User`s guide

User’s Guide

Rev. 110212

WARNING

If you are designated as an Owner of any other extensions that use the

Zero-Out-To-Reach-an-Operator functionality, the Operator you set

here will become the designated Operator for all of those extensions.

Section 5: Designating an “Operator”

You have the option to allow callers to Zero-Out--press the “0” (zero) key during the voicemail

announcement--in order to reach a designated operator. You can assign an Extension or

Personal Number to act as the "Operator" within the Crexendo Web Portal. Pressing “0” will

transfer the caller to the Extension or Personal Number

you choose.

Access your voicemail options by clicking on the

Personal Options dropdown list found at the top of the

screen in the “Crexendo” bar and selecting My

Settings

Then, click on the Phone Tab.

STEPS:

1) In the Voicemail Options section, click the dropdown arrow next to “Operator”. Select

either Extension or Personal Number from the list

A second dropdown box will

display allowing you to select from

a list of all of your extensions or all

of the Personal Numbers on your

system.

2) Click on the Number or Extension of your choice

3) Click on the Users (back) button at the top of the page to save your changes

Callers who press Zero (“0”) instead of leaving you a voicemail message will now be

transferred to this location.