User`s guide

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User’s Guide
Rev. 110212
Section 3: Transfer a Call
Not all calls are for you. Often you will need to transfer a call to someone or somewhere else.
You can transfer calls to other extensions or numbers, or to a voice mailbox.
There are two different ways to transfer a phone call:
Blind Transfer – Transfer a call directly to another party without introducing the caller to
the recipient
STEPS:
7) With the caller on the line, press the TRAN button
8) Enter the number or extension the call is to be transferred to
9) Press the TRAN button again
Attended Transfer – Wait for the recipient to answer and introduce the call before
transferring the caller
STEPS:
1) With the caller on the line, press the TRAN button
2) Enter the number or extension the call is to be transferred to
3) When the person answers, introduce the caller, then
4) Press the TRAN button again to connect the caller to the recipient
TIP - If the recipient doesn’t answer and the caller does not wish to be transferred to a
voice mailbox, you can press the “X” button to return to the call.
Transfer to Another Extension’s Voicemail
You can also transfer calls directly to another extension’s voice mailbox without answering.
STEPS:
1) With the caller on the line, press the TRAN button
2) Type *10 followed by the extension the call is to be transferred to
3) Press the TRAN button again