User`s guide

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User’s Guide
Rev.110212
Section 1: Introduction to the Crexendo Telephone User’s Guide
Welcome to your Crexendo Telephone system!
This User’s Guide is designed to provide all of the essential information you need to make full use of the
Crexendo Telephone system. We have included descriptions of the equipment and its functionality as well
as step-by-step procedures to use your device effectively.
Hardware and Software
The Crexendo Telephone system uses both hardware (the phone or adaptor) and software (the Phone’s
Interface and the Crexendo Web Portal Interface) to program the phone for maximum benefit. It may take a
combination of phone settings and portal options to make the feature you want work. This guide includes
instructions for both.
Section 2: Two Ways to Make Changes
As we stated above, the options and features that make up the Crexendo Telephone system can be
activated and modified in two ways:
1) By using the phone’s interface to change certain defaults and settings; and
2) By using the Crexendo Web Portal Interface—the free software that comes with your Crexendo
Service Plan.
Phone Interface
You interact with the Phone’s Interface by pressing buttons and moving through menu options. You can
change things like the Date and Time, the Ring Tone, and adjust the phone’s various Volume options.
Crexendo Web Portal Interface
This feature-rich software lets you build and control your phone system. Some of the many options (some
limited to the System Administrator) include the ability to create users, create real and virtual Extensions,
then link Numbers, Extensions, and Devices to those users. You can also customize your calling
experience by creating statuses that let your customers find/follow you and add and schedule Menus and
Auto Attendants to ensure your customers always get to the right person or group within your company.
You may record your own customer prompts, greetings, and messages or upload them using your .wav
files—this includes uploading your own Music on Hold. This is just a sample of the many ways you can
configure the system to meet your needs.
This guide is functionality driven—we have collected many of the great things that you can do with your
Crexendo Phone System into a logical, functional organization scheme and then provided instructions on
how to make those options work for you using either or both Interfaces.