranty is voidable by Cross Match
if in Cross Match's sole reasonable opinion: (a) the Product is used other than under normal use and under proper
environmental and/or electrical conditions, as specified in the Product manual; (b) the Product is not maintained as
specified in the Product manual; (c) the Product is subject to abuse, misuse, neglect, accident, flooding, storm,
lightning, power surges, dirty power, third-party errors or omissions, or acts of God; (d) the Product is modified or
altered (unless expressly authorized in writing by Cross Match); (e) the Product is installed or used in combination or
in assembly with products not supplied or authorized by Cross Match; (f) there is a failure to follow specific
restrictions or operating instructions; or (g) payment for the Product has not been timely made.
This Limited Warranty includes software “updates” (a revision or minor change to a Product intended to correct
defects and provided as a change in the then current release of the Product). Software updates may be made from time
to time in Cross Match's sole discretion. This Limited Warranty does not cover software “upgrades” (a revision to a
Product that adds new enhancements and functionality resulting in a new release of the Product) or any software
product or interface customized by Cross Match to meet Purchaser's specific requirements or Purchaser furnished
equipment or software. Software upgrades may be available for purchase from time to time at Cross Match's then
current published prices.
This Limited Warranty does not provide additional hardware or computing platform software or its installation when
required by Cross Match software supplied hereunder. If required, these may be obtained from Cross Match at the
published prices in effect at such time.
The Limited Warranty does not cover nondurable consumable items including, but not limited to, batteries, paper,
silicon pads, cleaning solution, towels, printer cartridges and cables. Replacement supplies of these items may be
ordered by contacting Cross Match Sales at 866-725-3926. This Limited Warranty does not cover third party
peripheral equipment (such as laptops and printers) that are not provided by Cross Match.