User's Manual

28 Verifier
®
Sentry Operator Manual 870391 V1.0
IntroductionWarranty
COVERED HEREUNDER; ANY ATTEMPTED TRANSFER OR ASSIGNMENT HEREOF SHALL BE
VOID AB INITIO.
Crossmatch reserves the right to improve/modify equipment at any time, at its sole discretion, as it deems necessary.
Out of warranty repairs:
When warranty coverage for your Crossmatch Equipment lapses, or for repairs or
replacements not covered by Crossmatch’s warranty, (i) you will pay for all repairs at Crossmatch’s then-prevailing
hourly labor rate (with a one hour minimum) plus parts and shipping, (ii) you will pay Crossmatch’s then-current price
for all replacement Equipment plus shipping, and (iii) you will pay Crossmatch’s then-prevailing hourly labor rate
(with a one hour minimum after the first 15 minutes) for telephone support in 15 minute increments.
To obtain out-of-warranty service, you must obtain an RMA number and send the affected Equipment, at your expense,
to the designated Crossmatch Service Center for inspection. You will be contacted with an estimated price and time of
repair or replacement after analysis. No repairs or replacements will be made until Crossmatch receives a Purchase
Order or credit card number from you. You shall pay return freight charges, which will be added to the invoice, for the
return of the repaired or replaced Equipment.
In the event you decide not to have a unit repaired or replaced after receiving a repair estimate, there will be a one hour
labor charge at the prevailing hourly rate for evaluation plus return freight charges.
At your request, Crossmatch will, for a premium, ship a refurbished unit to you in exchange for the failed unit.
Crossmatch will contact you with a price for the exchange after receipt of the failed unit. The shipment will be made
when Crossmatch receives a Purchase Order or credit card number from you. You will pay return freight charges,
which will be added to the invoice, for the exchange unit. The original returned Equipment will become the property
of Crossmatch and will not be returned to you. The refurbished unit will retain the remaining warranty term of the
original returned Equipment.