User's Manual

6-2 D SCAN
®
AUTHENTICATOR CF™ User Manual V2.0
Problems and Corrections
4 Initialize the Authenticator again.
More actions to correct the problem
Contact the Technical Support department.
Initialization failed
The error messages displayed:
None. However the yellow processing light is on.
First actions to correct the problem
1 Verify USB cable is firmly connected to the computer or hub.
2 Initialize the Authenticator again.
More actions to correct the problem
1 Open the Windows Task Manager and close the AU_HAL Server.exe.
2 Initialize the Authenticator again.
3 Contact the Technical Support department.
Dark image sections
The error messages displayed:
None
First actions to correct the problem
1 Clean the processing surface.
2 Ensure that you have no direct light exposure shining onto the processing
surface.
3 Verify the correct installation of all software and hardware components.
More actions to correct the problem
Contact the Technical Support department.
Visualization and processing speed too slow
The error messages displayed:
None
First actions to correct the problem
1 Verify the system requirements. See, “System requirements” on page 2-6.
2 Verify that you do not use a USB 1.1 interface port.
More actions to correct the problem
Contact the Technical Support department.