Service manual

1-10 DINAMAP
®
ProCare Monitor Revision D
2009381-001
Introduction: Service Policy
ensure that they are not the cause of the problem. If you are unable to resolve
the problem after checking these items, contact GE Medical Systems Information
Technologies. Prior to calling, please be prepared to provide:
 product name, model number, and serial number
 a complete description of the problem
If repair parts or service are necessary, you will also be asked to provide:
 the product serial number
 the facility's complete name, address, and account number
 a purchase order number if the product is to need of repair or when you
order spare parts
 the facility's GE Medical Systems Information Technologies account number,
if possible
 the appropriate part number for spare or replacement parts
Service
If your product requires warranty, extended warranty or non-warranty repair
service, call Customer Support and a representative will assist you. To facilitate
prompt service in cases where the product has external chassis or case
damage, please advise the Customer Support representative when you call.
The Customer Support representative will record all necessary information and
will provide you with a Return Merchandise Authorization Number (RMA). Prior to
returning any product for repair, you must have a RMA number. Contact GE
Medical Systems Information Technologies at 1-800-558-7044.
Monday through Friday, 8:00 a.m. to 6:00 p.m. EST, excluding holidays.
Packing Instructions
Follow these recommended packing instructions.
 Remove all hoses, cables, sensors, and power cords from the monitor before
packing.
 Pack only the accessories you are requested to return; place them in a
separate bag and insert the bag and the product inside the shipping carton.
 Use the original shipping carton and packing materials, if available.
If the original shipping carton is not available:
 Place the product in a plastic bag and tie or tape the bag to prevent loose
particles or materials from entering openings such as hose ports.
 Use a sturdy corrugated container to ship the product; tape securely to seal
the container for shipping.
 Pack with 4 to 6 in. of padding on all sides of the product.
Insurance
Insurance is at the customer's discretion. The shipper must initiate claims for
damage to the product.