Specifications
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Repairs
If your product requires warranty, extended warranty, or
non-warranty repair service, call Critikon and a
representative will assist you.
Estimates for non-warranty repairs are provided at no
charge; however, the product must be sent to Critikon for
an estimate.
To facilitate prompt service in cases where the product has
external chassis or case damage, please advise the
representative when you call.
The representative will record all necessary information and
will provide a Return Authorization Number. Prior to
returning any product for repair, a Return Authorization
Number must be obtained.
Packing Instructions
If you have to return goods for service, follow these
recommended packing instructions:
• Remove all hoses, cables, sensors, power cords, and
ancillary products from the Monitor before packing.
• Wherever possible use the original shipping carton and
packing materials.
• Observe the environmental conditions detailed in
Appendix A.
It is recommended that all returned goods be insured.
Claims for loss or damage to the product must be initiated
by the sender.
Service Manuals
Service Manuals containing calibration and repair
information can be ordered from Critikon. These manuals
also include full schematic diagrams, assembly drawings,
and spare parts lists.
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