User`s guide

53
User’s Guide
Rev. 110212
Section 1: Introduction to Voicemail Messages
You may retrieve your voicemail messages in several ways:
• From your phone - Listen to voicemail messages either through the Handset or over
the Speaker Phone.
• Dial into the system from an outside line – Access your voicemail remotely
• Using the Crexendo Web Portal – Listen to Voicemail Messages over your computer’s
speakers or via headphones
Once you have successfully logged into your voicemail you will hear a count of the number of
new messages you have. The system will automatically move to the first new message
providing message-specific information including your extension, the extension number or
phone number of the caller, and the date and time received. The message will then be played.
TIPS: To skip listening to voicemail messages entirely, press the “0” (zero) key. You will
be taken to the Main Menu. If you wish to listen to the message but want to skip
directly to the message without listening to the header (envelope) information, Press the
“#” Key.
Section 2: Retrieving Voicemail Messages from Your Phone
You may listen to voicemail messages from your phone either through the Handset or over the
Speaker Phone.
Listen to voicemail using the Handset
STEPS:
1) Lift the Handset
2) Press the lighted
MESSAGE key on your phone
OR
Dial your Voicemail Pickup extension (usually 4000)
3) Enter your password followed by the pound (#) sign
The system will save your change and you should begin using the new PIN/Password
Listen to voicemail over the Speaker Phone
STEPS:
1) Without lifting the Handset, press the lighted
MESSAGE key on your phone
OR
Dial your Voicemail Pickup extension (usually x4000)
2) Enter your password followed by the pound (#) sign