User`s guide

72
User’s Guide
Rev. 110212
Troubleshooting the Crexendo SIP Phone
Does the phone display the
correct date and time?
YES
NO
YES
NO
Is the Phone On?
• Unplug power from modem and/or
router (if present) then proceed to
connect Internet cables
• Connect power to the modem first
and allow to boot
• Connect power to the router and
allow to boot
• Then connect the phone and allow
to boot
• Is the phone On now?
Contact your
System Admin
to contact
Internet Service
NO
Can the customer make a
phone call from the phone?
Can the customer receive
phone calls from the phone?
YES
Check:
Extensions
List,
Numbers List,
User Settings
Success?
NO
YES
NO
Faulty Phone?
Contact your
System Admin
YES
YES
NO
Is Do Not Disturb
enabled on the
phone or in Avail?
NO
Disable DND
Phone
working
successfully
YES
Is the Internet working on
the PC? Can customer
perform an internet search?
YES
NO